Fix & Optimize

the sonos do not succed to connect appli sonos.

This one is a bit complicated. I have a LG UR8000 TV, Google Chromecast 4K, and Sonos Beam (Gen 2). This week I tried playing the new Lord of the Rings episode and I had no sound. I finally figured out there was a slider to disable Dolby Digital Plus. Once doing that the audio was working, with surround sound, but the Sonos app said PCM Stereo. Before turning off Dolby Digital Plus there was no audio showing on the Sonos app. I never had to turn off Dolby Digital Plus before, thought maybe Dolby Digital Plus is a new option.I am using passthrough bitstream eARC on the LG TV with the Chromecast 4K. I am casting the show from my mobile phone. The Chromecast 4K shows in the settings Dolby Digital Plus is compatible and enabled. PC connected on another HDMI port plays Atmos videos without any audio issues.Prime Video settings are set for Best quality and unlimited data. Also have the Ad-Free tier subscription.Updated Sonos speakers to 80.1-56190 and the issue still persists. TV is up to da

Sonos Radio is requesting we reauthorize our account, however when we go to do so, nothing happens and the issue still persists - it still says our account access has expired.Can anyone please assist, or has had this problem before?

My Sonos Amp (connected to an LG TV using HDMI ARC) appears to randomly mute the sound output without any user intervention.It usually mutes about 8-10 min into playing:The sound cuts out, the Amp’s green light comes on for about a second, immediately turns off again, and the sound comes back. This whole spiel repeats about 5 min later.Yes, everything is on the latest software, there are no neighbours having fun with my setup, no apps are interfering. It appears to happen just by itself. And only just started about two weeks ago out of the blue.Any solutions?

È possibile usare adattatore cavo ottico per collegare Move2 al tv Samsung del 2024  Moderator edit:Google Translate-You can use optical cable adapter to connect Move2 to 2024 Samsung TV

I’m listening to a gapless album on Tidal yet there are pauses between tracks. I know the album plays fine on my other streaming devices.  Has this always been the case or a recent bug? When can a fix be expected?

After not being able to use my older Play 5 Gen 1 for a long time, I bit the bullet and started slogging through forums and other sources. I was able to factory reset the Play 5 Gen 1 and reset the Sonos S1 app on my iPhone and then setup a new system with only the Play 5 Gen1. I added music services and it works. My newer Sonos speakers are all on the new “S2” app. So far so good. I then tried to add the Play 5 Gen 1 to my wife’s phone with no success. I reset her app, selected added to existing system and put the speaker into pairing mode (flashing orange light). It will not find the speaker. The Play 5 Gen 1 still works from my phone, but I cannot add it to my wife’s phone. Please help.

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Bonjour est il possible de rétrograder mes enceintes sonos play3 de S2 vers S1? Merci Moderator Note - Translation by Google: Hello, is it possible to downgrade my sonos play3 speakers from S2 to S1? THANKS

I can't connect the ace headphones to the Sonos app on android (pixels 7) Any tips?

So it’s obvious that Sonos Executives are ignoring the torrents of criticism about the new app, so I want to move forward, and ask if…has anyone found an alternative app that can be used with Sonos equipment? There is no question that the executive know users are currently tied to their Sonos hardware, but there already must be people looking for alternatives to the audio world’s “ New Coke” is anyone currently developing an alternative app that I can sign up for as a Beta tester?   has anyone managed to work out any means of rolling back to the “ old version”? If so, please share details. Again it goes without saying, that if the Sonos executive p/CEO were serious about listening to their user base, they would provide a rollback option, and see how many took it up. The shock would likely cost them their jobs.a final comment. Great strategy by the Sonos executive to edit/censor feedback in this community to focus on one rather trivial shortcoming with the new app, the alarm option. Thi

I am looking to know what is the best way to stream Tidal.  My setup is Sonos Port connected to Marantz amp via coaxial, and Google Pixel 8a.  The Port and Pixel are both on the same WiFi.  I have 3 options to stream Tidal.Open the Sonos App then select Tidal.  If I use this option the quality level of what is being played does not appear.  Also once the stream is started I can turn off my phone and the stream will continue.  This tells me that the Port is connected directly to Tidal. Open the Tidal App, start playing then select Port as the playback device.  This method does show me the stream quality but if I close the Tidal app on the phone the music stops.  It seems that the phone is connected to Tidal then passing it on to Port.  Not sure if the phone can pass the full quality of the stream as option 1 can.Any thoughts on this to backup my thoughts would be appreciated.Another option I have but have not tested is to use HEOS that is built into my amp. 

Our Sonos system and app frequently fails to work in our house. We have excellent WiFi so that is not the issue. It is very frustrating.

There is a weird behavior between my devices.I have a LG OLED65CXAUA tv and a PS5.  They have worked great together for a while.  In the last year I added a Sonos Beam to the tv - it works great for the TV and the PS5, the sound is wonderful. But weirdly, since I added the Sonos Beam, the PS5 will randomly wake up from sleep mode and the TV switches from whatever I was watching to the PS5.  I can switch it back but it is annoying.To be clear on the set up: the Beam and the PS5 are both plugged into the TV.  Any clue on how to stop this? 

