Fix & Optimize

Hello everyone i have some issues with my sub today we cleaning the house so i turned off my sub and all sound system  and after wild I turned back on my sub not working i  spend almost 3 hr to fix i try  but still not working i need help 

hey there. i have an older generation sonos connect. i just got a turntable with blue tooth capability. is there a way to connect the 2 via bluetooth in order to get my vinyls playing on the house speakers? or is there a product i can buy that will allow me to make this happen with my current sonos connect box/speakers? thanks. 

I have had this problem in the past (using a CONNECT), don’t recall how it got resolved; but it’s back.  I now have a PORT that is getting RCA inputs from my Cable Box so I can listen to TV broadcasts around the house.  The last two days, I’m getting continuous drop outs of  audio on my Play:3  (literally plays for seconds and drops out for seconds, rinse & repeat).  I haven’t tried other SONOS devices, but I know at least two weeks ago, I had no problem using my Move for this same function.

I have a Beam + Sub in my living room. I also have a Five that i dont use anymore. Has anyone connected this together with the beam and the sub to play stereo together with the sub?

Hi ! I own one Arc and two Eras 300.I use all of them as a group and when I try to hear the sound of a movie in Netflix ( like a home Theater)  the sound is making small but very frequent and annoying cuttings.Althought when I use all this group as a music sound via YouTube music, I have no problems.what is going on?  thanks a lot!  

I have a Sonos beam (gen 2) and two era 100 speakers connected to a Samsung Frame tv.  I want the Sonos system almost exclusively for my tv; however, every time I open the app, the audio is connected to music instead of the tv.  It takes all kinds of gymnastics to get the system to work with the tv.  I want the app to automatically pull up the tv audio.  Currently, music is listed as my services, and they take precedent over the TV which is listed as “your sources”.  How can I make an adjustment to have the tv be the primary connection to the sonos system?

I have a playbar mounted below my tv and one play 5 in an outside area. I also had a sub gen 1 connected with the playbar, the sub was damaged and has been removed from my setup. I purchased a new sub gen 3 and it has been registered but will not connect with my playbar.Looking for tips that will help.Thanks 

I have arc sub and 2 era 300. Are well put in the room ? Maybe era 300 too kutch hight? I use for games and Dolby Atmos film and music. Better to use era 100 as surround and use era 300 in another room? And do you suggest to put a second subwoofer?  Thanks in advance ..any suggestion is appreciated 

How can i reset my system if i dont have access to my account because i’m trying to add a new speaker but i cant because i dont have access to the first account

I’m using a Play:5 (Gen 2) + three Play:1 small speakers in our cafe.Our Wifi system was updated to a DreamCatcher and now Sonos speakers won’t connect. I’ve been told Factory Reset. Is this the correct option?

I want to set an alarm that plays my wife’s playlists.When I don’t log into my Sonos account, I can play my wife’s Amazon Prime Music playlists because the speakers remember what the playlists are. But I can’t set alarms when I am not logged in.When I log in to set an alarm, I can no longer see my wife’s playlists and I can’t set them in the alarm. The only way I can think of accomplishing this is to log in to her Sonos account and then set the alarm. But I don’t want to keep track of all my wife’s log in credentials. Alternatively, I could recreate her playlists in my account, but this will be a huge pain.Is there a way to set the alarm using my Sonos login and her Amazon playlists?

I purchased a Sonos Arc sub and 2x sonos one rear speakers.   Almost nothing works in China so its completely false advertised.  No tidal support and voice doesnt work and of course anything the is realted to google servers.  Recently I moved to Thailand and packed all of it over here hoping to finally use my product as advertised but it seems the hardware is locked.  I cannot add Tidal and still nothing work for voice operation.  Seems this is come kind of chinese version that works on nothing but lousy chinese streaming services.  What really upsets me is right on taobao it advertises that you can use it with Tidal and voice operation and thats clearly not the case.  Is there any way I can update this system to work outside of China as advertised??

