Fix & Optimize

Hi guys, What is the maximum sound quality processed by the ACE Ultra ? (16bit / 24 bit -  96kHz / 192 kHz ?)I can only find reference to codecs but don’t see a proper product description in the specification.1/ In Bluetooth ?2 / In USB C mode ?3 / In Wifi (=TV Swap I presume, looking at Ace’s battery life) ? For 1 and 2, I would like to have the info to properly configure my Qobuz audio quality output (without unnecessarely overconsume my data).For 3, as maybe some of you, I was hoping for proper Wifi bandwidth (direct from Sonos app or via a “more powerful” sonos equipement , such as a soundbar). I’m wondering how far the Ace Ultra is from the required bandwidth vs something like a HiFiMAN Arya WiFi.  Thanks !

It is a Plex server running on a Pi5.  It was THREE problems that had to be fixed before it would play, with no help from Sonos but a lot of help from ChatGPT.https://community.ee.co.uk/t5/Broadband-Landline/Remote-Access-to-Plex/m-p/1652713/highlight/true#M148109I hope someone finds it useful.

I'm planning an Arc Ultra, Sub 4 and one pair of Era 300 surrounds. The four colours in the attached diagram are alternative locations for that single pair. The legend includes crops of my annotated room photo.The room is approximately 24 ft 7 in x 15 ft 2 in, with a vaulted/raised ceiling, substantial beams, windows on one side and openings on the other. The main listening position will be 11 ft from the TV wall. The diagram shows the planned furniture arrangement; wall mounts are a strong preference to keep the floor clear. Heights and mounting clearances are still to be measured.BLUE: Near seated ear height on the sides, about 2.5 ft behind the listening position, plus several feet of lateral distance.GREEN: Above the windows/openings, about 6 ft behind the listening position. Higher, with nearby soffits.RED: Inboard positions in front of the cross-beam. Either inverted, or upright projecting clear of the beam with an estimated several feet above into the vault and roughly 10 degree

I have a system with Play 1’s and 3’s, an ERA 100, ARC, AMP and a SUB.I want to use AirPlay to play music from my music library, so I need to upgrade the 1’s and 3’s, but I don’t know if I need to have AirPlay on my ARC, AMP and SUB.  The ARC connects to my Sony TV and the AMP to some (non sonos) ceiling speakers.  Any help would be appreciated.

Unable to connect to Deezer – getting the classic "something went wrong" error message. Is the service down? I tried re-authorizing the account, but to no avail... it’s still inaccessible.

Ok, issue started recently, all other streaming services work perfect. Have been talking with Sonos Help with no resolve yet. I know others have experienced this, any resolve? Wifi connection is solid, no interference.Modem reset, all speakers unplugged/plugged back in, several speakers are within 3 ft of router. Using erro with 4 nodes, which works perfectly in house with no issues other then SiriusXM.Deleted app, reinstalled. Signed out of SiriusXM, deleted app, reinstalled signed in and linked with Sonos app. No one else has my Sirius account and it’s only used on Sonos.Issue happens with a single speaker or in a group. If i airplay to a speaker from the Sirius app it works fine. (i do not want to airplay from iphone as solution)Sonos has checked my modem settings, made a few changes but issue still persists.  I primary use SiriusXM as my main source of listing, using many stations all day long. I hope there is a resolve because it’s not fun to listen with constant cutouts and skipp

I have a Sonos Amp Multi and want to use 1 of the 4 zones as a Surrounds for my Arc.  I used to do this with my dedicated Connect:Amp.  I got the Amp multi to replace all of my Connect:Amps.  The single Sonos Amp product allows to pair with an Arc for surrounds, but the Amp Multi cannot for 1 of its 4 zones.

Hey everyone, I'm new to Sonos and just got an Era 100. My voice assistant keeps giving me the weather in Fahrenheit—does anyone know how to change it to Celsius?i already set my weather location… i use sonos voice assistant 

Hi,I am surprised how bad the analog output sounds on the Port device, even in fixed mode.I currently use the digital output to a Primare SP31 running in stereo mode. This causes the sound to pass the build-in dsp to a Burr Brown dac. The Primare has a extremly good clarity, even in dsp stereo mode, but i would prefer running it in pure bypass analog mode.But the received analog signal from Port is just so so bad. I know itś not a high-end device, but still!/robert 

The white light is on my Move both on and off the charger but I keep getting a Battery Depleted message on the app and the Move won’t connect to my WiFi. Any ideas other than a reset which I’ve tried multiple times? Also tried connecting both on and off the charger. Thanks. 

