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Answered

Sonos only plays one song then stops

  • December 1, 2024
  • 2 replies
  • 1097 views

Hi?

when I press on play on the Sonos speakers it works but only for one song.

thank you 

alain 

 

Moderator Note - Recorded and removed diagnostics number.

Best answer by Corry P

Hi ​@AlainDex 

Welcome to the Sonos Community!

If you are pressing the play button on the speaker, then you are asking it to play what is already in it’s queue. If it only has one track in it’s queue, that is all it will play.

If you are sure, however, that the speaker does have multiple tracks in the queue and only plays one of them when you press the play button on the speaker, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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2 replies

Stanley_4
  • Lead Maestro
  • December 2, 2024

Need way more information on what Sonos, what Controller and which music service to be any help, 


Corry P
Forum|alt.badge.img+19
  • Sonos Staff
  • Answer
  • December 5, 2024

Hi ​@AlainDex 

Welcome to the Sonos Community!

If you are pressing the play button on the speaker, then you are asking it to play what is already in it’s queue. If it only has one track in it’s queue, that is all it will play.

If you are sure, however, that the speaker does have multiple tracks in the queue and only plays one of them when you press the play button on the speaker, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.