Contributor I

Answered

Ace connection android

37 replies
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I can't connect the ace headphones to the Sonos app on android (pixels 7)

Any tips?

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CrhudsonAnswer

Contributor I

So I managed to get my android phone connected. Here is what I did, your millage might vary.

Removed the sonos app from my pixel phone.

Updated the sonos app on the Ipad pro(it was already installed but out of date). (Make sure you also login in the app to sonos)

Once updated. clicked the setup headphones button on the Ipad.

Go through the setup (note it prompts for location access which is needed to set them up for some reason.

The setup then downloads an update for the Ace and installs it.

I think re-instaled the sonos app on the Pixel, connected the headphones to bluetooth.(again ensure you log into the sonos app)

Click the setup headphones buttons in the sonos app. (note it promtps for location access now which it didn’t do before)

It takes like 30-60 seconds to connect and then it runs through the setup.

Now all of that might be unnecessary . If you don’t have a cr’Apple’ then Id recommend removing the sonos app and re-installing(rather than just upgrading it), this might have been the trick.

Oh and once you have the app installed, bass etc is then replicated across to other devices. and the TV swapp function works with the Ipad Pro (even though truePlay doesn’t) incase anyone is interested.

Good luck all.

Chris

buzz

Grand Maestro

My suggestion is to put your phone into Bluetooth discovery mode, then power up ACE.

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CrhudsonAuthor

Contributor I

Thanks.. I tried that. it didn't work. I can get them paired to my phone BT fine, but not connected in the app. I’ve tried many combos of off, on, paired, not paired. The app just says “searching for nearby products” no matter what I do. I wondered if there was a very specific set of steps I needed. I guess I’m an android second class citizen...

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Bezzer

Trending Lyricist I

Android is not supported for this yet. I proved it as i have an android device and apple. Apple device has an extra section Audio Tv Swap...the android app doesnt have that section

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CrhudsonAuthor

Contributor I

I wanted to be able to change the balance(bass) even if the swapp is not available for my arc. Seems odd that you can’t add the headphones to the android app? What’s the button doing there in the android app if thats the case? The instructions say add it in the app, even if the instructions are a bit vague.

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Bezzer

Trending Lyricist I

No sorry you can add them to the app. You just don’t get the audio swap option that you do on the apple app

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CrhudsonAuthor

Contributor I

Well.. yes… if I could only add it to the app. I feel like I’m being a moron, how can it not “just work” ?

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Mudmaster

Lyricist II

Have the same problem!

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Bezzer

Trending Lyricist I

Have you tried updating the app from the play store. Did u scan the qr code in the quick start guide. When i did that it took me to the play store and there was actually an update to the app (i dont know if you have other sonos products). Once i did that then there was a load of stuff about headphones in the app and they then paired with the app

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Mudmaster

Lyricist II

app is updated today, but still same problem

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CrhudsonAuthor

Contributor I

I pre-ordered, they arrived this morning and this is tainting the experience a bit TBH. Its already annoying that because I’m an android user I can’t use TruePlay(I can’t use the swapp function) and now I can’t even adjust the balance.

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