Fix & Optimize

I have had a Sonos Beam Gen 1 in my living room for quite some time. It is connected to my Samsung TV via HDMI ARC and connected to my network through Wi‑Fi. I am using a 2.4 GHz Wi‑Fi network. The Beam works fine on its own.Recently, I purchased two Sonos Era 100 speakers with the goal of using them as surround speakers with the Beam.When installing the Era 100 speakers through the Sonos app, I initially receive a message stating that the Era 100 has been added but may not be visible in the system. The app then advises me to unplug the speaker and reconnect it. This is indeed the case: after the first installation, the Era 100 does not appear in my list of devices.When I set up the Era 100 again, I am asked to confirm that the speaker is working by pressing two touch controls. After that, the Era 100 speakers do become visible and function normally either as standalone speakers or as a stereo pair.The problem occurs as soon as I add the two Era 100 speakers as surround speakers to the

My source is analog computer via 3.5mm headphone out to sonos amp on “system 1 room a” and to sonos connect gen 1 with power amp on “system 2 room b”….all passive speakers….common to both systems is spectrum wifi (ethernet connect to computer, sonos amp and sonos connect gen 1)….sonos app on computer controls whether I choose manually sonos amp, or sonos connect controlling “system 1” or “system 2” respectively.Problem:...once sonos amp or sonos connect are chosen on sonos app…...app randomly decides on its own to jump to the other system after it is chosen... Ideas…?….thank you..!!

I want to add a bass booster to give my home entertainment system more low-mid range bass. I already have 2 sets of Play 3, 2 sets of Play 1,lspeakers,’plus a Playbar for my TV but also connects to music if I choose.All about 10 years old but still work great. Can anyone recommend a unit? I’ve looked at the shop but worried about backwards compatibility with both app and existing Play1 and 3’s and whether I need a small or larger bass booster- my house is a small mid terrace open plan.Appreciate any advice.

I keep getting Sonos streams dropping out. The indirectly encoded steam error and cannot play stream when playing anything - Sonos radio, Spotify, Amazon music etc.I have have a Ubiquity wireless network with a Ubiquity Dream Machine and I've tried all sorts of tweaks (e.g. changing STP etc.) and I keep thinking I've got it sorted and then the dropouts start again. My latest tweak seems to have sorted it so I thought I'd share - I just turned the meshing on the APs off. I realised I don't need meshing as I have 12 APs all hard wired back to the UDM. As soon as I turned it off it had become stableJust thought I'd share

Hello,I would like a bit of help building my setup for my new apartment. The TV will be placed in the living room which is part of an open plan space which also hosts the kitchen and the dinning area.I have already an Arc Ultra and a sub mini and I want to purchase two 6” in-ceiling speakers (Sonance) connected to a Sonos Amp.The thing is that the distance behind the sofa where I can place the in-ceiling speakers is more than the max suggested of 6 feet (1.8m). It is actually 6.2 feet.Will this distance be problematic impacting the immersiveness of the setup?

I can play a playlist and see the list of songs but can’t see which song is now playing. What am I missing?

I have a lot of Sonos speakers throughout the house but the app is refusing to play music mostly the known errors "couldn't play content" I used to play music using some Chromecast device workaround since the app is terrible. Now I lost the remote and cannot reinitialse my Chromecast. Can't you guys create a working app it's not that your speakers are cheap or anything...... I will not be buying any of your stuff again nor will I recommend it to anybody. 

Our Move will come on automatically playing a song and then switch to ambient sounds in airplay. I have sent a diagnostic Moderator Edit - Recorded and removed diagnostics number.

My sonos app isn't picking up any of my sonos products, tried all the usual stuff with no luck?

I've spoken to tech support about this over a year ago, but see no progress in correcting the problem.When selecting ALL channels in  SiriusXM,  Sonos only shows those channels in your library within your Siriusxm account, and even that list is not 100% accurate.When selecting ALL channels, you should see a list of ALL SiriusXM channels, as you see when logged into the Siriusxm app. 

