Fix & Optimize

I have the sonos app downloaded and play 3 set up using ethernet cable(changed wifi network and lost speaker connection)I want to be able to use it with out a cable but when I plug it out I lose connection Tried updating network to add wifi but it's not finding the speaker Please advise

Hours and hours…..spent (enjoyably) creating playlists. Where are they? How do I access them now? Thanks

I have a system consisting of 7 Sonos speakers integrated with multiple Amazon devices including  multiple  Echo speakers. I am moving and will be using a new Google Fiber network.  What is the best way to migrate my system to the new Network?

Two part question and appreciate any help.  I recently upgraded my Synology NAS and my S1 speakers/software can no longer access the music library on this device. My S(2) has no issues. I’ve tried changing the settings of SMB1 protocol (minimum) and also enable NTLMv1 authentication. This has not worked. Are there any other settings I should be looking at to get this to work?Also, I was told I’d be contacted by Level 2 help about a week ago. No word yet. Does this ever happen or should I consider that they are done helping me with the issue?Thank you 

Why do I can’t connect the sub

Any idea how I remove inactive speakers from app. Most normal companies have a delete button. Not sonos. They have to make it very difficult.  

How can be it that you still can’t add Alexa if you happen to use the Amazon shopping app (literally one of the most installed apps in the world)? I understand Sonos software is awful, and I try to set expectations very low, but it’s been over 6 months. Have they just completely given up on even trying to make anything work?

Hi I have just bought the Era1 100.  I bought it yesterday and my goodness I am going mad, it is disconnecting all the time  I have tried rebooting but it still does this.  I really like it when it actually plays, but it just drops and I have to keep rebooting and adding my internet password.  Its really frustrating - can anybody help please to get this working once and for all. 

I have 2 Sonos Play 3 speakers in my study which work perfectly using my PC. I also have a Sonos One in my kitchen. I can operate the latter without a problem from my PC but this is upstairs. When I try to operate it in the kitchen using the Sonos app on either my Samsung tablet or my wife’s iPad, only about a third of the Spotify playlists are disp[ayed.

I’ve got some “gunk” on my speaker grill/cover (no idea what it is, or where it came from). Some of the “gunk” is in the speaker grill openings. Anyone with experience cleaning a Roam 1 grill/cover?

I pulled the trigger on preordering the Arc ultra, but will the mount I have for my Arc now work with this? I have the Sanus Extendable TV Mount for Sonos Arc 

Hallo liebe Sonos Fans.Ich habe mir die Beam2 mit 2 Era100 zugelegt. Hauptsächlich um mit Surround Filme schauen zu können. Ich habe scheinbar das Problem,  dass ich entweder die Era als Stereopaar für Musik verwenden kann oder die Paarungen löschen muss damit ich sie als Surround Lautsprecher nutzen kann. Das wäre sehr umständlich.Mache ich etwas falsch?Kann ich die Anlage ohne Aufwand für Musik und Filme verwenden?Danke für Tipps!L.g. Chris 

I can't set up the play 5 gen 2 using an iphone 16 plus, iOS 18.0.1, i tried using bluetooth and ethernet cable so I have to use an iphone 13, iOS 18.0.1 and it works fine

85” TV screen bottom is wall mounted 28” above floor. Top of TV is 71” above floor. In seats located ~16’ from TV & soundbar, our eyes and ears are ~38” above the floor. Per Sonos, top of new Arc Ultra must be mounted at least 4” below TV screen. If mounted below TV, the TOP of the Arc Ultra would be only 2’ (24”) above the floor. That would mean the center of the Utra’s forward firing speakers would ~16” or more below our ears. Ceiling height is 12’.Please provide advice with supporting logic/information that will help me decide whether I should mount the new Arc Ultra above or below my TV. 

Is the ability to edit the queue, adding or deleting tracks coming back?

Hello,Sorry if my message is a bit messy. I will try to be as clear as possible.My current configuration is simple: I bought my first Sonos product this summer with the Ace headphones and I’m about to receive a sonos Arc ultra. So I get a bit more invested in my configuration today and I realize that in the app, nothing is basically working as expected. I was used just to connect my headphone in bluetooth and play spotify with it.Question 1) What is the value of playing music through Sonos App with content services rather than directly in the music app ? Does it change anything?Issue 2) I wanted to add my services but I realize that since Day 1, the content services is empty in my app. I read a lot of articles yesterday on resetting account, headphones, switching to PC/Mac app, changing my adress. I did try everything but still empty so far. I also created a new sonos account to have my headphone recognized in my devices list but it does not change anything either.Question 3) What is a

what do i need to join my move and roam speakers. I recently sold my hose and left the full system. 

BuongiornoSono David B. ed ho finito poco tempo fa di comporre la saletta musica, film e giochi nella quale utilizzo con piena soddisfazione componenti Sonos ossia: un Arc, un Sub 3 gen e due era 300.La domanda che vi pongo è la seguente:come faccio a collegare la mia tastiera musicale Yamaha psr sx 600 al sistema Sonos?Ho già comperato l’adattatore Line in per Sonos era 300 e ho collegato un cavo jek 2 in uno (2cavi da 6,3 mm collegati all’ uscita aux della tastiera  che vanno a finire in un jek da 3 mm) collegato all’adattatore Sonos che ho collegato ad un era 300.Ma non si sente niente.Mi potete aiutare a risolvere il problema?Vi ringrazio e vi auguro una splendida giornataDavid 

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

Hi,I have a Sonos amp connected to my TV via an Hdmi arc cable. When watching tv, the sonos amps always turn on and use the external speakers. Even if I change the audio output on my tv to tv speakers, it switch to external speakers after 2/3 seconds.It is due to the fact that Sonos amp cannot be turn off.  Is there a way to not use the external speakers when watching tv ?  

Hi,I need to install the S1 OS back on the connect:amp because it doesn't work on the S2. How do I get it done? I Couldn't find the functions were looking for in the S1 IOS app? Sonos instructions do not match in IOS S1 app.

One of my favorite live stations frequently develops an annoying echo sound effect. Restarting doesn't fix it.  When it happens it's on all my speakers throughout the house - singles and stereo pairs. Is anyone else experiencing this?

I have been running Sonos from my Mac using the downloaded App. It’s no longer available in the App store which now states that “This app is available only on the App Store for iPhone and iPad” - anyone else experiencing this? Was this planned? Wondering if is coming back at any point :( 

Has anybody had their gen4 sub stop working one day, I have tried resetting it, removing it.  when I try to remove it, it’s says an update is available but comes up with error 30, error 1001 etc, tried connecting to Ethernet cable, nothing works?

I’m trying to update Controller on my Windows 11 machine, which normally is not an issue, but today I’m receiving the error "The Sonos controller installer failed to download".  I’ve tried rebooting but no difference. I have 90 GB free on the hard drive. Any suggestions? Thanks