My Play1 no longer powers up.

Question

Hello Sonos Community!  I have a Play 1 that I have had for years and is part of a stereo pair.  For some reason, the Play1 will not power up when I plug it in or do a factory reset.  In other words, the white light does not come on nor does it blink.  I tried a different power cord (with the same receptacle), tried different outlets, etc.  I just purchased a pair of Era100 and ready to get it set up to replace the Play1.  Is there any hope for this Play1?  Any repair options?  Recycle time?  I have Sonos products throughout our home and they are great!  But do these products have a life span?  I also might mention that this Play1 has not been damaged, subjected to abuse, exposure to liquids, etc.  Hope all this makes sense.  Thanks!

buzz · Accepted Answer

Likely it’s a hardware issue. SONOS does not offer any repair services, but there are some 3rd party repair services in the EU and GB. You may be able to exchange the unit for a discounted replacement from SONOS, but only if your unit has not been disassembled.

Things don’t last forever. Over the weekend, unrelated to SONOS, I replaced the batteries in my UPS, but it still won’t come online. It’s about 25 years old. I’m still a little bummed because I now have a set of new batteries with no place to go. Maybe I’ll attempt a repair, but for a unit that old there could be multiple failures waiting to happen and parts might not be available.

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