Hi All,I have linked my YTM account to Sonos, however, even though the Sonos app shows all my YTM content, whenever I try to play anything, it seems to load (play button briefly tuns into a circle) than stops and nothing plays, no errormessages.Same happens with a playlist, it skips through a nr of songs, showing covert art, playbutton briefly turns into a cricle, than it skips to the next songs, does this to 5 or 6 tracks than stops again.Iǘe removed and re-added the YTM account several times now, removed and reinstalled ther app, cleared cache and app data etc. To no avail.I've seen a plethora of issues with YTM/Sonos here, but none seem to be the same as my problem, so if anyone can lend a hand, that would be greatly appreciated.Best regards,Erik

We have 3 play ones and roam. One keeps cutting out. And one that is in the kitchen will not connect 

Hi everyone,I’m using two Sonos Era 100 speakers connected to my Pioneer Opus Quad mixer via a USB-C to jack cable. Unfortunately, I’m experiencing an audio delay of around 75 milliseconds when compared to the sound in my headphones, which I use for pre-cueing.This latency is affecting my ability to mix tracks in real-time, as the speakers’ output is delayed compared to what I hear through the headphones. Has anyone encountered a similar issue? Is there any way to adjust the delay in the Sonos system, or should I consider using external devices to synchronize the audio?Any suggestions or guidance would be greatly appreciated!Thanks in advance!

I went camping and used my move for it’s awesome portability and bluetooth ability.  Upon return, not only could i not reconnect it to my home network, i’ve had to delete accounts, hard reset my move and ray, and i’m not only unable to get them to work-- but i have zero bluetooth capability on my move.  I don’t know if i pushed a secret sequence of buttons on the back, but it’s kaput. I can’t get my network back and can’t even use bluetooth.  help, please.

The new updates are horrible, and I hate sonos for what they have done to the sound systems I’ve spent thousands of dollars on. I hate the ads built into the controller software. I hate how GPS needs to be turned on to use the controller. I hate how bloated the controller software is. I hate the new terms of service (and privacy statement) where sonos will sell my data. I’ve tried plexamp, but it doesn’t handle grouping, queuing, well.  I just want something simple where i can build and queue playlists from my local NAS.

Anyone else experiencing problems with settings adjustment on Era 300?More specifically, eq settings / volume limit / amazon alexa voice settings (wake word chime) / & bluetooth idle auto-disconnect.I try to make these adjustments and they do nothing as far as eq settings go and amazon alexa settings don’t stick either. I have already tried a network reset, Era 300 factory reset, and tried all 3 SonosNet channels with no luck. I would have also tried hardwiring the network connection but unfortunately the Era 300 does not have an ethernet connection.  i already submitted a system diagnostic ahead of time so I can try and contact tech support when they are available. 

Just thought I’d chime in and say that the solution explained in [1] did not work for me.What worked on a 2024 LG75QNED826RE (with an RF LG Magic Remote) was unplugging the Sonos Beam HDMI cable from the TV, and plugging it in again, and making sure the TV output was set to HDMI ARC.It seems the LG TV gets confused if I plugged something else in after the Beam, like e.g. a Chrome Cast, even if it was not inserted into the TV’s HDMI ARC slot (the Beam was already plugged here). This made the TV switch to TV  sound again.Unplugging and plugging the Sonos Beam Gen 2 and again setting the TV to HDMI ARC sound output again worked. Pairing the remote to the Sonos Beam Gen 2 is not nescessary using this setup (e.g. like you’d need to do with the Sonos Playbar).[1]:Edit: If an admin sees this, you can mark this as a resolved question.

May I connect my Sonos One and/or  Playbar to a Samsung Freestyle projector via bluetooth?

For whatever reason, when playing Cowboy Carter by Beyoncé as an album via Spotify, the song Jolene ALWAYS gets skipped. Going back and selecting the song manually plays just fine, but when playing the album from the beginning, this track is always skipped. Has anyone seen anything like this?

Alexa is not available in my country in sonos what to do? It used to work now no response

My music library has disappeared since i updated the app. I have sharing set correctly and am connected to the same network but noi dice. Any help would be greatly appreciated

The system always says there was a problem with reinitialising Trueplay and asks me to do it again…which I did several times …I restarted my phone (IPhone 13, iOS 17.6.1), but nothing changed.What can I do?  Reinstall the app?

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????