Fix & Optimize

When will Sonos sort out their WiFi and app issues. I am bored every month or so my app just decides it doesn’t want to connect to WiFi and cants connect my arc and Sonos 5.  looking through messages on here looks like it’s a very common/frustrating theme that Sonos just can’t fix or possibly don’t care to fix!  If anyone has found a way to get sorted fast rather than just wait for the next day to see if it works please share. 

I have a Sonos Beam 316-75-792 connected to a Samsung UN55J6201AFXZA via the Sonos Optical Audio Adapter and a Monoprice S/PDIF (Toslink) Digital Optical Audio Splitter that connects to a 6’ optical audio cable to reach the back of the TV.I recently attempted to swap my 6-ft optical audio cable to a 10-ft one to allow the TV to swivel out and ran into two problems/issues that I could not resolve:Problem 1:The new optical audio cable did not work; rubber caps were removed from the tips…I thought maybe the new cable got damaged even though the red light/signal from the TV was clearly visible at the other end of the cable.  I purchased another cable with the same result and no caps on the second cable.  Tested the longer cables with another device, and they both worked fine.Problem 2:I went back to the old optical audio cable, and it only works in one direction, meaning if the correct end is not plugged into the back of the TV, there is no sound...flip the optical audio cable around, and

I was an early convert and my entire house is full of Sonos speakers, first playbar, play 3, 5, 1.  All of a sudden these very expensive products, especially the play 5 ($500 each) no longer worked on the “upgraded system” and I needed to manage two systems in my same house with new speakers on the current app and “older speakers” on the “older app” that I needed to maintain on my iphone controllers.  Trade in offering was nice, but 30%?  And then I just get a product that might not be compatible in a few years?  I really hesitate to continue with Sonos since I don’t want to spend this kind of money on products that wont be supported even for basic things like “playing music on them with the new app”.  What happened to Sonos?  

Several months ago I started to experience connectivity problems with my Sonos system (2 Connects and a Connect Amp): songs would skip mid-play; connections were dropped with increasing frequency; playlists wouldn’t download because of encoding errors; etc. The problems got worse and worse until the system became essentially unusable. I looked on the Sonos Community site and found several people reporting similar problems, but no solutions. I finally discovered a fix and wanted to share what I learned in the hopes it may help someone else.When I installed my system, I connected the Connect Amp and one of the Connect units via ethernet (over my home wiring) and the second Connect via Wi-Fi. (I assumed the Ethernet connection would be faster and more reliable than Wi-Fi.) For a couple of years, everything worked fine; then I started having trouble. When I started to experience problems, I tried suggested fixes like restarting all my devices and rebooting the router, but none of them work

My wife has a degenerative neuronal disease and accesses her apps and communicates through an eye movement enable tablet running windows. I can put to Sonos app onto it and she can move the cursor with her eye gaze but can’t get the app to recognise that she wants to action an instruction, like choosing playlists, stopping and starting play, etc. Anyone had this and knows of a solution? ThanksCorky Cordo

When playing music through the Sonos app, only tested with Spotify and Amazon as those were the two services I am using, when scrolling all the way to the end of my Playlist it seems the display of the songs gets all mixed up. It looks like I have duplicate songs in playlist but there aren't. As a further test, I added a new song to the playlist and played the last two tracks. The second to last one is incorrectly listed but does play the second to last song on my playlist. As you can see in the picture there are various duplicates that do play the song in that track number on the playlist. Not sure if anyone has a fix or if this is a visual bug that needs to be addressed. Edit: Not shown in the screenshot but this last segment repeats itself a little further up. 

Impossible to connectmy Sonos One SL to my 2.4GHz wifi,when it used to work very well. I have tried almost every single solution proposed. Anyone could help please? Many thanks 

Arc, Sub and Era 300 are setup in a surround, however is it possible to have the 300 and the sub as a stereo without the arc, and I can name it as something random. Placement location will not changed.

I have a Sonos Roam that just stopped working. I bought it in April, 2022 so it is about a year and a half old.Symptoms:Over the past weeks, it has not charged fully on the charging pad. I know it is the Roam and not the pad because I have two Roams and two pads. Swapped them and the other Roam did not have a problem charging. It would charge to 100% if I plugged into the USB-C port. Two days ago, it was dead. Not charging on the pad. When I plug power into the USB port, the red charging light stays on continuously. Actually for over 24 hours at this point. Pressing the button on the back of the speaker does nothing. It doesn’t turn on. It does not try to connect to blue tooth. It has no effect on the red charging light.I’m guessing the battery died and am wondering if there is a fix-it kit much like with the Move. Before I try to take it apart I figured I should talk to the experts…cheers,dan

Saw some neg feedback on here from a few years ago (2019) but looks like Thenos is the only ones that make a true in-the-wall flush mount for my Sonos One & Play:1 speakers so I decided to try only one of their PlayBoxes for our master bathroom and see…The live-chat rep and person that emailed me back n forth with my questions was very responsive, super patient and very accommodating. Seems they are all based here in the US and said that the have recently made some company changes and built a new website, also they updated the in-wall PlayBox model so that it works for both residential and commercial installs - I plan on ordering more for our restaurant that we own (will get the black ones though).Master Bath Install:    

We are building an outdoor pavilion with a tv that will be on a motorized mount from the ceiling (centered between the two posts here). I’m planning to use the Sonos by Sonnance outdoor speakers with the Sonos amp for sound.Can the Sonos wall mounted bracket for the amp be mounted on the ceiling? I’m going to need two of them so I’d prefer to mount them next to each other, but there is no wall here (see photo). My other option would be to mount them on each side where the posts are (these will be wrapped so final measurement of the posts will be 10” wide), and just run the HDMI ARC from one of them to the tv. Thank you! 

