Fix & Optimize

Album art from my personal library displays fine in the mobile app, but not at all in the web app. Is this a known bug or is there a solution?

This is a bug report for the Sonos Android app developers. Using the android app, when adding an old device that requires an update l, the update will fail and you will get an error: 1106  The fix is to borrow an iPhone from someone and set it up with that instead. The update will go through fine in iphone.  

When I try shuffle a playlist with more than around 100 tracks in the Sonos app it malfunctions. The app adds thousands and thousands of tracks, up to 35,000 which are presumably just duplicates of what's in the playlist. And it just shuffles a few tracks from the playlist repeating them over and over. It's impossible to clear the playlist while it's doing this as well. What's going on? Is there a fix?The playlist in the photo actually has around 1800 tracks but by the time I took the screenshot Sonos was already up to 11400 in the queue and was still adding more.  

I have an older system. I have 4 stand alone Play 1; 2 stand alone Play 3; Playbar and Sub and have 2 Play 1s as the rears surround for the Playbar. All must be Gen 1 as all pieces are about 15 yrs old.  i have been using the system with S2 controller and its a disaster. Sometimes will work and then all of a sudden will stop playing and disconnect OR will start and stop playing. Very inconsistent and the app is very slow to connect to my phone. It’s just not reliable.  Is this happening because of the S2 app? Are my speakers too old or do I have too many speaker connected to the S2 app? Should I downgrade back to S1 app? I never used to have problems with original app but since I’ve connected these speakers to S2 I think that may be the issue.  please assist. Thank you in advance. 

Just recently, every day when I try to switch on my Sonos sound system it doesn’t work. The only way I can get it all working is Ito restart my wi-fi system and then everything works. It’s not my wi-fi system that isn’t working as everything else connected to my router works just fine. It just seems to disconnect from my Sonos system until I restart it. I’ve never had to this before, why would this be. Any ideas anyone?

I just purchased an Arc Ultra, 1 Amp, and a Sub 4.  I also have a pair of in-ceiling 3rd party rear channel surrounds. Can I use the same Amp for the Sub 4 and the 3rd party rear channel surrounds?

Hi I have 800TB of AIFF hi-res song files on a 1.5gb microSD for my JM21 DAP portable player. I have a Sonos Amp in wiring closet driving my outdoor speakers, and a Sonos PORT being driven by my turntable. Both port/amp connected via Ethernet to home network Would love to serve up the AIFF files via AMP or Port in highest quality possible, and take advantage of AMP or Port's DAC. What would be best setup for this, the 800tb of files can live anywhere I'm not tied to MicroSD Also open to Raspberry PI setup for NAS if needed Lastly would love to control library via Sonos app, sounds like I can via SMB share, just isn't clear to me if this would run through DAC on AMP or PORT before going to rest of Sonos speakers .. also assume NAS connects directly into back of Port or AMP in 2nd Ethernet port? 

Hi, Because of the YouTube Music podcast playback error, I was looking for an alternative way to listen to my podcasts. This turned out to be TuneIn, where I almost have them all.Unfortunately, after the initial joy, I'm experiencing the same thing: not all podcasts can be handled by the app, and it displays the same error as YouTube Music. I guess the uninstall/reinstall the service is not the best way to manage this issue.Any ideas?Thanks.Ferenc

Summary: I have an AMP paired with an Arc Ultra to power surround speakers, and I have cannot get them to be louder than whisper quiet without also affecting the side-firing speakers on the Arc Ultra itself. I purchased two Sonance IS8s to use as surround speakers in my living room.  I purchased an AMP to power them.  I recently purchased an Arc Ultra.  I set that up using WIFI, and then I paired the AMP to it (also over WIFI).  When I am watching Dolby content (5.1+ confirmed in the app), the surround speakers are whisper quiet.  I tried adjusting the “TV Volume” slider, but that increases the surround channels on the soundbar as well as the surround speakers.  I am not sure why the soundbar continues to duplicate the sound coming from the surround speakers, but it does.  So, though this slider does make the surround speakers louder, it makes the surround coming from the soundbar itself ridiculously loud.  I also attempted to solve it with Trueplay.  I did both the simple version and

I used to listen to The Florida Roundup, produced by WLRN, on Sonos through iHeart radio.  Then it was unavailable.  I have tried to find it on all my sonos services, but it wont play on Sonos.  I can play it directly on apple podcasts or iHeart podcasts.  Tried to add TuneIn to Sonos to play it, but that didnt work either.  Come on  Sonos, make it easier for us to use!  How do I get my podcast??

