Sonos system won't connect to my router.

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I’ve had my Sonos sound system (5 speakers) for many, many years - 4 x play 1’s, 1 x Play 5 & 1 x Playbar. All are connected through an old Sonos bridge purchased many years ago. I always power the units off when we go away & have never had a problem previously but this time when powering up all the speakers again, I just get the App message “ Unable to connect to Sonos”. I have re-booted the router several times but no success, what’s gone wrong & how do fix this & get everything back on-line?

Wi-Fi

Smilja

@Karis, The Sonos Bridge may be defective, please disconnect it. You can wire one of your other Sonos products instead (surround speakers are not suitable for this!), or you can connect the system to your router's Wi-Fi.

Remove a Bridge from your Sonos S1 system | Sonos

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

DomB

Collaborator I

Try to take all Sonos components off the power (about 5min) in the meantime restart the router. When it's back online, try your Sonos components little by little, if not already on this way. Do you only have one router or also APs?

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K

KarisAuthor

Contributor I

Is it likely the old Sonos Bridge has become defective, it’s always worked faultlessly, so how can I tell? I understand that a Sonos Bridge has not been required for some years but I’ve stuck with it, looking at the link am I correct in saying it’s still possible to connect older Sonos speakers directly to the router via wi-fi? I only have 1 EE router.

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Smilja

Only Support can tell for sure. But the Bridge is 20 years old, meaning it doesn't have any advantage over the router's Wi-Fi anymore.

[...] looking at the link am I correct in saying it’s still possible to connect older Sonos speakers directly to the router via wi-fi?

Yes. Provide the system with the router's SSID and password. Once the process is complete, you can disconnect the Bridge from the router. Let us know if you run into any issues.

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

Airgetlam

It’s hard to ‘tell’, the symptom is your system no longer connects to it, or exhibits difficult to trace network connections. As suggested by @Smilja , you’re better off connecting your Sonos devices to your WiFi. All Sonos devices, assuming they’ve been updated in the last 19 years or more, will do so, they no longer ‘need’ the BRIDGE to connect. Whether they’re S1 or S2 systems. See the information in the wired and wireless modes FAQ, and other related FAQs

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Bruce

buzz

Grand Maestro

At this point assume that the ancient BRIDGE has a (potentially intermittent) hardware issue, often the power supply. 3rd party replacement power supplies are available, but it’s usually not worth the bother. Eliminating BRIDGE, as described above, is a better long-term solution. A SONOS BOOST can directly replace BRIDGE, but BOOST is also an obsolete product and not worth the bother.

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