Contributor I

Answered

Can't add Sonos Play 5 Gen 1 to 2nd iPhone

Forum|Forum|2 years ago
September 29, 2024
10 replies
365 views

After not being able to use my older Play 5 Gen 1 for a long time, I bit the bullet and started slogging through forums and other sources. I was able to factory reset the Play 5 Gen 1 and reset the Sonos S1 app on my iPhone and then setup a new system with only the Play 5 Gen1. I added music services and it works. My newer Sonos speakers are all on the new “S2” app. So far so good. I then tried to add the Play 5 Gen 1 to my wife’s phone with no success. I reset her app, selected added to existing system and put the speaker into pairing mode (flashing orange light). It will not find the speaker. The Play 5 Gen 1 still works from my phone, but I cannot add it to my wife’s phone. Please help.

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Best answer by Airgetlam

So, then, describe your WiFi network, please. The fact that your wife’s ’remote control’ can’t contact the existing system suggests that it is connected to a different WiFi or subnet that the Sonos isn’t on, but your phone is. Any chance you have some sort of mesh network?

Have you called Sonos Support directly to discuss it?

Airgetlam

The PLAY:5 gen 1 will only work with the S1 operating system and controller. It can not be added to an existing S2 system.

You could set it up as a parallel system, then use whichever appropriate controller, depending on what Sonos system you’re using. There is no reason why both the S1 app and the S2 app can’t both live on your phone/tablet/desktop machines.

Bruce

M

mscoelhoAuthor

Contributor I

Yes, I have it set up on a parallel S1 system that has only the Play 5 Gen 1, the other Sonos speakers I have are on the S2 app. The issue is that I have the Play 5 Gen 1 working with S1 on one phone, but I can’t add it to the other.

N

nik9669a

Senior Virtuoso

After not being able to use my older Play 5 Gen 1 for a long time, I bit the bullet and started slogging through forums and other sources. I was able to factory reset the Play 5 Gen 1 and reset the Sonos S1 app on my iPhone and then setup a new system with only the Play 5 Gen1. I added music services and it works. My newer Sonos speakers are all on the new “S2” app. So far so good. I then tried to add the Play 5 Gen 1 to my wife’s phone with no success. I reset her app, selected added to existing system and put the speaker into pairing mode (flashing orange light). It will not find the speaker. The Play 5 Gen 1 still works from my phone, but I cannot add it to my wife’s phone. Please help.

I’m confused by your actions. You don’t pair a speaker to a phone; the phone is just a controller for a system. If you set up an S1 system with your phone and added the Play:5 to that system, all you need do with her phone is install S1 app and access the system containing that Play:5.

M

mscoelhoAuthor

Contributor I

The Play 5 Gen 1 is working with the S1 app on my phone, I cannot get it added to the S1 app on my wife’s phone. My other Sonos speakers are all workign with the S2 app on both phones.

N

nik9669a

Senior Virtuoso

The Play 5 Gen 1 is working with the S1 app on my phone, I cannot get it added to the S1 app on my wife’s phone. My other Sonos speakers are all workign with the S2 app on both phones.

You don’t add it to the app on her phone. As I already said, she needs to use her phone to access the system you’ve already created. The speaker can’t exist on two systems.

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mscoelhoAuthor

Contributor I

I completely understand this. I’ve had Sonos products for 14 years and I’m very techy. I reset the S1 app on her phone and it will not connect to the the new Sonos system I setup on my phone.

AirgetlamAnswer

So, then, describe your WiFi network, please. The fact that your wife’s ’remote control’ can’t contact the existing system suggests that it is connected to a different WiFi or subnet that the Sonos isn’t on, but your phone is. Any chance you have some sort of mesh network?

Have you called Sonos Support directly to discuss it?

Bruce

N

nik9669a

Senior Virtuoso

I completely understand this. I’ve had Sonos products for 14 years and I’m very techy. I reset the S1 app on her phone and it will not connect to the the new Sonos system I setup on my phone.

Then you should understand that to talk about “pairing” and “adding to the app” is very misleading.

106rallye

Does the app have the necessary permissions? No corporate software halting things?

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mscoelhoAuthor

Contributor I

I have a Ring Eero router with extenders that do create a mesh network on the upper floors in my 4 floor townhome. All of the Sonos speakers are in the same IP space, 192.168.x.xx. I have only one network setup with a single SSID set up for the home and we are both connected to it. As I’ve said, the newer Sonos speakers are all on the S2 app (2 playbars and a newer Play 5) and work on both iPhones with no issues. The Play Gen 1 is on a seperate system with the S1 “controller” app. When setting up the Play 5 Gen 1 I brought it down to the ground foor next to the router. I haven’t called Sonos support yet, but I think I will.

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