Deeply unimpressed with my purchase of a Symphonisk speaker pair, they will not pair and operate properly no matter how many times (and different ways) that I try.One side will work but not the other and vice versa; sometimes one side will work momentarily with the other but only 1% of the time.I have an Apple Home setup which I can get working nicely, but these speakers are the black sheep and I’m regretting the purchase. Firmwares are up to date and I’ve tried everything else suggested online.I notice many complaints online; are these things just junk and should I be avoiding Sonos products like the plague? (in my mind the answer to this is a hard yes right now).

I have an older generation Connect running on the S1 app and my newer Port, Ray, Roam and One SL speakers running on the S2 app. Everything has been working fine until this week. Now, whenever I try to open the S1 app to control the Connect, a screen pops up telling me to switch to the S2 app. I cannot cancel this screen to switch to the S1 app so therefore cannot play through the Connect. I haven't changed any settings, it seems to have happened randomly. The Connect cannot be added to the S2 system. How do I fix this so I can use the S1 app to control the Connect?

Sonos One connects with Sonos Play 1. Through Sonos app Android. Make sure. The speakers are set for separate rooms, and then group them through Sonos app settings . Add voice assistant for sonos. Just something I wanted to share for anyone . 

HiHad the Ray for about three weeks now and very often it ‘glitches’, almost split second cutouts when playing TV sound through it.  Paired with a Fire TV and Sky Stream. Playing just through the Ray, TV speakers turned off.  Anyone else had this? Really annoying.  Thanks

Noticing the amount of bandwidth my sonos beam is using. The unit is off and I have no live stream music is setup.   download 1.3gbps  upload   323. mbps

Hi there, I have just purchased an Era 300 and love it but a little disappointed that i can’t seem to connect it via bluetooth to my firestick. The firestick finds the Era no problem and connects to it but when i try and watch anything there is no sound. I did check the forums first and have tried the different audio output options on the firestick but no joy ☹️Any help greatly appreciated. 

I’ve recently installed my old Play5 (1st gen) in my summer house. The speaker was factory reset and then set up on my completely new home network (via WiFi). After using the speaker for a couple of hours, and again the following day (8-10h of music in total) I was surprised to see that it had used 45 GB bandwith! Checking my router it is clear that the Play5 uses around 195 mb every five minutes (external connection) - even when its not playing!  The network is through a brand new ASUS 4G-router with a SIM-card, providing a fine connection. The subscription only allows me to use 50 GB of bandwith per month. Only a Chromecast and the Play5 (along with my phone) is connected to the wifi. Sonos Support had never heard of this issue (odd?) and recommended that I turned off the speaker when not using it.Turning the speaker of every now and then sort of ruins the complete idea of having a remote controlled system? Several others have experienced this, but there is no answer how to avoid it?

We use the sonos 1 app with our sonos system which is 11 years old.   A couple of days ago it has stopped connecting to the app.  How can I fix this?  Thanks

Last night, my Arc Ultra was playing content in Dolby 5.1. Tonight, it’s playing exact same content in Dolby multi channel 2.0. Haven’t changed anything. Audio is set to pass through. On other TV (Beam 2), playing same content as Arc TV, and content is in Dolby 5.1. What could be causing it?

It takes forever to respond to inputs and tonight I have no control over the volume. Every time I play music there is an issue with the app. It is one of the worst apps I’ve ever experienced. 

Last week 2 of my devices stoped allowing me to control volume and music. Today another two devices stoped working so now my entire system doesn’t work. I have re set my devices. Reset my wifi and still nothing. I have also re downloaded the app and ensured everything is updated.  Does anyone else have this issue and know how to fix it? 

I am planning to replace all my wired speakers (except one outside pair) and my Marantz amp with the Sonos system.  I have an AKAI reel-to-reel which I would like to keep and have functioning.  How can I do this with a Sonos system?  How do I push Sonos through my outdoor wired speakers?  thank you

I also have the problem of long delays or failures in changing speakers or changing music. My question is whether giving the Sonos speakers fixed IP addresses would help. I would appreciate anyone’s thoughts or experiences with this. Thanks!

I’m trying to access radio stations (both on Australia’s ABC) but keep getting blocked by a message on the app that says “Your Sonos Radio account access has expired. Reauthorise your account to access this service” with two options: reauthorise or cancel.Choosing reauthorise only leads to “account not found” with the only option being: done. So it’s a frustrating circle!

Hi does anyone else had sound issues with there Sonos Era 300 Speakers where sometimes they are trying to catch up with what they are trying to produce. Sometimes they sound like they stutter then catch up.