Fix & Optimize

I have created  lists of songs to listen to, but the source was on a diskstation, Today, all my music is directly on my PC. How can I convert my lists in an easy way from the diskstation link to my PC-link?

Hello,I purchased a Sonos Beam Gen2 with 2x ONE SL two weeks ago.The Beam is connected to my LG C1 via HDMI earc, with earc enable and passthrough + bitstream set. Everything was working fine until a few days ago, I noticed some random audio cuts when using the PS5 (1 or 2 per hour).I have set the following settings on the PS5: AC receiver, 5.1 and PCM. I spent all the week trying to figure out a solution:- Disconnect and reconnect all devices one by one (LG, PS5, Beam etc.)- Connect ONE SL via ethernet to my router- Switch the HDMI port of the PS5For the record, I use the HDMI cables that came with Sonos Beam and the PS5.After all this testing, I noticed:- I had no sound on the PS5 with the PCM 5.1 signal: I had to switch to 7.1 or Dolby/DTS to get sound again, or I had to restart my TV.- The audio cuts now occur every 30 seconds on the PS5.I decided to reset my LG C1 and reconfigure everything, since:- I no longer have these cuts every 30 seconds on the PS5 but I haven't played a lon

I have connected arc - sub mini + 2 sonos one sl.In dolby digital 5.1 there is no sound in surround  spearkersMy tv is sony xh90Sound is in dolby digital  Any idea?

After I added Move to my system, the whole thing went wonky. It doesn’t even matter if Move is in a group or not, so these things may not be related. However, let me just describe the situation.My setup is:Bedroom 1: IKEA speaker - wirelessDining Room: Stereo Pair of Play:1 - wirelessLiving Room: A single Play:1 -wirelessFamily Room: Surround setup consisting of Beam, Sub, 2 Play:1 as surrounds - all wired to ethernetBathroom: a single Play:1 - wirelessKitchen: Move - wirelessThe Play:1 are all the non-smart variety.I use a Mac with the App or iPhones with the App to manage everything.. Stream music primarily from Spotify but also use Apple Music and local music library from devices.Everything worked very well most of the time. However, as I mentioned, around the time I added the Move, everything got weird. Issues materialize as: Groups sometimes fall apart Delayed or very difficult to get Groups to start playing music Members of group audio cut out and often get out of synch Weirdest

I’m not able to connect my ARC to the HDMI port on TV as it’s on the rear of tv but it’s on the wallis there another way to connect to tv ATM I have the play bar connected with optical lead can I get an adapter for it to go to HDMI TY

I can’t play a play list. You play one song it will then start the next one and play for 10 seconds the jump to the next or another song and sometimes it just stops. 

Hello,Here is an ideea that i think can be implemented.Use sonos voice control to control tv cec, like play, pause, rewind, next video etc.Can this be done?Thank you.

Es posible conectar Sonos Move a una TV Samsung SmartTV?Gracias

I installed the S1 Controller on my PC and app on my phone. I’ve set up my Play 5’s but cannot get the controller to recognize the music folder on the PC. I keep getting a reoccurring message that the “Home-PC” cannot be found. That was the name of a previous PC but not the current one. Any suggestions on how to get the controller to recognize the new PC? Thank you in advance for any information provided.Where the music files are locatedError message received

Hi s1 app play 5 gen 1 has sonos radio but then hangs when searching help 

I allow myself to contact you today because I have a problem, I have a Panasonic Viera TX-L47ET5E television, with an Nvidia Shield tv pro (Android) and a SONOS ARC sound bar.When I plug the soundbar into the HDMI ARC port and I check on the SONOS app I have a display that shows the stream is PCM Stereo and the result is the same when I connect in digital optical, can you help me please ?

The problem is my Move remembers an old WiFi network and attempts to reconnect to it despite having a factory reset done.  Is there a way to ABSOLUTELY wipe everything out of the Move?  The “factory reset” really isn’t.Here are the details:I have a SONOS Arc, Sub, Amp, Move, and a couple of wall mounted speakers.  The Arc, Sub, and Amp are all connected through Ethernet.  The Move is of course wirelessly connected.I recently had an Asus router fail.  When the router failed, I replaced it with a Unifi Dream Machine SE.  This gave me the ability to create separate virtual networks for family, friends, work, and IoT devices so I could properly isolate networks with IoT devices that phone home to unknown places from the other networks.  Once the new router was up and running, I temporarily connected everything to the the same same network.  This required a factory reset of the Move since the old WiFi network no longer existed.  The app found the Move, and the new WiFi network (We’ll call i

Remote control will not control SONOS played music volumeFrom everything I have read I went two steps forward and one step backwards.  I had the playbar and LG OLED55E6 connected via Optical.  The remote volume controls worked for the TV and for offline music when the TV was off.Upgraded to a new LG OLED65C3 and Sonos ARC. The TV and ARC work beautifully together.  However now I understand there is no way to control the ARC for music volume via the LG Magic remote.  Yes I can ask Alexa to adjust volumes but it sure was nice to grab the remote and turn music volume down when the phone rings or company is in the room .  Now I have to scramble for a phone or command Alexa to control the volume.Not sure why SONOS did not engineer a way for a RF remote to work via CEC and direct when CEC is inactive. 

