Fix & Optimize

I have a serious and annoying bug from some time. When I switch on my TV, connected to an Amp, the Amp and all active speakers in my system sets their volume to 100% !It is obviously extremely annoying. Before, switching on the TV would have no effect on other speakers and the Amp would detach itself from any group. This is the intented behavior.I suspect this is a bug from lastest software release since nothing changed in my setup. 

I updated my SONOS App on Wednesday.  It had obliterate my library. Here is the version I am running. Sonos OS: S2Version: 17.2.6 (build 86878270) I have tried re-adding and now get permission errors.  I had this same issue on February and spent hours on phone with SONOS support.  I ended up resolving issue on my own. I ma not having any luck this time.   Has anyone else experienced issues and what is resolution to correct permissions.  I have checked permissions and administrator, and everyone to set to Read/Write.  Sonos is added under Local Network with full disk access.   

Hello all,At some point I uploaded my music library to what was Google Play Music, which was ported to YouTube Music because Ens***ification.Those thousands of songs are accessible within YouTube Music’s app on my Android, but when I try to access them to play on Sonos I see only the ‘A’ albums and a few ‘B’’s.Is this a known fault with bands of lab-coat-clad boffins hard at work on a fix?Thanks and happy weekend to those who observe. 

I'm from Russia. Lately, I've been having numerous problems updating my numerous devices (over 20 speakers). Are you blocking updates for SONOS devices from Russia? Or is this a bug on my part?

The Deezer app within the Sonos app crashes 95% of the time, as you can see in the screenshot. The other 5% of the time it works, it only lets me see my previously used playlists. If I try to access other playlists, I get another error, and I have to exit and reopen the app several times for them to appear. This happens on both iPasOS and Android.The other annoying thing is that shuffle is automatically deactivated every time you select a song; you have to press the button every time you manually select a song. Shuffle mode should always be active unless you want to turn it off.

Hey,Is there someone who found any floor stand for Sonos Play?I found only one product from the Dutch brand „Vebos“. Seems they only offer that product within the EU at the moment. If you switch language e. g. to US or UK you can’t find the product. https://vebos.eu/vebos-standfuss-sonos-play-schwarz.html?I think now that Sonos Play and Move2 can be used as surrounds a floor stand for these speakers could become more interesting as before. There’s a stand from Vebos on its way to me. I‘m curious how practical this solution is. So let me know if there are other floor stands for Sonos Play you found, or just please tell me how you place your portable speakers when using them as surrounds. Of course you’ll be fine, if there‘s some furniture behind you to put the speakers on. But that won’t be the case for everyone. 

I can't add Imported Playlists to the queue in the Android app from my Music Library.  This was working previously in the Android app.  Doing the same Imported Playlist in the Windows version of Sonos app is working without issue so it is not an issue with the Playlist.The Android app can see the tracks in the playlist, but if I click on the play or shuffle icon it just spins away doing nothing. If I try to add or replace the queue with the tracks from the playlist it just spins.If I click on the three dots next to.the track and select Play Now, the track plays.This is broken for even Imported Playlists with 1 track.Is this a known issue that's been broken in a recent app update? I have searched but can't see anything about imported playlists broken on Android recently.Android App Version:  83.01.9

  my patience is quickly running out. This happens almost daily.  What’s the solution?I am so frustrated with it. I’m close to sacking it off and replacing my entire system - and I have a lot of speakers across the house, which is pointless if the app doesn’t work!!!  

In my small living room I currently have a beam gen 1, two play5’s and a gen 2 sub. In another room I have two era300. Would it be sensible to swap the 5’s for the era’s or is it best to leave as is. Was also wondering if it would be worth upgrading the beam to the latest version. Any advice would be appreciated.

 I have a pair of Sonos 5 speakers I bought in November 2024 in Australia and brought to Ghana.I play music mainly from music I store on WD MyCloud-39PC9X NAS drive.  It played very well until about 7 days ago when it plays music stored on MyCloud drive erratically with the volume very loud at one instant, then no sound the next and then loud again. I tried playing music from my desktop drive and it was the same. However, it still plays Sonos radio well.  Can anyone help me fix it, please 

Why do my Move2 not work like my erra 300 surrounds. I get a lot of dialog that should come from the center through the Move2 pair. I’m using E Arc and Atmos. My other system of the arc ultra, sub 4 and rear erra 300 works perfect.

Arc volume has huge 5min lag using remote on TCL 55Q7C-UK, was all fine previously but now happens all the time , same is happening using paired virgin remote for volume. Using app is fine 

I am so disappointed. I have never returned a Sonos product (Sonos user for 8 years), but I just returned the Ace Ultra. I had been on the sidelines with the original Ace, as I didn’t need another headphone and my original Beams would not work for a handover. But- the addition of this feature in the Ace Ultra that would allow me to listen to my turntable connected to a pair of Fives via line-in, and my two Beams, was just what I was looking for. Finally. I eagerly unpacked the headphones and followed the setup instructions, including linking to both Beams and my other compatible speakers- including my paired Fives (not Play Five). I was hoping things would just work. But they didn’t. For reference, in the same room I have a Beam (wi-fi enabled) connected to a Samsung TV and a turntable connected to the Fives via line-in. They are in close proximity due to the room layout. FYI, all software/firmware is up to date as was the Early Access app feature.I eagerly put a record on the turntabl

