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jayrap
Contributor I
Oct 17, 2024 2:07 PM UTC
Answered

"The Sonos controller installer failed to download" trying to update on Windows (current version 16.4.2)

I’m trying to update Controller on my Windows 11 machine, which normally is not an issue, but today I’m receiving the error "The Sonos controller installer failed to download".  I’ve tried rebooting but no difference. I have 90 GB free on the hard drive. Any suggestions? Thanks

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jayrapAnswer
Contributor I
Oct 19, 2024 4:19 PM UTC

An update: I just chatted with Sonos support and it seems I have the latest version. They asked me to give it a few days to see if the “Update Now” goes away and reach out to them again, if it doesn’t.

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12 replies

controlav
controlav
Lead Maestro
Oct 17, 2024 11:43 PM UTC

Download it directly from Sonos.com

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
jayrapAuthor
Contributor I
Oct 18, 2024 12:04 AM UTC

I just tried that and it did not upgrade the version (still 16.4.2) and I still have the error downloading the update from within Controller. Thanks for the suggestion, though

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MoPac
MoPac
Headliner III
Oct 18, 2024 12:27 AM UTC

 On a Windows 10 PC I get that error every time I update even though the update shows that is has taken the update.

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jayrapAuthor
Contributor I
Oct 18, 2024 12:31 PM UTC

I normally get an error on my Windows PC that the install failed and then it retries and says I have the latest version.  This is different. I guess I’ll contact Support. I was hoping this had an easy fix.

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jvigeant
Contributor I
Oct 18, 2024 2:33 PM UTC

i am ( have been ) having the same issue .  

so frustrating . 

did anyone figure out a workaround ?
 

 

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jayrapAuthorAnswer
Contributor I
Oct 19, 2024 4:19 PM UTC

An update: I just chatted with Sonos support and it seems I have the latest version. They asked me to give it a few days to see if the “Update Now” goes away and reach out to them again, if it doesn’t.

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    ianmac
    Contributor II
    Oct 22, 2024 1:33 PM UTC

    Me too, still seeing the same after at least a week, app 16.4.2 build 81158074  and Version: 16.4.4 (build 81158110) for actual devices

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    jayrapAuthor
    Contributor I
    Oct 22, 2024 3:28 PM UTC

    Your versions match mine, ianmac.

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    GTech
    Lyricist I
    Oct 23, 2024 9:25 PM UTC

    I’m having the same issue. I love my Sonos system but for the amount of money I've invested because that's what it is, an investment, this problem shouldn’t be a problem.  

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    jvigeant
    Contributor I
    Oct 28, 2024 11:39 AM UTC

    still no change after a couple of weeks. 

    If i didn’t have 15+ Sonos’ I’d be switching them out for something else at this point.

    The product and software seems to be getting worse each year

    J

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