Contributor I

Answered

Sonos App not Working

Forum|Forum|1 year ago
January 7, 2025
9 replies
415 views

I have a problem which seems to have come out of nowhere - the Sonos App won’t let me play music (from Spotify), only Alexa. When I click on “Play” the tab just keeps circling and the room I’m trying to play it in shows “no content” (screenshot attached)
Is there something simple I need to do to rectify the problem?

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Best answer by BrendanJ

Thanks for all replies. Contacted Sonos Support by telephone - they were fantastic. Main problem (but not only one) was my speakers needed a software update which was far from straightforward but they took me through it very patiently and 🤞 everything working properly again. Totally recommend using their Support Team.

Pools-3015

Prodigy I

Have you restarted your router/network and phone lately? Sometimes a reboot is all that is needed.

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BrendanJAuthor

Contributor I

Hi, thanks for the suggestion. I tried restarting both but unfortunately it hasn’t solved the problem ☹️

S

Snakes

Contributor I

I have a similar issue. It just appears to be buffering when I try to play anything from Spotify (or from my music library).

I have tried uninstalling and reinstalling the app. I have tried reauthorising the link to the Spotify platform. And as far as my music library is concerned if I try to choose a song from my library I just get the buffering icon (and, strangely, it shows that I have over 50,000 songs in my library whereas I actually have 7.5k).

Lastly, I have none of the above issues when playing from the PC desktop app. All those functions wok perfectly so it is definitely an app issue.

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BrendanJAuthor

Contributor I

Thanks for response.

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BrendanJAuthorAnswer

Contributor I

Thanks for all replies. Contacted Sonos Support by telephone - they were fantastic. Main problem (but not only one) was my speakers needed a software update which was far from straightforward but they took me through it very patiently and 🤞 everything working properly again. Totally recommend using their Support Team.

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BrendanJAuthor

Contributor I

Thanks for response.

If you haven’t solved your issue yet I thoroughly recommend contacting Sonos Support by phone - 0800 026 1526. They were absolutely brilliant. I’m not particularly “techy” so it was great that they were incredibly patient, spoke in plain English and it was easy to follow what they advised. Took about 45 minutes to sort it but now working perfectly 👍

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BrendanJAuthor

Contributor I

Thanks for response.

If you haven’t solved your issue yet I thoroughly recommend contacting Sonos Support by phone - 0800 026 1526. They were absolutely brilliant. I’m not particularly “techy” so it was great that they were incredibly patient, spoke in plain English and it was easy to follow what they advised. Took about 45 minutes to sort it but now working perfectly 👍

PS - the app was working ok on my Samsung Tablet but not on my iPhone. Like you I assumed it was therefore an app issue, but it was in fact an issue with my speakers which needed a software update.

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Oski78

Lyricist I

How can I get my software to update for all my devices everything plays normally when watching tv but to play music from my phone or use the app I can’t do anything, one day it just stopped working properly I’ve tried to reset the product I’ve reset the router and modem I’ve tried the app numerous times and all it says is join and no products found how can I fix this

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BrendanJAuthor

Contributor I

I was having same problem as yourself and it turned out my speakers needed a software update. I recommend you contact Sonos Support by phone - 0800 026 1526. They were absolutely brilliant, talked me through how to do it step by step and sorted everything out for me.

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