Skip to main content
jayrap
Contributor I
October 17, 2024
Answered

"The Sonos controller installer failed to download" trying to update on Windows (current version 16.4.2)

  • October 17, 2024
  • 12 replies
  • 2867 views

I’m trying to update Controller on my Windows 11 machine, which normally is not an issue, but today I’m receiving the error "The Sonos controller installer failed to download".  I’ve tried rebooting but no difference. I have 90 GB free on the hard drive. Any suggestions? Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by jayrap

An update: I just chatted with Sonos support and it seems I have the latest version. They asked me to give it a few days to see if the “Update Now” goes away and reach out to them again, if it doesn’t.

12 replies

Show previous replies
jayrapAuthor
Contributor I
October 28, 2024

An update: I just chatted with Sonos support and it seems I have the latest version. They asked me to give it a few days to see if the “Update Now” goes away and reach out to them again, if it doesn’t.

It hasn’t gone away on its own. I’m just going to keep trying to update occasionally. Eventually there will actually be an update to install!

vanman1979
Lyricist I
October 29, 2024

My speaker firmware is on 16.6.x but the latest windows 11 controller is only 16.4.x so when it launches, it sees my system and states there is an update.   When I update, the download fails and says try again.  Nothing works and I am no longer able to control my system with my Windows laptop.  iOS is working fine so I’m not totally locked out, however my Windows laptop is my daily driver for controlling my Sonos system and I’m frustrated that this has happened. 

It should be noted that the software would launch stating “Sonos Beta”...But when that app notified me that there was a controller update, I updated it and now when launched, it no longer says “Beta”.   I suspect that the beta software was given a bad URL for updating to new beta software and therefore it upgraded me to a mainstream non-beta build which has a lower 16.4 version number. 

This is a logical reasoning, however I am unable to download a windows 11 beta release as there are no URL’s published anywhere for this sort of action.  

Terms & ConditionsAccessibility statement