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PeteG101
Avid Contributor I
August 22, 2024
Answered

Bi-Weekly Updates

  • August 22, 2024
  • 25 replies
  • 667 views

We were told app updates were coming every two weeks.

 Well, it’s been over two weeks since the last one and nothing.

Does anyone know what’s going on?

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    Best answer by Gaham

    We were told app updates were coming every two weeks.

     Well, it’s been over two weeks since the last one and nothing.

    Does anyone know what’s going on?

    One major complaint during this fiasco has been the poor communications. There is most likely a good explanation for the delay but a simple remedy would be a brief update.

    If Sonos want my trust back then improved communications is something they need to work on. 

    25 replies

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    Kumar
    August 23, 2024

     

    We work as fast as we can in getting these updates to you, and put all available resources into them, but on occasion, we may need to delay. 

     

    If only this approach had been taken back in May.

    But no, Spence was in a mad rush then.

    And the same Spence is now talking away one on one with Reddit members there, while staying away from his forum, this one.

    Disrespecting members here, I suggest, though I am sure there will be disagreement on that soon enough.

      posttad
      Trending Lyricist I
      August 23, 2024

      Will this update fix the functionality or rather non-functionality of Apple Music in the Sonos app?

       

      “Friday, 23 August 2024 - 12:25 Sarajevo, Skopje, Warsaw, Zagreb
      Unable to play “Too Sweet” - the song was not encoded correctly.”

      Corry P
      Corry P
      Sonos Staff
      August 23, 2024

      Hi @posttad 

      Sorry, but we’re not aware of any such issue with Apple Music on the new Sonos app. The error “the song was not encoded correctly” can typically occur if there are local WiFi transmission issues - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        posttad
        Trending Lyricist I
        August 23, 2024

        This is the response from Sonos to reports of issues with Apple Music playback via the Sonos app on 2 Era 300 speakers connected to the internet via ethernet:

        "Thanks for your patience! I wanted to let you know that I've checked and this is a known issue. We're looking into this and working on a fix, but there's no estimated time frame for a fix at this time. In the meantime, if you still want to play Apple Music, you can do so via AirPlay or Bluetooth."
        So I ask
        Is this a problem or not?

        posttad
        Trending Lyricist I
        August 23, 2024

        I add that Sonos responded after I sent the diagnostics.

        Ken_Griffiths
        Ken_Griffiths
        August 23, 2024

        This is the response from Sonos to reports of issues with Apple Music playback via the Sonos app on 2 Era 300 speakers connected to the internet via ethernet:

        "Thanks for your patience! I wanted to let you know that I've checked and this is a known issue. We're looking into this and working on a fix, but there's no estimated time frame for a fix at this time. In the meantime, if you still want to play Apple Music, you can do so via AirPlay or Bluetooth."
        So I ask
        Is this a problem or not?

        I don’t think there’s a problem in general as I’ve been playing Apple Music on Sonos and not seeing an issue - maybe it’s a regional, or local matter. I’m based in the UK. 

        Corry P
        Corry P
        Sonos Staff
        August 23, 2024

        Hi @posttad 

        Sorry - is it user-uploaded content, specifically, that you are unable to play?

        If so, then yes, we are aware of that problem with certain speakers (including Era 300), and Apple are working on resolving it.

        Apologies for any confusion.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        posttad
        Trending Lyricist I
        August 23, 2024

        After all, Sonos support admitted there was a problem after analyzing the diagnostics. There is no such thing as a local Sonos or Apple problem.

        Schlumpf
        Schlumpf
        Virtuoso
        August 23, 2024

        In DE there was a problem with Apple music on Sonos and with other Apple services at all for customers of a special internet provider. They had to use alternative DNS settings until the provider has fixed it. 

        Ralf
          posttad
          Trending Lyricist I
          August 23, 2024

          Thank you for the information, Corry

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