Skip to main content
Trending Lyricist I
Nov 4, 2026 6:16 PM UTC

SiriusXM - all stations dropping out and skipping.

Ok, issue started recently, all other streaming services work perfect. Have been talking with Sonos Help with no resolve yet. I know others have experienced this, any resolve? 

Wifi connection is solid, no interference.

Modem reset, all speakers unplugged/plugged back in, several speakers are within 3 ft of router. Using erro with 4 nodes, which works perfectly in house with no issues other then SiriusXM.

Deleted app, reinstalled. Signed out of SiriusXM, deleted app, reinstalled signed in and linked with Sonos app. No one else has my Sirius account and it’s only used on Sonos.

Issue happens with a single speaker or in a group. If i airplay to a speaker from the Sirius app it works fine. (i do not want to airplay from iphone as solution)

Sonos has checked my modem settings, made a few changes but issue still persists. 

 

I primary use SiriusXM as my main source of listing, using many stations all day long. I hope there is a resolve because it’s not fun to listen with constant cutouts and skipping. Whew - Thanks in advance!

 

19 replies

Airgetlam
Nov 4, 2026 6:26 PM UTC

If all other ‘sources’ are working fine, the issue isn’t with Sonos, but SiriusXM. One question for you. Were the Sonos devices powered off when you rebooted the router? Hard to tell one way or the other from your post. 

Just as a note, Sonos uses a different server / port than the SiriusXM’s other apps, so it’s feasible that it isn’t happening on other devices, but just your Sonos.

Unfortunately, I’m not a subscriber, so I can’t test this to confirm one way or the other. 

Translate
Bruce
Pinot007Author
Trending Lyricist I
Nov 4, 2026 7:05 PM UTC

Yes, sonos devices were powered off. We’ve gone through all the basic list of items to do with all hardware. It’s just with Sonos and using SiriusXM. Must have been some update or change on one of the platforms as it just started a few weeks ago.. before that i could stream a siriusxm station all day with no issues. 

Translate
Airgetlam
Nov 4, 2026 7:22 PM UTC

The only other thing I can think of is the density of the stream being presented is causing issues for the WiFi connection. The only test I can suggest to test that is a wired (test) connection of the speaker to the router. If it’s successful, then a review of the wifi interference FAQ might be beneficial.

But if that isn’t successful, I’m at a loss, and you’re likely in better hands talking to Support, who has access to data that you and I don’t. 

Translate
Bruce
Pinot007Author
Trending Lyricist I
Nov 4, 2026 8:45 PM UTC

Yup, I have tested a single speaker plugged (wired) to modem via ethernet cable and played a few siriusxm stations to it - it still seems to react the same way.  

Translate
Airgetlam
Nov 4, 2026 8:59 PM UTC

Smart thinking. But it suggests the problem is ‘upstream’ from the Sonos, so either your router is having trouble maintaining a connection to the SiriusXM port, or there’s something else going on that’s causing the issue. Sonos uses the same ‘plater’ software/firmware for all streams, so the evidence that your other sources are working certainly suggest no issue with either the player, or a standard density connection between your Sonos devices and your router….and given you’ve already wired one device, it pretty much eliminates any potential ‘density’ issues with the stream, at least locally. 
 

A couple further questions, although responding to me might be a complete waste of your time, since I’m no longer suggesting fixes, just random questions: are your Sonos devices S1 or S2? Are they up to date with yesterday’s latest software and firmware updates? Have you communicated with SiriusXM to check that the issue isn’t on their side, since it is only their streams that are showing this stuttering behavior?

Translate
Bruce
AjTrek1
Nov 5, 2026 12:23 AM UTC

The link below shows SiriusXM operational with Sonos.
https://status.sonos.com/?utm_source=embed

Are you by chance sending multiple streams to different Sonos speakers at the same time? By multiple streams I mean different stations simultaneously. If so that could be a SiriusXM account issue.

Translate
Together Everyone Achieves More = T.E.A.M.
Stanley_4
Grand Maestro
Nov 5, 2026 4:22 AM UTC

Don't use it but can't you send the same named stream to individual Sonos giving you multiple, not necessarily synchronized,  streams instead of  one stream Grouped?

Translate
Airgetlam
Nov 5, 2026 2:04 AM UTC

Huh. I hadn’t considered the possibility of multiple streams to multiple rooms as an option. I’m biased towards a single stream coming in to my router, and then grouping rooms in Sonos software, so the ‘stress’ is inside my network, and not multiple incoming streams.