I received a Sonos Move 2 for Christmas, and unfortunately it has been one of the most frustrating technology purchases I have made.Let me be clear: the hardware is beautiful. The design is excellent, it looks fantastic and the sound quality is very good. If I were reviewing the physical speaker alone, I would have very little criticism.The problem is everything that is supposed to make the speaker work.The Sonos app is unreliable and buggy. I regularly have problems connecting to the Move 2, and I have experienced problems with both Spotify and Apple Music. Trying to play music that is already in my Apple Music library, rather than music streamed directly from a service, has been particularly frustrating.I have spent an extraordinary amount of time trying to connect the speaker, get the app to recognise it and get music playing. On several occasions I have had to effectively factory reset the speaker to get it working again. I spend almost as much time trying to get the Move 2 working

Hi!2 weeks ago I downloaded The Sinners movie Blu-Ray Remux with Dolby True HD + Atmos 7.1 original audio. Before watching a Blu-Ray Remux file I always check that whether the icon in Sonos app shows "Dolby Atmos" so I confirm that the audio quality is the highest possible. I confirmed this for the The Sinners but had to postpone the watching part.However, today I have finally found the time to watch it but I have just discovered that instead of Dolby Atmos icon the Sonos app suddenly shows Dolby Multichannel PCM 5.1. Why is that? Has something happened in the recent days? Is it the software/hardware update?My set-up:TV: Sony Bravia XR 55A75KAudio: Sonos Arc Ultra + Sub Mini + 2 Ones SLExternal device for Dolby True HD: Amazon Fire TV Stick 4K (before commercial change adding "Plus")App used for watching: PlexHope someone can clarify because I don't understand what happened, 2 weeks ago everything worked like a charm.Thank you!

Hi,  my Beam Ultra is on the way,  I currently have the Beam gen 1,  along with surrounds and Sun Mini,  do I need to remove the surrounds/Sub or is it ok just to unplug my old Beam then add the Ultra to 'existing set up'. Don't really want to do a complete fresh set up  

Hi, I really hope anyone can help here, im going crazy soon :D I am having a persistent Wi-Fi problem with standalone Sonos One HAY speakers in my kitchen. I have tested two identical speakers in the same location, and the problem appears to follow the kitchen location rather than the individual speaker.My Sonos system consists of: Sonos Beam Gen 2 in the lounge Two Sonos One SL speakers used as wireless surrounds Sonos Sub in Lounge Sonos Amp in the dining room - connected to analog sounds system Two identical standalone Sonos One HAY speakers, normally used in the kitchen and bedroom Network setup: TP-Link Deco XE75 Only one Deco unit is currently in use, so the speakers are not roaming between different mesh access points One combined SSID for 2.4, 5 and 6 GHz 160 MHz enabled for 5 GHz All Sonos devices are assigned to the 2.4 GHz band in the Deco app, as recommended Mesh roaming is disabled for all Sonos devices The kitchen speaker is approximately 2–3 metres fr

I see a thread from two years ago regarding adding a mic mute feature for the Ace during phone/teams/zoom calls.Is this feature in the works? That's definitely a requirement for anyone taking or placing calls on the Ace or Ace Ultra.

I have a sonos system, two sound bars, a number of Roams, one of which stays plugged in, and 5 or so Symfonsk from Ikea speakers.here lately, when I open the app, it will only show the source that I last used, if the tvs are on they don’t show up until I delete the app from my apple device and reinstall it!  any ideas why?

Hi everyone.I have made this below document on basis of my own experience. I found a solution for a lot of issues, like speakers for computers, TV speakers, and integration with wireless devices. Kindly have a look at this document and give me your thoughts.https://www.icloud.com/pages/0bedGi_eXiHO5ZflXrcD6HXJg All the best Sam.  

This might be useful for all brands using Google TV. It’s been a lifesaver for me.. I just changed from a Samsung TV to a new TCL - both have Bluetooth remotes, but the Samsung one rather smartly sends volume up and down over IR which allows you to control the Sonos from one remote.. Sadly the TCL remote in Bluetooth mode does not, furthermore the TCL remote in IR mode doesn’t work well with Sonos learning. I have the perfect solution! Using Homeassistant (which I run on a Raspberry Pi). A simple automation to look for state or volume changes from the TCL TV using the Android Remote integration and relaying the volume to the Sonos Playbar using the Sonos integration. Works like a charm! I hope that helps people out there with Google TVs, Bluetooth remotes and Playbars wanting to use just one remote seamlessly.

If you haven’t discovered this….Touching the screen with two fingers and rotating them reveals a “Slick” volume control as shown in the pics below. The second pic shows it working in “Group” mode!  

Could use a little help with this.  I’m about to purchase a new system (previous burned in Eaton Fire).  Our temporary home poses some unique challenges as it’s wide open making TV viewing surrounds difficult to place. I’m about to purchase an Arc Ultra and thinking of adding 300s but given location of seating (red arrows) I’m unsure of placements? behind camera is kitchen and dining room so wide open.  WFH desk is to the left. I use two One’s and a sub mini for music while at desk (positioned to either side of the glass doors).  I’m baffled as to setting up for TV viewing in this house. TIA 🤷🏻🤦‍♂️ 

I made a post about this about a month back when the pre-orders went live that my blue light discount was accepted but not applied and someone told me coupons were not normally added to pre-orders but I've tried it again these last couple of days now that the official release date has been reached and it seems there's still no discount to be had.... and as I've said previously I never had this issue before when purchasing the Arc Ultra ultimate set. Has anyone else managed to get a coupon to work?

Hi community,I used to be able to play my whole music library through SONOS - however, this is no longer working and I cannot reconnect to the library - I get various error messages. I have tried the connection methods suggested online but to no avail.  Any ideas?