Before the app update, I was able to cast Tidal to my Sonos system. I mainly went to all tracks and played on shuffle.But since the update, they no longer play nicely together. They don't even work individually. Both Tidal and Sonos have suffered.I can see the Sonos speakers when go to cast music from Tidal but it only connects for a brief second. Can't be the Tidal app as it can cast to my Chromecast.That's a big problem as the Tidal controls in the new Sonos app lack key functions the old app had- In Tracks, I can no longer play more than one at time. I have to manually add them one by one to the queue or to a playlist. I lost the ability to shuffle all tracks and play which I used ALL THE TIME.- I can no longer add or delete songs to playlists in Tidal from the Sonos app (which is necessary since I can no longer cast from Tidal).- I've also been having issues with Sonos speakers dropping the internet connection that I never used to have I've been patiently waiting for any of these i

Je me demandais pourquoi youtube prenium ne peut pas jouer sur mon sonos Moderator Note - Translation by Google: i was wondering why youtube premium can't play on my sonos

My tv is connected to my sonos playbar. Its working well.I have the soundlevel set to 70 as I Can manage the soundlevel when watching tv using the remotecontroller.so far so good.when using the playbar connected to Spotify, I turn the soundlevel to a much lower level .when I have switched off Spotify and subsequently want to watch TV, the sound level can only be turned up to the low level at which I listened to Music. cannot therefore be optimized for the sound limit Set for the soundbar in the Sonos app.is there any solution to that problem

Two negative points : - The leather like material is too warm wearing … really not so pleasant wearing it - Two Sonos Ace can not listen together to a movie, I suggest for next buyer to wait this is  just a no go until this feature exists Otherwise  it is fun using it and a nice add on to Sonos movie bar … the idea is great the conception not yet, the high-end look and fealing is enjoyable except theis annoying warm ear sensation when using it 

Hi, I have an existing small multi room setup.I have a Brennan B2 which speaks to Sonos. Sonos system is a portable roam in one room, and a Sonos one in another.I have a bang Olufsen system in another room. I would like the B&o system to appear on the Sonos system so I can send music to it in the same way I can imagine the other rooms.Is this possible? Many thanks.

Since downloading the new app in May, I can no longer listen to a music source through AirPlay in different rooms using a mixture of Sonos airplay and non-AirPlay enabled speakers.  For background:I can still group all my speakers, new and old a listen to music direct from the Sonos app. But if I want to listen to an external source (eg BBC Sounds), I used to AirPlay from the BBC Sounds app to my Sonos Playbase and then group the Playbase to two other older Sonos Play: 1s.  I could then listen to the BBC app on all three speakers. If I try to do this now, the audio only plays on the Playbase.  Even though the three speakers still show as grouped (yellow ticks) on the app only the Playbase has the moving audio bars icon. I can still group the speakers and listen to airplay through the group if I use the Sonos app on my PC which I haven’t updated so I know it’s the new app and not a problem with my setup. I have a single router and two Ethernet access points connected directly to that ro

I’m trying to reset my Sonos play 1 speakers after updating the app. The speakers stopped working the other day and the system disappeared and I was told by the app that I needed to update the app. After updating the app it said it found no system. So I’m trying to connect my speakers again, and resetting them appears to be the only option since the app update doesn’t see any system. After unplugging the speakers, holding the play button down and replugging it in until the light blinks orange. After that, nothing else happens. It never switches to green even after waiting 10 minutes.  I’ve unplugged it and now it just blinks white.   how do I get the system to work again? 

I can't access to sonos system eq through app. It keeps asking me to sign out and sign in, which i did and keeps on repeating same pop up msg. Need help...

About a week or so ago, the following behavior began:If I haven’t watched TV for awhile, and then begin to, there will be no audio.  If I open the app, the Sonos system cannot be found by the app.  Restarting the Sonos system by cycling the power to the Arc restores everything.  Until the next time it happens.Insignia Fire TV w/eARC HDMI connection to SonosSonos is the only HDMI connection, cable is secureMy home network is enterprise grade and rock solidThis began suddenly, I have not made any recent Sonos or network or TV config changes

I have a pair of Play 1s in the office and Apple Music plays fine through those either direct or via Alexa. But I have the same set up in the kitchen and Apple Music only plays through one speaker. I can see no difference in the Sonos app, but Alexa sees Office and Office Sonos, whereas it only sees Kitchen, no Kitchen Sonos. Alexa has created Office Sonos. Any idea what’s going on?

I have a queue containing only elements from the Pocket Casts service.That queue is not displayed in the new android app controller.It is displayed in the windows, the webapp, and the old android app controllers.That bug is here since the new app has been released.I didn't care until yesterday because I was still using the old app but I was foolish enough to trust sonos and update my system… 🤦🤦🤦