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PeteG101
Avid Contributor I
August 22, 2024
Answered

Bi-Weekly Updates

  • August 22, 2024
  • 25 replies
  • 667 views

We were told app updates were coming every two weeks.

 Well, it’s been over two weeks since the last one and nothing.

Does anyone know what’s going on?

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    Best answer by Gaham

    We were told app updates were coming every two weeks.

     Well, it’s been over two weeks since the last one and nothing.

    Does anyone know what’s going on?

    One major complaint during this fiasco has been the poor communications. There is most likely a good explanation for the delay but a simple remedy would be a brief update.

    If Sonos want my trust back then improved communications is something they need to work on. 

    25 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    August 23, 2024

    Hi @posttad 

    There is no such thing as a local Sonos or Apple problem.

    Sorry, I don’t know what this means.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Corry P
    Corry P
    Sonos Staff
    August 23, 2024

    Hi @posttad 

    I think we may have been posting at roughly the same time!

    Thank you for the information, Corry

    You are most welcome!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    craigski
    Local Superstar
    August 23, 2024

    Hi @posttad 

    Sorry - is it user-uploaded content, specifically, that you are unable to play?

    If so, then yes, we are aware of that problem with certain speakers (including Era 300), and Apple are working on resolving it.

    Apologies for any confusion.

    FWIW - Does this include Era 100? I’m playing uploaded (non Apple Matched content,  DJ mixes) via Sonos Apple Music service fine to Era 100. Could be the format of uploaded files, mine are bog standard standard MP3, and playing OK on Era 100.

    Happy to supply diagnostic of a working system if it helps?

    Corry P
    Corry P
    Sonos Staff
    August 26, 2024

    Hi @craigski

    My documentation does mention the Era 100 as being affected by this issue, but it does not mention if all such speakers on all systems are affected.

    Info is only being gathered from systems that are affected, so thank you for the offer of a diagnostic, but that won’t be necessary.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Dow
    Contributor I
    September 22, 2024

    When will the playlist features reappear? I’ve kept quiet about all the issues with Sonos since the new App release and hoped patience would result in things getting better. But I’m beyond exasperated now…the missing create playlist/add to playlist feature is untenable for me now. Throughout the summer I haven’t been able to create music for social events at home or enjoy my music as I’d expect to and I was encouraged by the update about fortnightly updates but there haven’t been any for over a month now. I’m now considering selling my system and investing in a system where the customer service and functionality are superior. That used to be Sonos……..

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