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PhilP1959
Contributor II
July 25, 2024
Question

Problems accessing NAS drive after update

  • July 25, 2024
  • 18 replies
  • 1300 views

After finally biting the bullet and updating all my Sonos apps, I’m having issues accessing my MyCloud NAS drive which I use to host my music library.

WIndows desktop app and web version can access and play music from NAS, all be it that Windows desktop shows album art but web version doesn't.

Android app seems to recognise music library but says something went wrong when trying to find or play anything.

IOS app doesn’t even recognise music library at all.

Path to music library is same on all apps.

Andy ideas what’s going on?

 

 

 

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    18 replies

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    106rallye
    106rallye
    August 1, 2024

    Sorry, can’t help you with that.

    Stanley_4
    Stanley_4
    Grand Maestro
    August 1, 2024

    The NAS forums,  support site or manual may have settings information.

    Airgetlam
    Airgetlam
    August 2, 2024

    It’s usually available as an option on the web page to control the NAS….although I’ll admit it has been 10 years since I used a Buffalo. As suggested, reading the manual is a good start to figuring out where it is and if it’s possible. Note, however, you may need to update the software running your Buffalo. 

    Bruce
    PhilP1959Author
    Contributor II
    August 10, 2024

    Just updated to the latest Android app version 80.05.07 released earlier today and I STILL can't access my music library which is hosted on a WD MyCloud NAS drive…

    Does anybody have a definitive answer as to when this will be fixed as the help and guidance still shows this:

    Add your NAS drive to Sonos

    Sonos app for iOS or Android
    Sonos app version 80.0
    This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.

    As a temporary workaround, please use the Sonos app for macOS or Windows to manage and update your music library.

    I have the correct share path in Sonos settings but still get Music Library not found when asking Sonos to detect it.

    Under the guidance for Add your NAS drive to Sonos, the “this setting is not currently available in the Sonos app…” has now gone which implies that after making sure that all apps are running the latest version that I should now be able to access my Music Library on my WD MyCloud NAS drive…..er, no….still can’t…..

    I can access it on the web controller and on the Windows app but STILL getting Music Library not found on Android and IOS apps. Am I going mad or is this still a fix that we are waiting for yet another update before this will finally be resolved?

    press250
    press250
    Prodigy III
    August 10, 2024

    Hi @PhilP1959, just to make sure I understand what you are seeing ...

    • You were able to add your Music Library using the Windows app
    • You can play tunes from your Music Library using the Windows app and the Web app
    • You do not see your Music Library on the Android and iOS apps

    … is that correct? What is the sequence of taps that produces the message “Musing Library not found”?

    If you’ve not already done so, consider performing a system update to ensure you are running the latest v16.3.1 firmware. FWIW, some users report that the latest firmware helped fix their Music Library.

     

     

     

      PhilP1959Author
      Contributor II
      August 11, 2024

      Hi @PhilP1959, just to make sure I understand what you are seeing ...

      • You were able to add your Music Library using the Windows app
      • You can play tunes from your Music Library using the Windows app and the Web app
      • You do not see your Music Library on the Android and iOS apps

      … is that correct? What is the sequence of taps that produces the message “Musing Library not found”?

      If you’ve not already done so, consider performing a system update to ensure you are running the latest v16.3.1 firmware. FWIW, some users report that the latest firmware helped fix their Music Library.

       

       

       

      Prior to the May update, I have had no issues accessing my Music Library on the WD MyCloud NAS using the Android, IOS, Windows and Web apps.

      All apps and firmware are fully up to date.

      I can still access my Music Library on the Windows and Web apps but not on the Android or IOS apps.

      I have input the shared path on the Android and IOS app settings. It lets me add it but when I ask Sonos to detect my Music Library it says not found. I have performed multiple router, speaker, system and app reboots but still no Music Library access in Android or IOS.

      PhilP1959Author
      Contributor II
      August 17, 2024

      Still not sorted access to my local Music Library so have resorted to using a casting app called HiFi Cast. It seems to work OK, not perfect as it means faffing with 2 apps but it at least means I can use my phone to play my music again. Shouldn't have to resort to this type of fix but needs must!

      EricBr
      Contributor I
      September 22, 2024

      Hi.

       

      While I am still waiting for the real fixing update of the sonos app ( why why why was it changed when everything was working with a great user interface :-(. I have tried again to fix my music library access and paly as I have seen on their Trello dashboard tjat it was " fixed". 

       

      So, I have a NAS Synology, removed the SMB1 and inly allow SMB2 and 3 as min and max. 

       

      The Sonos app do see my shared folder m. When I request an scan of the library... well no error but I do not see any info nor progess status ( in the previous S2 sono app you could see that) .

       

      Going to my sustem, after 2 or 3 min ( again a flaw... ) my music library appear. I can then select it... but.. but.. when choising to browse by any ways ( folder, artist, album.. ) I end up with the message "something went wrong" 

      Any hints on what it may be? Any spécial paramètres to set up from the NAS SMB side? 

       

      For Sonis help desk: do you know this issue? Are you still working on it ?

       

      E

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