Adding Alexa still doesn't work

Forum|Forum|1 year ago
October 30, 2024
6 replies
185 views

How can be it that you still can’t add Alexa if you happen to use the Amazon shopping app (literally one of the most installed apps in the world)? I understand Sonos software is awful, and I try to set expectations very low, but it’s been over 6 months. Have they just completely given up on even trying to make anything work?

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Best answer by Kirk33

Thanks. At least that explains why the Sonos app is so bad. We have no evidence whatsoever, but this could possibly be someone else’s fault, so we’re not gonna bother trying to improve it.

Even if they can’t be bothered to try and fix it, they could put a simple message explaining that you need to uninstall the shopping app rather than leaving their customers spending hours trying to figure it out for themselves. But I guess they’ll just blame that on someone else too.

UKMedia

The requirement to remove the Amazon Shopping App is a temporary step when setting up Alexa on a Sonos device. The App can be reinstalled afterwards.

This is due to the authorisation of the account linking between Sonos and Amazon being forced to use a browser version of the authentication rather than the Amazon App. I haven’t seen anything that states that the integration between these technical architectures is down to Sonos change or changes to Amazon.

Remember: Sometimes Red Wine helps :)

K

Kirk33AuthorAnswer

Collaborator II

Thanks. At least that explains why the Sonos app is so bad. We have no evidence whatsoever, but this could possibly be someone else’s fault, so we’re not gonna bother trying to improve it.

Even if they can’t be bothered to try and fix it, they could put a simple message explaining that you need to uninstall the shopping app rather than leaving their customers spending hours trying to figure it out for themselves. But I guess they’ll just blame that on someone else too.

UKMedia

Thanks. At least that explains why the Sonos app is so bad. We have no evidence whatsoever, but this could possibly be someone else’s fault, so we’re not gonna bother trying to improve it.

Even if they can’t be bothered to try and fix it, they could put a simple message explaining that you need to uninstall the shopping app rather than leaving their customers spending hours trying to figure it out for themselves. But I guess they’ll just blame that on someone else too.

I suspect that the reason they don't publish the need to temporarily remove the Amazon Shopping App is that it is not required for a lot of users

Remember: Sometimes Red Wine helps :)

K

Kirk33Author

Collaborator II

It’s required for everyone trying to add Alexa who has the shopping app. That’s why there are so many threads about it.

When you click add Alexa, if the process fails, instead of just saying “log in timed out” (in other words: we couldn’t care less, you figure it out) they could say “Please uninstall the Amazon app and try again” (in other words: we want to help you succeed).

But as your own post clearly showed, Sonos prefers to blame others rather than try to help. And that’s really bad

UKMedia

Okay, if that's what you want to think. I help a lot of people with Sonos products, and whilst I don't work for Sonos, it's obvious that the number of issues is much smaller than the number of Alexa enabled devices sold. But I'll leave it to you to determine the real issue...

Remember: Sometimes Red Wine helps :)

K

Kirk33Author

Collaborator II

I’m not trying to determine the real issue. I’m just saying that if Sonos can’t be bothered to fix the problem after more than 6 months, the very least they could do would be, when the issue does occur, show a short message that tries to help the user work around the problem. Instead of focusing on who to blame for it

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