Music Library disappeared and cannot find it

Hi @RalphGadiot 

Welcome to the Sonos Community!

Deezer is still available on Sonos, and it should not have disappeared from your Sonos system. The only reason I can think of for that happening (aside from someone else removing it) is if your country changed in your Sonos account profile. Please log in at https://www.sonos.com/login then go to Profile and ensure it is set to the correct country. If you did need to change it, it may take a restart of the Sonos app and/or your speakers before Deezer becomes available once more.

If, however, your Deezer account was removed by someone, you should be able to add it again by going to Settings » Services & Voice » Add a service.

I hope this helps - if not, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Thanks for your reply.

I checked my country and address in my profile but it is not correct. When I try to change it, it keeps switching back to the incorrect address. I tried turning VPN off but that doesn’t help as well.

Hi @RalphGadiot 

Ah - yes, I have heard a report or two of people being unable to change the country themselves - we are investigating it.

What country are you in? I’ll change it for you. If you want your full address entered, please message it to me instead of posting here. Thanks.

Bonaire (Netherlands Antilles)

Hi @RalphGadiot 

When I opened the tool that I thought would allow me to change the address for you, I saw that it already had you down as being in Netherlands Antilles. Getting suspicious, I checked a different tool and saw USA as your country. Clearly something weird is going on here, so this doesn’t seem to be as easy a fix for me to perform for you as I initially thought. I have enlisted help, though, and we should have this sorted out for you soon - though unfortunately not today, it seems. I will get back to you soon.

During the course of my experiments, I had your preferred contact language changed from US English to Dutch - I don’t know if this is your preference or not, but it seemed like it would be. Please let me know if you’d prefer it to be changed back.

Hi @RalphGadiot 

I said I would be in touch soon, but I haven’t been able to find an answer as of yet. What’s strange is that even if you were in the USA, you should still be able to get Deezer.

Please be assured that we have not forgotten about you and are still looking into this for you.

If you are getting impatient, however - which is completely understandable - I suspect a new Sonos account would fix all of this. You would just need to re-register your Sonos devices to the new account:

I recommend removing your Deezer account first, and adding it afterwards.

I hope this helps.

Hi @RalphGadiot 

I’m still trying to get to the bottom of this for you. If, in the Sonos app, you go to Settings » Services & Voice » Add a Service (under Music & Content), do you see Deezer there as an option after typing the first few letters?

Hi corry

thanks for your persistency! Deezer does not come up when I try searching it in “add a service”. I have not yet tried your first suggestion of getting a new Sonos account. I tried removing Deezer and re-installing it again but that did not do anything.

Hi @RalphGadiot 

To be honest, we’d prefer it if you stuck with your current account just so we can tell if we have this issue fixed or not - I just wanted to give you options. Plus, you shouldn’t have to go to the bother.

Deezer not showing in the list of services supports the idea that it went missing due to the location confusion, so I do think we’re on the right track for getting Deezer working on Sonos for you again. You are not alone in being unable to change your address, so we really are looking into this issue.

I gather by uninstalling and reinstalling you are referring to the Deezer app? I wouldn’t expect that to change anything, but at least it has been tried! Thanks.

Hopefully, a resolution with be forthcoming soon.