I always use Deezer (similar to Spotify) but suddenly (I think after an update) Deezer disappeared in my Sonos account. Is it no longer supported?

Deleted.  Problem solved 

I am trying to add a music service to my Sonos App.  However, when I go to the Services and Voice tab none of the already added services allow me to click on them.  See the attached image as everything has the text in a light color.  Also, if I click on anything I get the error shown in the attached image as well.  Anyone know what to do to fix this?  

I have been a huge fan of Sonos for many years but just had one is probably the worst customer service experience with any company that I can recall. I purchased a Sonos Roam with the idea that I could use it in a small room in the house on Wi-Fi and bring it to the office to use on Bluetooth. Unfortunately, there is a problem with the speaker where it powers off on its own randomly anywhere between 10 minutes to an hour. I reset it to factory settings, without resolution. After 90 min (mostly holding) w tech support, they could not figure it out and wanted me to video the speaker to capture the random moment it powers off. I explained that I do not have time to waste doing that (could be 45 minutes or so of recording). They then told me to call sales for an exchange.  After another 30 min w sales, I was told it would be escalated and I would get a return call.  2 days later I still did not hear back, and called again.  After another 30 minutes, I was told its 10 days past the 45 d ret

I have a problem with my current S2 15.4 (auto-updated) will no longer support Android ‘On This Device’ feature to play music from an SD card.  I understand from (a now closed thread) that the solution is to downgrade the app to an elier version.  i.e. 12.0.6. Where do i find this version of the app please?

Hi,My Sonos Beam started to sound bad all of a sudden two weeks ago and is atm. practically unusable. Symptoms are metallic distortion when listening TV dialog or music through app or smartphone (Spotify). I raised a support call to troubleshoot the issue. First contact with them went very well and we gathered a lot of debug data in a 1h call session. Did factory reset etc. The issue did not resolved. I also sent a couple videos about the issue afterwards as support requested me to do.Last week I received an email from support that warranty is not valid anymore and I need to buy a new loudspeaker. Only thing Sonos can do is give me a 30% discount from the purchase. At the same time I’m receiving 25% discount coupons by email daily. Not much of a compensation. Support did not explain either what could be wrong with my speaker even though I spent 1h troubleshooting it and sent videos as requested.After this I made a new call and tried to explain that I have had this product for only 2,5

Hello,I've gone from DSL to coax, and it's like the new coax router can't communicate with my ethernet switches.It is primarily the connection to the a Sonos speaker and for a Nokia Streaming Box 8000 that is having problems.The router is a Technicolor CGA4233. My ethernet switch is a TP-Link TL-SG105Do some settings on the router need to be changed?Does it require something more from an ethernet switch for it to work with a coax router?Does a network switch have to support certain functions in order for it to work with a coax router?I am considering buying a new ethernet switch - e.g. as below. Will that help anything?Maybe I should also change the cable between the router and the ethernet switch to cat 7? TP-Link TL-SG1005PThanks in advance.

Hey all --- Interested in buying one of the Turntables on Sonos site to plug into my existing mutliroom Sonos System.Two questions:Which turntable do you reccomend on the site? Do these turntables require connection to an AMP or Port, etc or do they have their own AMP that allows it to connect to Sonos system without new wires?

Hi!! My Sonos 1 keeps having trouble with Spotify.  I have 3 speakers. No other streaming services affected.  Spotify skips tracks, or skips to the next song after 10 seconds or jumps to the end of the playlist. But if I manually select a track then it will play no problem.  I also use Tidal with no issues.  I read the forum and the troubleshooting doesn’t seem to apply to my issue because it’s not system wide and most of the answers are from 2 years ago.  Can anyone help?

I've just realised I can no longer play any music stored on my android phone to my sonos system. Does anyone know of a free streaming service I can use to upload my music to that will connect with Sonos? 

Everything on the app wants me to reset it to factory settings I done it multiple time then an error and ask to try something else then it adds it to my system then wants me to reset it again. Any suggestions I greatly appreciated it thank you 

Hey all,Wondering about the 300 placement and would appreciate help:- I understand I need 20.5 cm distance from sides.- I understand I need to place them upside down, and not tilt them towards the couch.Would placing them where I marked help me fulfill their capabilities to the fullest if I'll follow the above suggestions?Note that I won't put them on the wall right behind the couch as I won't run cables on the wall. Also, floor stands are not an option. Thanks,Alon