Fix & Optimize

I am trying to help my mother figure out how to connect her turntable to her Sonos Arc.  I am not a Sonos person myself and am not too familiar with the platform.   Her Arc is connected to surround speakers and a sub woofer.  She want to be able to listen to her old records nice and loud on the surround system and with lots of bass! But, I’m not sure this is possible based on the other posts I’ve read.   I was thinking of getting the port and connecting the turntable (with an external preamp) to the port. Some posts seem to be saying that the line-in on the  port will not allow her to play records through the full surround and other posts I’ve read said you just need to create a new speaker group in order to get the turntable to play through the arc and the surround system.  Could  another option be to connect a turntable to the Era 100 and then group that speaker with the Arc? Would that get the turntable to play through the full surround sound system?Thanks for the help!

Updated Sonos yesterday and now crossfade is broken.Has anyone else experienced this and do you know of any workarounds? Version 16.4.2Build:  81158074

My husband bought a Plex server. I added the sever on my Sonos App and all worked fine for one evening playing music. Now I go to access the sever on the Sonos app and it states "No Content Items Available". The server is working fine. I can see and play my music via the Plex app but Sonos all of a sudden cannot see the tracks/content.I am losing the will. I love my Sonos...or rather I did, as they've made things so hard to simply play and listen to music!!!Can anyone help me please? Thanks. Kelly 

I have 2 “play five “ speakers in one room. The second one just stopped connecting. It’s still lit up. I’ve unplugged it, tried to rediscover it in the room and it’s not connecting or being seen. It  worked over the summer. What should I do?

All iOS devices are unable to connect to the Move 2 via AirPlay, displaying the message: "Unable to connect to ‘Move 2’." All iOS devices can successfully play back audio on other Sonos speakers (e.g., Arc, SYMFONISK) via AirPlay. Music streaming services (Apple Music, YouTube Music, SoundCloud, etc.) can playback on the Move 2 through the Sonos app. All relevant software and firmware are up-to-date, including iOS, macOS, the Sonos app, Move 2 firmware, and router firmware. All Sonos devices have reserved internal IP addresses. The router settings have not been changed recently and the router has been rebooted multiple times. The Sonos app has been reinstalled. The Move 2 has been factory reset multiple times. After extensive diagnosis with a Sonos agent, the unit was replaced. Surprisingly, the replacement—a brand-new Move 2—shows the same error message: "Unable to connect to ‘Move 2’" after setup.Please help. What additional steps can be taken?iOSMac​​​​ 

Good morning, everyone.  I could use your assistance.  In brief, I added a Home Theater set-up to my existing system approximately 6 months ago (ARC, ERA 300 x 2, SUB, and Victrola Stream with SONOS capabilities).  It has been successfully connected to my DECO MESH WiFi 6 system with little to no issues at all, until a couple of weeks ago. Nothing has changed with my current MESH WiFi setup or my Modem setup, with exception to the new “Updates” with the SONOS Mobile App.  Initially, with the first upgrade, I was experiencing the same issues most of you have with the lag in the volume control.  Annoying, yes… Usable, absolutely. However, I recently came home from a 2-week trip and noticed my Home Theater set-up was “Not Connected”.  My other Play 1’s are still connected and able to stream. I have attempted almost all posted remedies to this issue, with no success.  The only suggestion I have not attempted is to hardwire the ARC to my MESH router or directly to the Modem. Suggestions?  A

I am unable to get SVC to recognize and perform any commands on the Sonos AMP. I have two ERA 100 and two ROAM 2 and one Sonos AMP. All of my ERA’s and ROAM have SVC enabled and this is where I am making my requests. The AMP is currently set up as “Basement”, and is usable within my APP and functions properly with groups when done within the APP. However, when making any requests to SVC regarding the Basement (AMP) it will not do anything. So, if I say “Play Jazz in the Basement” or “Group this with the Basement” or “Add Basement” or “Stop playing in Basement”, nothing will work. Any command specific to the basement will not work. The only thing SVC will do regarding the basement is play the AMP when I say “Play in the Entire House”. Has anyone else had this problem, what should I do?

Hello, I have:2x Era 1001x Sub Mini1x Rayand two inputApple TV (BT) and Sonos Line-in adapter for a gramophone If I have a group Ray + 2x Era + Sub mini then the Line-in adapter  is not active If I have a group 2x Era + Sub mini then the Line-in adapter is ok, but he doesn't play Ray, because he is not in that group. For AppleTV, the output works in two groups and Apple TV works ok. Is there any way to have sound on Ray, when inputting from Line-in adapter? If I replace Ray with Beam, will it work? Thx

I have just used my new Sonos ERA 100’s to listen to a previous BBC Radio broadcast of Sounds of the Sixties.  The next time I asked Alexa to open BBC Sounds and play Sounds of the Sixties, it gets stuck in a loop of about 30 seconds whereupon it stops and repeats the same 30 seconds.  It doesn’t matter if I ask BBC Sounds to play a different episode, every time I get the same 30 second loop.  If I ask BBC Sounds to fast forward any amount, she replies that “I can’t do that”.  I have tried re-booting the ERA 100’s and also tried un-installing the Alexa App and re-loading it.  I can get BBC Sounds to play Radio 1 Anthems, but if I ask for Sounds of the Sixties, I just get the same 30 second loop.