Hi all, Please excuse my ignorance and cheapskate issues! I bought a house with 2 Sonos in ceiling speakers on a covered patio. The speaker cables are ran to an upstairs room. I have an older Denon (AVR 2200) and a Sonos connect.  Is it possible to power the in ceilings with the Denon AVR, and then connect those speakers to the other Sonos speakers in the house using the Connect? Thank you!

I'm considering expanding my Sonos system with additional speakers. Can anyone share their experiences and recommendations for creating a multi-room audio setup with Sonos? What are some tips for optimizing audio quality and synchronizing playback across different rooms?

I have 2 Sonos Ones and a Sub Mini as my Living Room system. I also have a Sonos Move based in the same room that I have to connect to separately. I recently got a new modem and so changed my network settings. Since then either the Living Room system, or the Move, or both, constantly drop off Airplay. They are still connected to the app, but just drop off all my Airplay lists on all my devices.When I unplug them and turn them back on, they reconnect to Airplay for a couple of hours, then drop off again. It’s driving me mad! I’ve tried various sequences of unplugging the modem, unplugging the speakers, unplugging both, but nothing works for more than a few hours.I know similar questions have been asked before, but I can’t find any solution. For context - I don’t use Mesh or extenders. The Wifi is good (speed tests at over 200 mbps). The speakers worked perfectly before I changed my modem. The firmware is updated. My other devices (Apple TV, iPhone, Macbook) all joined the new network an

Anyone know a no-talk continuous classical music station that plays on SONOS

I’ve been following the instructions to downgrade my Play:5 (Gen 2) to S1. I’ve factory reset it and waited for the flashing green light. However, the S2 downgrade process under support in the app always says “We can’t find a product to downgrade” with a Try Again button. I’ve tried maybe 12 times, nothing. I’ve tried wifi and ethernet, nothing.When I search for it in the S1 app, it finds it but says it needs downgrading from the S2 app first.Please could someone help?

I have a pair of speakers that have worked well together for a year. Now only one is playing.The other boots ok, shows solid white light, no sound comes out.I was playing with the buttons. In the app I get this display; Living Room (?+R)How do I reset them?Ed

Can the ethernet port on a Sonos Beam be used to connect a turntable?

hey there,6,000 yoga studio running speakers in 4 rooms on one network.the front 2 rooms are on the home router, the back 2 rooms are on an extender.were having issues with the back two rooms dropping out-specifically one of the rooms (called jade studio) more than the other (called marble studio).we’ve added the extender for jade and marble which made it a bit better but some of our yoga instructors are still reporting problems.  we have both iphone and andriod users and it doesn’t seem to matter. further most of them are airplaying right through spotify.i’ve looked for anything that could cause wifi interference and dont notice anything obvious. there are metal beams and our heating panels are metal but this same set up exists at the front with no issues. help?? thanks in advance for any insight!

I was forced to create 2 sonos systems - Sonos 1 and Sonos 2 to keep equipment I love and am satisfied with.  I would like to share/export/import to play these playlists on both systems.please tell me how

The Sonos Controller for PC, version 15.9, S2 (Build: 75146030) displays the date of podcasts in the format mm/dd/yyyy, but my local is en-gb (United Kingdom). The date format in the UK (and most of the rest of the world!) is dd/mm/yyyy.Please update the Sonos Controller to use the Windows locale to select the date format. It’s sufficiently annoying to slow down checking the date of podcasts when you never use American date format.Date displayed in MM/DD/YYYY format 

Hi. I currently have a Beam + 2x Play:1 for surround sound in the lounge. We are having a media room built and I was going to use the same kit, but the wife wants flush, ceiling mounted speakers. My question is - are there alternatives to Sonance? I would prefer the usual wireless setup yet I believe Sonance require cable / Amp.I know there are wall / ceiling mounts out there for the Play:1, but I stress my question is - is there a wireless, flush-to-ceiling speaker alternative to Sonance? 

Hello there.my living room setup is a Sonos Amp with a coax conectet Sub and two small speakers. it has been playing together for years. but now there is no sub action. when i look into the sytem setup there is no longer a choice for setting up or ajusting the sub. my sub seams to be working fine. i have tried to reset the amp and reinstall, no luck.i dont know witch version the Amp is. (withe and silver) the serial number is 1708 5c-aa-fd-xx-xx-xx-xis it a software fail? hope you can help me.thanks. Lars Denmark Moderator note: personal identifying information removed from post.

Hello, folks. I have an existing home theatre system, as well as a few Sonos Ones in other rooms. I’m considering adding a Sonos Beam for my TV and also considering adding one of the Sonos connectivity devices (Port/Connect/Amp/Connect:Amp) to integrate the systems. I’m a bit overwhelmed with the options and I’m unsure how they can all connect.  My existing components consist of: LG CX TV (with eARC) Denon 2308 AV Amp/Receiver (no eARC) 2 x Bookshelf speakers Turnable (no preamp) PS5 2 x Sonos One in other, separate, rooms.  I’m not fully convinced I need a Beam, and I don’t necessarily need the bookshelf speakers. I’m open to using one or the other, or both. If the Beam is in place, I’m not sure if having the the bookshelf speakers would enhance the audio that much. Ideally, I would like:To play the turntable through the Sonos Ones, as well as either the bookshelf speakers, the Beam or both at the same time.  To play TV / PS5 audio through bookshelf speakers, Beam, or both at the same

Hello everyone. I need advice on the positioning of the era 300 , as they are mounted now they are an eye sore and don't like the angle of those.How would you mount them in this space , it's very limiting to mount them and only place I believe is above the windows on both sides. This way it could be mounted almost straight to the TV (slight angle as the wall arc a little bit.Can the power cable be extended or just any longer white cable would do to power them ?I am attaching photos here (don't mind the mess :D )