Bonjour tout le monde voici je n’arrive pas à associer ma barre de son arc ultra et le sub 4 à à l'application sonos   L’apli ne trouve pas la barre sonos arc ultra merci beaucoup 

i recently purchased the sonos arc ultra and era300 speakers to create a home theater system when grouped together i get sound from the arc speaker and one of the era 300 the right rear but no sound from the left, if i disconnect all of them from the grouping i get sound out of all of them but loose dolby atomos effect

I foolishly purchased a second sound bar, sub and speakers for an investment property in a resort used by guests. The Sonos system is pure junk because it doesn’t work. The hours I have wasted persisting with apps, You Tube and Sonos ‘robot’ help line is exhausting. So much tech that it fails to actually work ie play sound! Hey Sonos! Keep it Simple!!!!

I had to restart/setup my Roam after changing WiFi network. I went through the factory reset process and everything was connected and set up and my password worked and I got Spotify pulled up in the app, but it won’t play the music.?

I changed Wi-Fi networks and managed to connect my play three with a bridge, to my S1 app. Now it won’t connect for some reason and I think I need to reset the play three with or without the bridge I don’t know. So I can re-connect the play three to the S1 app. I have an S2 app for my Romi in another part of the house, when I try to open the S1 app it tells me to use the S2 app. that would change the two profiles I have for the separate speakers.

I recently bought several speakers, including the Arc ultra, sub 4, and 2 era 300s. I have those working together in a group for my home theatre, but I would also be able to play music from my phone, and exclude the arc. Is it possible to have a tv setup, and a separate music setup?

Im losing my mind over this issue. Its been several hours per day for four days including with Sonos support and no luck. I have a new Arc Ultra connected to a new Sony Bravia 8 II television via the TV eARC port using the HDMI cable included with the Arc Ultra. I have read for hours and tried everythign I read to get sound to come out of the arc ultra. Ive tried many different Sonois app and TV settings and different combos and many, many reboots of both products. I do not have any other HDMi or other port being used on the TV.  Sonos support say I need an eARC to HDMI adapter?? What is this? The support tech seemed to get annoyed when I was asking anythign about the adapter. All my research shows the tv and soundbar are eARC as is the HDMI cable included with the Arc Ultra. I dont see any adapters online, only extractors which seem to only be used if one of the products is not eARC. Anyone using the arc ultra with a Sony Bravia 8 II?Or, anyone who understands why I would need an extr

I just want to check before installing the newer Beam Gen 2 that I have the steps correct, my current setup is Beam Gen1 with play:1 speakers as rears and a sub mini. I will be selling the Gen 1 beam once it's replaced. 1. Remove rears and sub from 'Living Room'2. Remove Beam and factory reset or transfer ownership? 3. Add new Gen 2 beam to 'Living Room'4. Re-add rears and sub to 'Living Room'Please let me know if I've missed anything or if there is a simpler way of doing it.Thanks, Andy. 

Hi,so I finally solved my Sonos troubles with sound via FuryHD Vrooom. Well spent 600 bucks.  Now the whole family would like use the setup.  Source is Apple TV or Panasonic UB9000. Projector is JVC NZ7.  So no ARC or eARC. Parents do not have smart phone. They are literally sending me SMS to change the volume if I am out of cinema room.  How to control Sonos volume without smartphone with HD Furt instead of eARC?

Confused. I have both my Beam gen 2 and mini sub wired up using Ethernet. Am I suppose to only have the soundbar wired up?

I got a project to setup speaker in church, so any one suggest which sonos speaker should be the best

Hi All, I have a very mixed Sonos system and is used mostly for listening to the radio around the house. My problem is that the audio drops out for a few seconds every five minutes when listening to radio stations through all the radio apps I can find on the music service page. However, if I listen to music on either Apple Music or tidal there are zero problems - rock solid!!i always keep software up to date and yes I’ve done the turn everything off including router and what must be a dozen or so tries. My WiFi is rock solid and I have fibre 600/600 so no speed issues

I have my Sonos Library set as follows.My Mac can connect But the Sonos Library shows and “Update Music Library Now” Does not make any difference.Note: Also duplicate Album.   

I have a Arc Ultra and Sub 4 arriving this week.  what are my best option for adding surround speakers in this room.  the house came with 5.1 ‘pre-wired’ but i don’t think the ceiling locations are optimal.. Would you pick #1 (ceiling rough-in), #2 (end tables era 100) or #3 (era 100 on wall).  or suggest other options?  thanks 

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: These results are the same on the Windows, Android, and web controllers.  I reindexed before collecting this info. I should add that queueing any one of the duplicate titles only adds one track to the queue. I emailed this info to Sonos support.Moderator Note: Removed and recorded case number