Fix & Optimize

Hi,I currently have a great setup of an original Sonos Arc with a Sub Gen 2 and 2 x Sonos ones at the rear….would I be better upgrading to the Arc ultra or 2 x Era 300’s at the back??? Thanks 

Sometimes my Sonos App loses my Arc Ultra and I have to use the option inside the app to re-find my hardware.There is a button inside my Sonos app which cites the name of my home WiFi network and prompts me to look for Sonos hardware on the aforementioned home WiFi network.The search successfully identifies my Arc Ultra and goes through the reconnection process. OK, fine so far. But the problem which eventuates is that the Sonos App asks me to check to see that the < and > touch buttons on my Arc Ultra are flashing and for me to press them.Unfortunately neither button flashes and it is completely unresponsive to any physical contact. So basically my Sonos is disabled. The only workaround I’ve found is to do a full factory reset and setup the Arc Ultra from scratch. This setup process works because it does not ask me to check the < and > buttons are flashing and touch them: it uses a chime to detect the Arc Ultra and then completes the setup process from there. Can Sonos ple

Sometimes when turning the LG OLED TV I need to go to the TV setting and select a different sound setting, then return and select Optical Cable in order for Playbar1 to work. This happens even though the settings of the TV initially when powered on are recognizing the Optical Cable setting. why does this sometimes happen?

After I setup my era300 I the add surround they go missing in app

System update was run (version 86.8-7820) in sonos app S2, after the update, my two play3 speakers (stereo mode) lost base and now these are sounding like ordinary speakers. Sonos has not kept any provision in their S2 app to rollback to earlier version (version before the update). Please suggest if it is possible to restore earlier version by any other means.

As mentioned pretty much every morning when I am up watching the TV(Samsung recent model) the sound drops out. A power on and off fixes it every time. All connections are stable and firm but it keeps happening. I only upgraded from a similar setup with an old player, connected the same way that never had an issue. The Arc is directly connected to the TV via HDMI, my old set up was optical. I have done some research but no avail so would appreciate any help.

Whilst i was away on holiday my son asked my why i was playing music via my sonos play 1 stereo speakers ? - i was in Mauritius and home is in EnglandI replied that i couldnt as i was not on the wifi it turns out my pest of a daughter who was a mile away from my home was able to do this. she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine].The Sonos play 1 stereo pair was showing up in her spotify so she pestered my son with it.Then it turns out middle child who lives 13  miles away [she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine]  was able to also do the same  How can this happen?How do I prevent her from doing it again cos she’s a pest and will ?

When will Sonos offer Apple Shortcut actions that allow users to stop music playback on Sonos when leaving the house or start playback from a specific music source or playlist when entering the house? Shortcut tasks for the development team:- Start Sonos playback- Stop Sonos playback- Select/play Sonos music source- Select/play Sonos playlist What is the current status of the review process, and when is the integration expected to go live?

I wonder what is the best placement for 2x era 300 for surround. Tv has to be in the place it it. I wonder if this is the most optimal placement? Any tips 

Hello ,  Everytime I open the sonos app , it asks me to update. And it is not via the android playstore , but I need to download it from the sonos website and install it.  It is not something I want  on all phones from the family. How do I revert back to the “normall” sonos app on android , and if a update is neccesary , family members can easily update via the playstore. Thanks, Cor

Hi everyone,I am currently planning a new audio setup for a dedicated living room centered around a Samsung Frame TV. The absolute priority for this project is strict minimalism; I want to preserve the "art piece" aesthetic of the Frame TV completely, which means no soundbars or visible front speakers underneath or around the display.To achieve this, I am planning to use a Sonos Amp to drive a pair of Sonos Architectural In-Ceiling Speakers by Sonance, paired wirelessly with a Sonos Sub.This system will also integrate into an existing first-floor Sonos ecosystem, which already features two Sonos Five (one in the fireplace area, one in the dining area) and a Sonos Move (dedicated to the kitchen area). The main goal is to use the ceiling setup for TV audio, but seamlessly group it with the Five and Move for whole-first-floor music streaming when the television is turned off.I have attached a layout diagram of the room for context. The TV is mounted on the front/left wall (Red circle), an

Have had Sonos running happily for months with all Sonos devices in my IoT VLAN and my android mobile in the Trusted VLAN. All worked perfectly with mDNS and inter VLAN blocking firewall rules.Upgraded Sonos speakers to 93.1-74010 and Android app to 82.00.45 this week and now having issues. Opening the Android app finds my Sonos system and allows normal control. However, let the app sit for a while or go into the background, when you return to the app it reports no products found. Kill the app and reopen, system is found again and the pattern repeats.I don’t think it is a Unifi issue as the system is found and be controlled successfully on initially loading the app?Any help appreciated. 

HiI have S2 Sonos equipment in 3 different rooms and I access it from Desktop apps on 3 PCs and from my android phone.Today, the app on the main desktop that I use failed to find my system. The other two PCs and my android phone have no issues.The problem PC can access the status of each sonos speaker using their IP addresses, so there eis not a firewall/network problem.I have tried all of the solutions offered by Google Gemini and on this site - uninstal/reinstall, delete the Sonos,_Inc folder etc but no success.Does anyone here have any ideas?Thanks, Alan

I can only get 2 devices out of 6 speakers to connect the voice assistant.  I tried all the instructions multiple times.  App says they are connected but they won’t activate when asked.  

