Fix & Optimize

I know people reported mounting them upside down near the ceiling with good results. In my case I have windows that go up to the ceiling. I'm wondering if I can achieve the same by hanging them upside down from the ceiling.

Every time I try to group speakers or select all to play party mode, nothing happens.  Nothing changes, even when I select a single speaker and them select party mode, it stays with the same speaker and doesn’t add any speakers

loving my Sonos One SL + Move system - except that when I pause the music and the Move goes to sleep, it doesn’t wake back up. The light comes on, and the buttons respond with little blip noises, but the app doesn’t see it as awake.  Tried all of the things the app suggests to do, it just never sees it awake and ready.  If I put it back on the charger, it will eventually wake up - but I make it wake up when I want to.  I see a similar discussion here on the Roam - anyone else seeing this with the Move?

I have a Sonos Amp with two external speakers, 3 Sonos 5 gen 1, and 1 Sonos 1 gen 1. Two bridges and one boost are in use, but the power pack is damaged. After changing my router, I can't connect to the new one. Despite reconfiguring, the Sonos 5 now shows an orange light. Need assistance. Also, Sonos lacks good backup service, especially in Africa. Difficulty reaching them; wouldn't recommend their products here. They need to address their responsibilities. Moderator edit: removed email address

Thought this was worth a message, as I've been struggling with Sonos/Spotify for the last year, to the point I stopped using it due to frustration.Like lots of others on here, Sonos worked OK via Spotify app. Using Spotify through the Sonos app resulted in dropped connections all the time.Lots of reading, contacted Sonos support etc but never got anywhere with all the updates, resets/reboots/re-authorising accounts and clearing playlists etc. All appeared temp fixes.Pleased to say all is now working fine by adding a traffic rule to enable the mdns setting:Address 224.0.0.251Port 5353Screen shot below showing more, defo worth checking your router settings or googling this to set up your router if you've got the same issues!For info, if relevant my split s1/s2 system is connected wirelessly to a 5g teltonika TRB500 gateway via Devolo magic 2 homeplugs so totally off the supported setups list!!  

I have 7 Era 100s now. Originally I had 4 but upgraded the other 3 Sonos One speakers in attempt to resolve my issue. The seven speakers are configured as 3 stereo pairs and a single. My problem is that the system can be ok for days and then a speaker drops out suddenly. It can take hours to get it stable again. I suspect that it’s not a coincidence that the two speakers that drop out are the two furthest away from the router. Anyway, I read that it might help to have the speakers set to Static IP in the router. On inspection of the devices in my BT Hub setup I see that two of my 100s are already setup ‘reserved’ but I cannot change the setting of the other 5. I change the setting from No to YES and Save and when I look again It’s back to No. Cn anyone suggest why two of the 100s have configured themselves differently of the router compared to the other 5? Thanks for any input.   

What group audio setting is best

 I have 2 Sonos connect amps that are both wired to my network switch via internet. Both amps cut out for 3-5 seconds at a time when streaming from Apple or Spotify. Any ideas as to what might be causing this?

So I have an Arc + Sub gen3 + Symfonisk Bookshelves Gen 2 for surrounds. For Christmas I received 3 Era 100s (1 is being used as a line in for a turntable) and was wondering if it was worth swapping the other 2 of them in as surrounds and using the Symfonisks elsewhere. I know the Era 100s are better, and would also technically move my HT system from a 5.1.2 to a 7.1.4 using virtualization but it sounds like most people do not think it’s a noticeable enough upgrade to justify doin it. I watch a lot of movies and shows with Atmos and listen to a good bit of music. My HT system is in our great room and due to the layout I unfortunately cannot place the surrounds completely behind the listening area but they are just above ear level and about even with, maybe a touch behind it. Surround effects are still pretty solid despite the lack of ideal placement (thanks Trueplay). Would the Era 100s be noticeably better for creating rear surround effects and height effects with the virtualization o

Hello… In the past it was not possible to create a preset group for less than three rooms, because for grouping just two rooms manually you need the same number of klicks as for choosing a preset. Now (using latest release 15.11) I was wondering that you now can create a preset of just two rooms.  Did Sonos change this recently for users who like it more this way? 

I purchased a Move a few months ago. I have 2 Play 3s, a Play 1, 2 Play 5s and a soundbar that I love but am unable to use with the new app ‘upgrade’. When will the compatibility issues be solved?

One speaker stopped working and cannot retrieve despite following instructions 

bonjour l'abonnement sonos s2 c'est 1 fois à vie ou tous les mois

Looks like the Sonos One and One SL are not available on the Sonos.com UK shop. Wondering if this is a sign they are about to be discontinued, or just sold out after Christmas?i’m considering adding another One to make a stereo pair with an older Play 1, which might not be such a good idea if they are going to be discontinued soon…

Hi, I am having trouble setting up my Sub mini. It was previously connected then I changed my internet services and now I am trying to reconnect everything and every time I am getting stuck at adding my sub mini to the system.  