Hi everyone, I have a Sonos Arc Ultra connected to my TV, and I've noticed a strange volume issue when grouping it with other Sonos speakers, such as the Era 100, Five, etc., while watching TV.The problem is that the grouped speakers play at an extremely high volume, even when their volume is set to just 1.For example, while my Arc Ultra is set to around volume 15, the other grouped speakers are already noticeably louder at volume 1. This makes it almost impossible to achieve a comfortable and balanced volume across all speakers.Interestingly, this issue only occurs when playing TV audio. When I play music through the Arc Ultra and group it with the same speakers, the volume levels behave normally and can be adjusted as expected.It seems like there might be an issue with how TV audio volume is handled when grouping speakers with the Arc Ultra.Is anyone else experiencing this behavior?I'd also appreciate it if the Sonos team could look into this and check whether it's a bug that could b

Hi everyone,I am experiencing a persistent audio issue since updating my Sonos Beam Ultra to firmware 27.2.1 (released yesterday/recently).Whenever I use the eARC + Pass-through (dérivation) configuration on my TV, a loud and annoying "pop" / crackling noise occurs at the exact moment an audio stream starts or resumes (e.g., when launching a video, switching sources, or coming out of a micro-silence).Here is what I’ve troubleshot so far:The issue happens only when eARC and Pass-through are enabled together. The initial handshaking / stream activation triggers a sharp digital/electrical click in the soundbar's decoder.Workaround found: Disabling eARC (falling back to standard ARC) while keeping Pass-through or switching the TV audio to standard Multichannel completely removes the pop.However, forcing standard Multichannel alters the native bitstream, and since rollbacks are blocked on Sonos, users are stuck with a broken eARC handshake behavior introduced in this 27.2 update.This is cle

Hi all,Since a recent macOS update, the Sonos desktop app on my Mac can no longer connect to my system. The Windows desktop app, running in Parallels on the same Mac and the same network, works perfectly.SetupMacBook Air M2 (2022), macOS Golden Gate 27.2 Sonos for Mac 17.2.5 (build 90.0.82050), downloaded fresh from sonos.com S2 system: 4 players (Play:1, 2× SYMFONISK shelf gen 1, 1× SYMFONISK shelf gen 2), all on 27.3, just updated All devices on the same Wi-Fi subnet (10.0.0.x)SymptomsThe app first showed “Your computer’s firewall settings have changed…”. After a clean reinstall, setup (“connect to existing system”) fails with “Your Sonos product could not be found”.What I’ve checkedThe macOS firewall is off. Local Network permission: I removed the stale “Sonos” entry, relaunched the app, got the macOS prompt and clicked Allow. The toggle is now on. Clean reinstall: I removed the app, its prefs, caches and Application Support folder, then rebooted. The app is listening on TCP 3400 (l

Since updating my iPhone and iPad to OIS 27.2, i have to start te sound manualy in the Sonos app by pressing “play”. I have deleted and reinstalled the app, checked all settings and the lin-in input, but i guess this is another Sonos problem when Apple makes on of their updates?Anyone else who has the same or simular probllems?I love my Sonos products, but the software issues is beginning to byg me. Lots. I have my TV and record player connected to Era 100 in our smal living room and it has worked out great for a small room. But everytime Apple makes a major update, new problems with the Sonos app appears. This cant be a situation Sonos can live with? Or want to add to their name?

I have my music under OneDrive so it is backed-up and synchronized across computers.  I used to have the directory shared and played through the Sonos app (Windows 10 and Android) with no problems.  However, I went to Windows 11 and updated the Sonos applications to the latest versions.  Now, I can connect to the shared drive but no files are listed if the shared directory is under OneDrive.  If I do the exact same steps for a directory outside of OneDrive everything works fine (can see songs under subdirectories). OneDrive is set so that all files are always local.  And Sonos does recognize and connect to the share (e.g., \\COMPUTERNAME\Music), but just does not list the files inside if the directory us under a Microsoft OneDrive directory.  Running Manage-->Update Music Library Now completes almost immediately (even though there are many subdirectories and songs telling me it’s not really finding anything) and nothing is listed in Sonos.Please Advise.

The Sonos Ace has always been too loud at its lowest volume setting with no acknowledgement from Sonos despite multiple posts here. The solution for Android users was to Disable Absolute Volume in Developer Options but Google has now removed this ability. Has the Sonos Ace Ultra fixed this issue?

Hi everyone, I’m looking for advice from other Sonos users experiencing Apple Music playback issues, particularly with IKEA SYMFONISK speakers. My setup: 6 IKEA SYMFONISK speakers in total. 2 SYMFONISK Bookshelf speakers configured as a stereo pair. 3 SYMFONISK Table Lamp speakers: one standalone speaker and two configured as a stereo pair. One Bookshelf speaker is connected via Ethernet. The remaining speakers are connected wirelessly through SonosNet. The issue: When playing music through the native Apple Music integration in the Sonos app, the SYMFONISK Table Lamp speakers occasionally become completely silent, while playback continues normally in the app. Interestingly, the two Bookshelf speakers continue playing without interruptions. Spotify and internet radio also seem to work without the same problems. I initially thought switching to SonosNet would solve the issue. After connecting one Bookshelf speaker via Ethernet, playback seemed more stable for a while. However, after test

I’ve had my Sonos sound system (5 speakers) for many, many years - 4 x play 1’s, 1 x Play 5 & 1 x Playbar. All are connected through an old Sonos bridge purchased many years ago. I always power the units off when we go away & have never had a problem previously but this time when powering up all the speakers again, I just get the App message “ Unable to connect to Sonos”. I have re-booted the router several times but no success, what’s gone wrong & how do fix this & get everything back on-line?

