Problems accessing NAS drive after update

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After finally biting the bullet and updating all my Sonos apps, I’m having issues accessing my MyCloud NAS drive which I use to host my music library.

WIndows desktop app and web version can access and play music from NAS, all be it that Windows desktop shows album art but web version doesn't.

Android app seems to recognise music library but says something went wrong when trying to find or play anything.

IOS app doesn’t even recognise music library at all.

Path to music library is same on all apps.

Andy ideas what’s going on?

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mtanguay

Lyricist III

I was on live chat with SONOS for the same issue. Apparently, NAS drive support is STILL not enabled in the latest update! It is the eternal “To Be Continued” that seems to be the mantra of the new and “improved” SONOS.

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Mikep6dd

Contributor II

Unbelievable!!!!!!!!!!!!! What is this company thinking about? A vast proportion of Sonos customers store their music files on NAS drives. I trust they are making this particular issue a number 1 priority. Just how long do they think we are prepared to wait?

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M

marner

Trending Lyricist I

Came across this thread as it’s mentioning the same topic I have regarding the music library. The latest version of the Android app does have the music library configuration screen (or it does appear sometimes), but it’s not working. After installing the latest July release of the app, I expected to it pick up the music library config from my Sonos system. At least that’s what the Windows version of the software does when I open it on my PC or laptop. But after installing and uninstalling the app from my phone a few times, it doesn’t. The Sonos Support page now states that “Implementing Music Library configuration, browse, search, and play” will appear across July and August. That’s poor, as it was originally due in June.
In the meantime I installed Plex on my NAS and that’s fixed the issue. Thank you Plex for releasing software that works.

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PhilP1959Author

Contributor II

Just updated to the latest Android app version 80.05.07 released earlier today and I STILL can't access my music library which is hosted on a WD MyCloud NAS drive…

Does anybody have a definitive answer as to when this will be fixed as the help and guidance still shows this:

Add your NAS drive to Sonos

Sonos app for iOS or Android
Sonos app version 80.0
This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.

As a temporary workaround, please use the Sonos app for macOS or Windows to manage and update your music library.

I have the correct share path in Sonos settings but still get Music Library not found when asking Sonos to detect it.

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marner

Trending Lyricist I

I’m still getting the same with my Synology NAS also. Music library settings are there and correct, but when I click any of the options for music library (Artists, Albums, Folders, etc...) I still get “Something went wrong”.

This mess with the upgrade to version 80… since early May should go down in text books as a classic examples of “how not to release software” and “how not to treat your consumers”.

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MoPac

Headliner III

Is the WD MyCloud using SMB v1?

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J

Jim Torres

I am using the Windows version of Sonos and I’m still unable to connect to my local NAS after this issue was supposed to be fixed with the latest update. It is still requesting a username and password of which I have entered correctly and it still fails to connect. How long to we have to wait to get our Library back?

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