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AET72
Contributor I
Nov 10, 2026 12:46 PM UTC
Question

sonos move battery

The white light is on my Move both on and off the charger but I keep getting a Battery Depleted message on the app and the Move won’t connect to my WiFi. Any ideas other than a reset which I’ve tried multiple times? Also tried connecting both on and off the charger. Thanks. 

3 replies

MoPac
MoPac
Headliner III
Nov 10, 2026 12:57 PM UTC

How old is the Move?

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controlav
controlav
Lead Maestro
Nov 10, 2026 1:02 PM UTC

Use a higher current USB-C charger directly: my Move was off the charger for a very long time and the wireless charger was unable to bring it back, but a direct cable charge did.

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    bibleblessings
    Lyricist III
    Nov 10, 2026 1:37 PM UTC

    On an older Move, that white light plus a permanent Battery Depleted message usually means the battery itself has worn out. The Move battery is made to be swapped by the owner, and Sonos sells a replacement battery kit for it, so that is the part I would try next if the direct cable charge does not bring it back.

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