I have complained about this before but it seems that Sonos is not listening.Despite having adverts turned off in my Sonos app, I still got one during the Christmas period. This is incredibly upsetting and frustrating. I'm paying YouTube for an advert-free experience and the last thing I need is my hi-fi system showing me adverts.Please understand that it is my hi-fi and my home and you are not welcome to place adverts there.It's already very disrespectful to place these adverts in the first place, defaulted to on, but to ignore the settings when I opted out is also incompetent.You need to understand that this is something I can never tolerate. I would rather throw away all the Sonos players and buy a record player than accept adverts.Sonos used to be a premium brand when I bought it back in 2006. The switch from dedicated controllers to apps was a downgrade. Using these to interrupt people who are trying to use the very expensive kit they purchased is just cheap and nasty.I would like

Stumped on this one, especially since it’s involving multiple vendors, but figured I’d try here first because of Sonos, Roku and Alexa communities I figure you folks are the most clever.I have a Beam 2 connected to a TCL 5-series Roku TV via eARC. The name for the Roku in Alexa is “Living Room TV”.  The TV uses a 0-100 volume scale.Until a few days ago, I could ask Alexa on the Beam to set a specific volume on the TV, in several ways:“Alexa, set the volume on TV to 14” “Alexa, set the volume on Roku to 14” “Alexa, set the volume of living room TV to 14”… you get the idea.  Doing that would bring up the Roku volume display on the TV set to 14 (out of 100).But I recently added a cheapo Fire TV in a bedroom here so now Alexa knows about two TVs.  And ever since then, I have not been able to use the Alexa on the Beam to set a specific volume above 10 on the Roku TV, even when I specify “Living Room TV” or “Living Room Roku”. One of three things happens (phrasing is from memory here):“I’m s

I have purchased sonos arc and sub 3 days before and looks like sub audio is not up to the mark. Its not giving me punching feeling.  I changed my setting to EQ  bass +10Sub audio +. 15then i get some punchy base, in this setting my room must be shaking but its not.I checked both sub and arc is firmware is upto date. I moved sub here and there multiple places in room but same output. My sub and arc both connected to wifi 2.4Ghz because it automatically takes 2.4Ghz SSID instead 5Ghz. Now days router uses same SSID name for both 2.4Ghz and 5Ghz.   I am really disappointed with soundbar and sub, my 100$ sound bar and sub sound far better than this 1800$ crap. I was so excited to hear but it ruined my new year.

I have 4 conect 2 amps. 3 of these always connect to my network when using the Sonos android app. However the fourth connects app won't connect and I have to switch that amp off and and on and then it connects ok.I have spoken to Sonos and they seem to suggest that the cache or memory on that amp is full and apparently there is no way to clear it. The system is only 4 years old and hasn't been used that much. Sonos just say it's tough and I can buy a new amp and they will give me say 30% discount. Anyone got a suggestion to sort this? Otherwise these apps aren't worth having! Poor quality.

For my home theater system I have the Sonos Playbar with a subwoofer and two play 3 for surrounds. I was planning on buying a new TV and was wondering if it would be worth buying the arc? And if the older play3 speakers and sub are compatible with the arc?

Got the Arc, Sub3, and a pair of Era 300's with Sanus stands for Black Friday. Looking for suggestions on best placement. Unfortunately I won't be able to get 'ideal seating' with the room layout. Any other suggestions besides the attached photo? TV is 65" LG C9 wallmounted.Unfortunately I can’t change the furniture layout just because of the door, openings, and windows. I am open to returning the 300’s though if I won’t get much of a benefit without ideal placement.  

So, for a week now I’ve been trouble shooting why the sonos App never displays that its receiving Atmos. Ive bought new hdmi 2.1 cables, checked and rechecked the settings. Purchased a new Apple TV 3rd gen. Still no Atmos. My Television is an LG Oled C1. All devices are updated to latest software. E-arc is enabled, pass through enabled, the Arc is plugged into the eArc HDMI port. Still at best i get Dolby 5.1+ or Mutlichannel PCM 5.1 (from the Apple TV). No app whatsoever produces Atmos sound with the Arc whether native on the TV or from the Apple TV.  Im so frustrated im considering just returning the Arc soundbar and moving towards a Klipsch Atmos setup. What could possibly be the problem that im not finding nor thinking of? 

Opened the app this morning to a spam message about Sonos Radio.It’s not the first spam that the app has served up. How can this be turned off? It’s infuriating.  

New Sonos owner here, received three pieces of gear for Christmas. Cool products but I'm dumbfounded by the complete incompatibility and lack of support for OPUS audio files. It's open source and everything is ready to be implemented, yet this cheesy software can only handle MP3 for local media.  Extremely disappointed Where's the OPUS codec support?

I have a Beam 2 that loses connection with my samsung TV randomly.  TV will suddenly start playing out TV speakers.  Beam is Connected via HDMI/eArc. This same TV worked fine with the Playbar until the speaker change.  All firmware is current and the only solve is to disconnect power for a few minutes then power back up.  I’ve swapped HDMI cables to ensure that is not the issue.  This has been happening to plenty of others as I see in this community.  Any help?