When I select a record or a song in Tidal the system crash after 5 sec minimum and pass to the next song and continues doing the same.This only happen when I select music from Tidal, when I select Spotify it is normalI need and update? 

How can I get TV sound to play simultaneously through  my Arc system (Arc , One’s, Gen 2Sub) ? 

So what I’m wondering is in the app when you have a the Era 100’s setup as surrounds for the Arc or Arc Ultra do you get settings to adjust surround and rear surround channels? Are they seen as just surrounds or surround and rear surrounds as well.On the Era 300’s I know you can adjust surround, rear surround and height channel volume.

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

Looking at my Spotify Wrapped (their yearly summary) I can’t tell if it includes Sonos-initiated playback, or not.In our household it is my Spotify account that we use for Sonos, plus I also use it in my car.Now I love me some Taylor Swift, but I can’t tell if my wife’s use of Sonos playing her all the time has impacted my account stats, or not? Anyone know? Maybe your music preferences are more different than your household’s so its more obvious.

Like many others on this forum, my Sonos system has suddenly stopped responding to Alexa requests.The Alex voice control doesn't appear in my sonos voice services and I am unable to add it as the alexa skill attempts to find devices before it allows the enable / setup to finish. As it never finds the sonos devices, the skill never re-enables, it just gets stuck in the "try again" cycle.   If I use the Alexa app, it lists the various sonos devices but when I click on each one it says the device is offline.All sonos devices and alexa devices are registered to my email account.  I'm in Spain, so the "remove the amazon shopping app" workaround isn't an option.Any suggestions would be welcome.… 

This is an odd one.  I just installed a mesh system.  All connectivity is fine with Sonos and other devices.  All speakers work via Sonos app, which I never use as I use Alexa.Alexa is acting odd.  With the speakers that have Alexa integration, I can ask a question like what is the temperature and I get an answer, so connectivity is fine.  If I say play radio station x or band y, she says she will play it, but she does not.  I can play these sources via the app to the very same speaker. I have two older Sonos speakers which are connected to Amazon dots.  On one of them, Alexa will start and stop music when requested.  On the other, she will start music, but not stop it, when requested.I cannot think of anything else to try and resolve this as I can’t see an obvious root cause.

I am now begining to have doubts over my investment in SonosHaving suffered at the hands of appgate since the last update I now have the following issues which I beileve are linked On my Windows Desktop I getstream.mp3The song is not encoded properly On my iPhoneWhen I select an album and hit play nothing happensthe play button disappears and is replaced by a spinning symbolThen the play button comes back and if I hit this enough times, after a delay in plays My frustration with growing. It seems to go from one issue to another. Sonos Controller for PCv16.4.2Sonos OS S2Build 81158074Iphonev16.4.4Build 81.1.58210 No changes to my system or network apart from the recent updatesDid not have the problem before the updatePreviously I totally reconfigured my home network and have no issues with it Steve  

I have a dedicated Turntable set up in which my turnatable is connected to a recevier and I want to be able to stream the musoic to a remote room.I am thinking of using the Sonos port and Era 3 speaker. Looking for feedback on how to get this done. The only input on the Port is via RCA jacks as the Optical is output only Hoping this will work. I appreciate any advice and feedback 

Bonjour,Je souhaiterais savoir s’il est possible d’utiliser une musique dans notre bibliothèque musicale pour se réveiller avec.Merci de vos réponses 😄 Moderator Note: Google Translate- Good morning,I would like to know if it is possible to use music in our music library to wake up to.Thank you for your answers 😄

I have all my Sonos speakers showing in Apple Music, but whenever I choose to play through a Sonos speaker it plays for 2 seconds and then the sound stops.  However the Sonos App shows that music should be playing.Anyone else had this problem?

Hi,i replaced two Sonos One SL (stereo) in my Kitchen with two Sonos Era 100 (stereo) and boy do i regret it.The Era 100 has really weak bass. I have to turn Bass +10 to get moderately good sounding bass. If i turn it to 0, the speaker sounds like a very cheap bluetooth speaker from 8 years ago and bass is so low, that you actually miss certain parts of the music. Since i have them, the left speaker in my stereo pair frequently outputs no audio for a couple of seconds. This is really annoying.Sonos One SLs were way more reliable and sounded better. What i already tried:Power cycled wifi router and both speakers mutliple times Bought an access point (AVM Fritz!Repeater 3000) which i put 5cm away from the Sonos Era 100. The speaker still randomly looses audio.I’m honestly pretty frustrated, the upgrade of the speakers were suppose to sound better, but it is a massive downgrade in both sound quality and reliability. Are there any known issues reg. firmware or something?

Hi?when I press on play on the Sonos speakers it works but only for one song.thank you alain  Moderator Note - Recorded and removed diagnostics number.

I own an arc, a gen 4 sub, a pair of one sl’s and just bought a pair of era 300’s. How should I setup the speakers in a home theater room? Thanks.

Hello there, do you know if I can connect a sub 4  to era 300 without an arc system ? 

 Why does opening a user created playlist in Amazon Music often not show the 3dot button that takes you to the 5 different choices?  Instead there is a single 3dot button that opens a screen with the one choice Save to Sonos Favorites. After enough unnecessary close-open-close-open-open a different playlist-etc. I can finally get the choices used for playing the playlist.