Hello, delighted with my latest acquistion of the Beam Gen 2 home theatre set.I have connected everything as normal, however when I connect the HDMI to the arc port in the TV (samsung) the app says “arc not detectedf try again.”The sound works fine but shoild I connect to another port/change the HDMI cable?Appreciate any guidance available.

I started having an issue a few weeks ago where my Family Room speakers keep dropping whatever music service I am streaming.  The Family Room consists of a Playbase, Sub and two One’s.  All of the other speakers are working fine and I can listen to TV audio without issue.  I have restarted my router and all of the speakers and the issue persists.  I tried contacting support a few nights ago and that wanted me to log into my router and change the network channel.  I was unable to do so as my ISP seems to have reset my password.  Although I am not sure why I should have to make network changes if all of my other speakers are working fine.Maybe the Playbase is just old and it is time for an upgrade?  Anyone else experiencing issues?  

Can someone explain to me why on earth Sonos decided to discontinue support of SonosNet on the new Era speakers?  I have had a whole-home Sonos system for about 8 years now, and for much of that time I had constant issues with speakers cutting out audio or completely disappearing from the app while connected to my Google Wifi mesh network.  Finally, not that long ago I move all of them over to SonosNet via my Sonos Beam, which immediately resolved these issues.  Before this revelation, I was very close to getting rid of my entire Sonos system and moving to something else, because I was so sick of all the time wasted trying to troubleshoot this system, not to mention the complete nightmare the app has been over recent years.  This fix renewed my love for Sonos products, so much so I recently decided to upgrade some of my speakers and one of those purchases was the Era 300.  I was torn between the 5 and the Era 300, but given the room this was intended for and the fact that I wanted to f

Hello Sonos Community.I recently, and finally, moved my Era 300 pair to the behind the sofa position. The point here is, as you can see on the pictures, I don’t have space to move them further back, it’s a passing way, so, they have to be that close to the back of the sofa. My question is, do you think the height and orientation is good like this? If you can see a white pillow in the middle of the sofa, is where my head usually is while watching TV. I guess I should not do a inwards rotation of the Eras, right? Because of the lateral firing speakers.Thank you very much for you time.Cheers 

My Sonos Desktop Controller 17.2.3 quits after I've clicked 'Beheren’ → ‘Instellingen' (I'm on the Dutch language version). Strangely enough when I change the language to English and press 'Manage’ → 'Settings’ it doesn't quit. Any ideas?

After there was an update, I tried to apply it to the speakers, but the app froze. I uninstalled it and installed it again. Now it no longer recognizes anything from my existing system—it can't find any devices on my network, even though nothing on the network has changed.This is simply ridiculous. I'm expected to use an app when I never know what to expect from it. At the moment, I can't control anything at all.Do you even know what you're doing with these updates? This is the second major failure I've experienced, after the huge app update a few years ago.I no longer want to be your customer. This has gone beyond all reasonable limits.Build 87.00.38-release+20260715.c25fd00

Hello,When setting up ERA300, I receive this message:“Sonos error your Era 300 has been added but may not appear in your system. If so, unplug the power cord and plug back in and proceed with set up in the systems tab.”I have reset the router 5 times, unplugged everything, reset all speakers to reset mode and the Era 300’s will not come up.Any fix for this frustration?Thanks,  Brian   

I don’t have a pair of Ace’s, but poking around in the 96.0 firmware update it appears that the Amp and Five have added support for it. Can someone check?

Hi All,Yesterday my sound stopped working from the Arc.  After following a few suggestions of toggling things off and on, restarting tv and arc (fixed it for about a minute then dropped again), I had to reset it.  Only then it appears to be back on although haven’t had it on for longer than 15 mins today to see if its a fix.  Been working fine for over 2 years.Why would it do this?  Is it likely developing and problem or could it simply be a one off handshake issue?Strangely, when I tried to run the SONOS radio instead of TV, the sound came through the rear surrounds.

I currently have a Sonos Play Bar connected to my 85 inch Samsung TV.  Since I am experiencing audio drop off’s I am looking to replace the Play Bar with the Arc. My Play Bar currently sits on the counter, under my wall hung TV, that sits at a slight forward angle. At present, the Play Bar is actually hung on the wall by screws, just with about 1/8” clearance above the counter top. The top of the Play Bar is about 1 ½ to 2 inches below the bottom of the TV but sits a good 12 inches behind the bottom of the TV. Based on what I have read within the community, I do not believe the 4 inch separation from the bottom of the TV to the top of the Arc is an issue. Before purchasing, I thought I would reach out for expert advice on placement of the Arc. Is it better to place the Arc against the back wall just like I have the Play Bar now? Or should I bring the Arc forward, in front of the TV, since I have 7 ½ inches of counter top in front of the TV? Whether the Arc is against the back wall or i

I have continuously experienced major problems with the app for years. I have tried every possible fix I could find online, worked with support staff multiple times, and followed all recommended troubleshooting steps. I have restarted and rebooted everything imaginable—the app, speakers, platforms, hardware, and routers. I have even replaced routers, changed platforms, and upgraded hardware, yet the problems persist.I genuinely love the products and have been a loyal customer for nearly 14 years. In fact, I would like to purchase more products. Unfortunately, the ongoing issues with the app overshadow my enthusiasm for expanding my system.What is especially frustrating is that my system often works more reliably when controlled through Spotify and other third-party apps than through the Sonos app itself. That raises an obvious question: what is the underlying problem with the app?The experience with technical support has also been disappointing. After years of dealing with these issues