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Joegroef
Contributor I
Sep 20, 2024 1:38 PM UTC
Answered

Trueplay

The system always says there was a problem with reinitialising Trueplay and asks me to do it again…which I did several times …

I restarted my phone (IPhone 13, iOS 17.6.1), but nothing changed.

What can I do?  Reinstall the app?

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Airgetlam
AirgetlamAnswer
Sep 20, 2024 5:36 PM UTC

There’s no issue in deleting the app, and downloading a fresh copy, as a test. But if that doesn’t work, and I noticed some changes to yesterday’s update regarding TruePlay and support for iOS 18, which may have had an impact, it may be worth it to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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4 replies

Airgetlam
AirgetlamAnswer
Sep 20, 2024 5:36 PM UTC

There’s no issue in deleting the app, and downloading a fresh copy, as a test. But if that doesn’t work, and I noticed some changes to yesterday’s update regarding TruePlay and support for iOS 18, which may have had an impact, it may be worth it to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce
    JoegroefAuthor
    Contributor I
    Sep 24, 2024 10:57 AM UTC

    It seems that Trueplay doesn’t work anymore with the first generation Play:5.  It was chatGPT that gave me this info…incredible.  Anyway thanks to Airgetlam for the most interesting answer!

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    Corry P
    Corry P
    Sonos Staff
    Sep 24, 2024 11:03 AM UTC

    Hi @Joegroef 

    Welcome to the Sonos Community! Sorry to hear of the issue you’ve been having.

    ChatGPT is wrong - you can apply TruePlay Tuning to first-gen Play:5s. You may have better luck with using another Apple device, if that’s an option for you?

    It could also help to remove your phone case, ensure your fingers don’t move on the surface of the phone during the process, and to eliminate other background noises.

    I hope this helps.

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    JoegroefAuthor
    Contributor I
    Sep 24, 2024 11:36 AM UTC

    Hi @Joegroef 

    Welcome to the Sonos Community! Sorry to hear of the issue you’ve been having.

    ChatGPT is wrong - you can apply TruePlay Tuning to first-gen Play:5s. You may have better luck with using another Apple device, if that’s an option for you?

    It could also help to remove your phone case, ensure your fingers don’t move on the surface of the phone during the process, and to eliminate other background noises.

    I hope this helps.

    Thanks for the info!

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