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Answered

sub gen 3 connection

  • September 24, 2024
  • 4 replies
  • 83 views

I have a playbar mounted below my tv and one play 5 in an outside area. I also had a sub gen 1 connected with the playbar, the sub was damaged and has been removed from my setup. I purchased a new sub gen 3 and it has been registered but will not connect with my playbar.

Looking for tips that will help.

Thanks 

Best answer by Stanley_4

You are on the S2 App? The Gen 3 Sub requires that.

Might be time to call Support to verify the new Sub isn’t having internal issues.

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4 replies

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  • Prodigy I
  • September 24, 2024

Power off your router and Playbar. Wait 10 minutes. Power on the router and allow it to fully boot, about 5 minutes. Then power on the Playbar ant allow it to fully boot. Try pairing the Sub again.


  • Author
  • Contributor I
  • September 24, 2024

Thanks for the suggestion but still unable to pair with the Playbar.  


Stanley_4
  • Lead Maestro
  • Answer
  • September 24, 2024

You are on the S2 App? The Gen 3 Sub requires that.

Might be time to call Support to verify the new Sub isn’t having internal issues.


  • Author
  • Contributor I
  • September 25, 2024

Yes on S2 and if I don’t hear of any other ideas I will reach out to tech support tomorrow.