I’m in over my head on this one and am wondering if anyone has encountered anything like this. I’m posting this on this forum because it concerns music that plays correctly on Windows but not on SONOS, although I suspect that it is probably not really a SONOS issue. I’m just hoping that someone more knowledgeable can enlighten me.I purchased an album from a group’s website - a group from whom I’ve purchased other music in the past without issue - and the album plays correctly on my computer using a Windows music player. But when I copy it to my music server and reindex, only the second track plays correctly on the SONOS. All other tracks clock thru a few seconds of silence before automatically jumping to the next track.So I looked at the tracks using MP3DIAGS, and there is one thing different about that second track. All other tracks are flagged with the ‘ao’ tag, while the second track is not. Here’s the ‘ao’ explanation:”Found audio stream in an encoding other than MPEG-1 Layer 3 or

Long story short, I am very much in the Sonos & Apple eco systems. I have around 20 Sonos Speakers at home & all my portable devices are apple.I recently sold my 5 year old Apple Airpods Max mainly due to wanting to move on from the lightning port and took advantage of a special on the Sonos Ace Ultra. The Sonos Ace Ultra ended up being returned the day after I received them.Unfortunately, while the Ace Ultra were mostly brilliant and I loved their ANC, transparency mode, sound quality, ARC + Beam Hand Off etc, I just couldn’t believe how hot my ears got in them. For reference I don’t have large ears, so they weren’t touching anything, but the breathability was just so bad. Minutes after putting them on I found myself lifting the ear cups to let some air in. I knew this was unusual as I’d just used the Airpods Max on a 20 hour return flight from Australia to South Korea & Japan with no problems.I then looked into this further and it appears the mesh ear cups on the Airpods

Hi I have my turntable, Sonos One and Port along with an equalizer set up in the “Line In” source in the Sonos app but my husband wants to listen to the tv with the beam in another part of the house. How can I set that room with the beam to the TV/Hdmi source while I have music playing? I don’t see the setting. Thank you for your help! 

My Soundbar play music with different eq from PC vs NAS. I prepare my songs with PC using as EQ control optical cable to Soundbar. I set my preferences in tonality but when play saved songs from NAS via home wifi connection, music have less high frequency. Why is this difference? Thank you.

Hi everyone! I have seven Sonos Era speakers spread across different rooms in my restaurant, and the speakers in some rooms keep losing their connection.As far as I understand, the newer Era models don’t support the Sonos mesh network where you connect one speaker via Ethernet and the others connect through it, so I need a reliable Wi-Fi setup to keep everything running smoothly.Can anyone recommend a good router or Wi-Fi system for this kind of setup?Has anyone used multiple Sonos speakers in a restaurant or a similar space? I’d love to hear about your experience and what has worked well for you.Thanks in advance!

Hello all, I hope someone can help me.I noticed the other day that a few albums in my library had suddenly split into multiple albums. At first I thought there may have been an update that had changed the way certain albums were tagged. I did some rudimentary checks on the album tags (I use Tag & Rename) but couldn't see any issues. However on further examination I noticed that the multiple of the albums had the same track in them see images below.Multiple of one album.Only one track (The same track) showing in both albumsYou can see that a look into the folder for this album shows 11 tracks. View into the folder for albumDoing a re-scan of the library does not fix the issue. But I have found that by adding a new album to my library fixes the issue after a re-scan. However I have noticed that adding a new album can correct one problem but then suddenly another suddenly is inflicted with the same issue.So I am very confused as why adding one album can suddenly cause this issue with

Evening all.Fortunate enough to install a new LG W6 Wallpaper TV and shortly be going the full Sonos Home theater solution ….. Arc Ultra / ERA 300’s & two Sub 4’s.But a question please before mkaing the wrong moves.I have quite a full SACD’s and indeed Audio DVD’s not to mention a mountain of DVD’s of varying qualities and a handful of Blurays and interested to get a single BR machine that can play the lot, upscale the lot and play well with and through the Sonos set up.But I’m unsure a. if that’s possible or b. what the limitations are.Just keen to understand what I can expect should I go with a solution such as the Magnetar UDP900 Mk2 …. or indeed if there’s another option that can be a ‘do-all’ machine at a lower price.These are the details of the BR unit in question ….https://magnetar-audio.com/elementor-4526/Just noticed in posting the link that it seems Roon ready …. but no mention of Sonos.Many thanks in advance