It’ll be interesting to see the answer. I should stop making assumptions;)

Translate
Bruce
Pinot007Author
Trending Lyricist I
Nov 5, 2026 3:55 PM UTC

I usually always stream same station to all speakers. The times i have set outdoor speakers to a different stream then indoor, Sirius had no issues with cutting out or skipping. As i mentioned, this just suddenly started a few weeks ago. Turned on a sirius station this am and it’s cutting out 8-10 times in a song. when it cuts out it’s for 3-10 seconds at a time. Grrrrrrr...

Translate
AjTrek1
Nov 5, 2026 5:07 PM UTC

You already performed the below however per your post not in the specific order which is important.

Unplug all Sonos

Check router admin for updates

Reboot your router and let it come back

Note: Rebooting your main Eero should be enough to send whatever changes are needed for the satellites

Reboot your device and connect to WiFi

Check the Sonos app for updates 

Plug in you Sonos and let them come back (wait 5 minutes after plugging in the last component)

Test your SiriusXM streaming 

Translate
Together Everyone Achieves More = T.E.A.M.
Pinot007Author
Trending Lyricist I
Nov 5, 2026 5:46 PM UTC

I am pretty sure that’s the order i followed.. but, perhaps i missed a step.. I will try again in that order and give it a go.. I also just changed my password for my Sirius streaming and re-linked it to app in the Sonos app.. just trying any possible idea. SiriusXM is calling tomorrow to see if they can assist as well.. 

Translate
Pinot007Author
Trending Lyricist I
Nov 10, 2026 4:30 PM UTC

Update - as a test, i switched my internet to a different service, our starlink we have for a backup service. I plugged our eero into the starlink modem to keep the same wifi name and not having to move all the speakers over and have been streaming SiriusXM for the last day without any issues. I guess that would point the issue with our other service privider, which is CenturyLink and not Sonos or SiriusXM. 

Translate
Stanley_4
Grand Maestro
Nov 10, 2026 4:41 PM UTC

Does Century Link still use the 6rd version of IPv6? That has given me so many problems I disabled it. Mostly the 6rd remote server/gateway being congested and dropping packets or even the connection.

Really old tech: https://en.wikipedia.org/wiki/IPv6_rapid_deployment

Switching off IP v6 isn't usually a problem, there are few v6 only systems so IP v4 avoids the clogged gateway issues.

Translate
Pinot007Author
Trending Lyricist I
Nov 10, 2026 8:33 PM UTC

Thanks for the message.. I recently, about 6 months ago, updated modem to a C4000BG since we have a double bonded line (DSL) and turned off all wifi broadcasting since the eero system was handling everything perfectly wired into Centurylink modem. I didn’t have any issues with this until the last weeks with SiriusXM. With help from Sonos they also suggested i try toggling IPv6 on erro, but it did not help. The C4000 is up to date on firmware as well as all my devices. I do hope to switch back to CenturyLink as the Starlink is really just our backup. 

Translate
AjTrek1
Nov 10, 2026 7:22 PM UTC

Glad you got your issue resolved. That means that CenturyLink pushed out a firmware update or made some other changes upstream that affected SiriusXM streaming. Why only SiriusXM was affected is still a mystery. One last question was the CenturyLink DSL or Fiber? DSL is less reliable and a slight change can make a difference for in how packets are sent/received relative to SiriusXM.

Translate
Together Everyone Achieves More = T.E.A.M.
Pinot007Author
Trending Lyricist I
Nov 10, 2026 8:39 PM UTC

Well, sort of,  it means i can listen to SiriusXM stations but I’d like to switch back and have on the CenturyLink, it’s DSL and a bonded line. We live on a private road so it’s currently the only service and we have the fastest speed. Winter storms knock out power/internet that’s why we have the Starlink as backup. I forgot who requested a packets test (Sonos or Sirius) but it’s continuously came back 0.0% of a loss. It is odd it’s only with Sirius. I even tested it by downloading the Alexa app and linking to Sonos/Sirius as someone said it’s a slightly different path to voice command an Era 100 to play Sirius. that also didn’t work.. 

Translate
AjTrek1
Nov 10, 2026 9:13 PM UTC

There may have been (or are) Jitter and Latency issues present with the CenturyLink that had an adverse effect with Sirius. Even though there was zero packet loss 🤔

Translate
Together Everyone Achieves More = T.E.A.M.