Fix & Optimize

My Sonos Move has gone to sleep mode and can't get it on. I'm in a different location with a different network. How do I factory reset from my Android? 

Is it possible to have more than one system owner for all sonos devices in the house? If so how do I do this?

Ik heb een Marantz model CR611 die ik graag zou willen koppelen aan mijn Sonos one speakers Iemand een idee welke mogelijkheden er zijn?

I have a Sonos Beam gen2 and a Move Gen 1. I’d like to use them wireless with a Pioneer DJ PLX500 turntable ( RCA output ). At the moment Beam gen 2 is connected via optical cable to a LG Tv set. Thanks for your help

I use Pocket Casts as a mobile app and on Sonos. On the App I get UK relevant Ads, but on SONOS I get US relevant (UK irrelevant) Ads. Is there any way to switch that? Can't really be doing it for the advertisers!

Hi all,Hoping someone can help. I have the sonos arc ultra, roam 2 and three of the era 300 speakers. They all set up fine, connected to wifi etc, and Alexa works fine. However, if I try to add sonos voice assist I get an error message saying that there is “still a problem adding Sonos Voice Control.” This occurs on all devices. They are all showing up as connected to the WiFi. I’d prefer to use the sonos voice control over using Alexa for privacy reasons, and it’s really frustrating me! The app was only downloaded yesterday and is definitely OS S2. I’ve tried rebooting everything, mics are on, Alexa works perfectly. Not sure where to go from here.Thanks!Charly

I just bought 2 Sonos 100 era speakers I want to use with a vintage Realistic amplifier, which is already hooked up to a vintage turntable-all working fine. I understand I need the Sonos inline adapter BUT I can’t figure out what RCA cord I need and where to plug it into the receiver. I’m seeing cords like a splitter with four male RCA plugs and a single 3.5mm jack that I thought might work. But then reading a few posts talking about using ‘Tape out’ port? Now, I’m just confused. Bottom line is to achieve stereo sound. Ive included pics of the manual. Any help would be appreciated! 

I would VERY much like to be able to play my Arc and Ace headphones (I haven’t bout the Ace’s yet) at the same time. My wife and I have different listening volume expectations. I dare say the I would not be alone in finding such a feature more than useful, particularly if it could be switched.

Ever since you enjoyed prematurely releasing your piece of crap app in may. I ve had speakers dropping off, cant separate speakers from tv, connection issues. Speakers disappearing from system cant find system on and on and on. The foreign techs are hard to understand. I get got a major investment in this garbage.16 total speakers. Have made dozens off call to your help line . They know your products suck and they may fix an issue but it always comes vack . Wish i could start over with something else. Too late i m stuck. You shouldn’t have released the app till it was ready. Will never buy another product from sonos

Please help.  It’s driving me nuts and I have to unplug the unit every day to get it to stop.  The popping is rhythmic and non stop while the unit is off.  The firmware is up to date.  

I’m trying to play music from my friends phone. but I can’t seems to connect his phone via Bluetooth .i just got the Sonos beam 2 could it be that Beam cannot support Bluetooth devices ?  What recommendation can I get do I can use Bluetooth connection 

My tuner keeps cutting out on my favorite station MSNBC, why? Because it is trash, full of ads and poorly updated.Do you have the same problem(s)?PS I live in Brazil and have excellent internet service.

I’ve tried everything!  Incredibly frustrating!  I have an early gen Sub that gets through initial WiFi setup and connection to Amp - only to drop it within an hour.  Have tried adding local WiFi network in addition to Sonos dedicated network. Have tried Ethernet connection to set-up, then return to WiFi only - only to have Sub drop its connection yet again. This product is crap compared to all of my other Sonos products that have functioned flawlessly.  Yet it is one of the most expensive I’ve purchased.  Any suggestions would be appreciated. 

What does it mean “ connection has timed out” ? Why and what does this mean?

I have an a playbar connected to a (Sony TV) that also has an Apple TV box. There are also 2 connect amp’s and a roam in the house.  Just recieved a HomePod as a gift. Is it possible & if so how can I connect the HomePod to the Sonos system?  Thanks for any answers especially those that are not super technical.

Music cuts out for 5-10 seconds then resumes. Not a wifi problem. My speeds are excellent. Any suggestions?

Trying to switch from tv to music on my system 

I recall I used to be able to play my local (NAS server) music files when the internet was down.However, lately, I’ve discovered that I can’t even get the app to load win order to select my local NAS server.  As my internet service has become less reliable, this has become more important.(I did not see this exact issue brought up on this forum… which seems odd)Not sure what I’m doing wrong.  I have no issues playing my NAS files when there is internet connectivity.

I just got my sonos out of storage and went to set them up and the app asked me to update no it doesn't know I have a sound bar sub and speakers ???? Now have nothing working ??

I have the Symfonisk gen 1 and have just bought a Beam gen 2. Would it be possible to buy a Simfonisk gen 2 and pair with my gen 1 as rear surrounds? Or would I have to find an old gen 1 second hand to pair?  Thanks for your help. 

I cannot seem to connect my Sonos port to my existing system.  It is connected and set up - and my turntable is playing music that the app is picking up via the line-in.  But when I go to connect the port to another product in the system as an output, I get an error “unable to connect to system.  Try again later.”  All other products can group and are working normally, only the port is acting this way.  

I recently bought the Sonos Arc Ultra and an Apple TV 4K. I believe my setup is correct, but I can't select Atmos on the Apple TV 4K—only Stereo, Dolby 5.1, or Off.Here’s my setup: Sonos Devices: Arc Ultra Sub 4 2x Era 300s TV: Samsung QN82Q6FNA Apple TV 4K: Gen 3 Connections:I’m using the Sonos-provided HDMI cable from the Arc Ultra to the Samsung TV’s ARC (Audio Return Channel) port. The Apple TV 4K is connected to a regular HDMI port on the TV.I also tried connecting the Apple TV to the Arc Ultra via Bluetooth, but it’s inconvenient because I have to manually switch the audio to Bluetooth every time I turn it on.Does anyone know how to enable Atmos on the Apple TV 4K with this setup?

Hello.  Apologies if this has been asked already (I did look but couldn’t immediately see if this was already asked)…..I would be grateful if someone (ideally Sonos themselves) can detail whether or not the Ace will ever be given an audio swap feature with non soundbar speakers?I have a pair of One’s on my desk and I would love to be able to, at times, send the audio to my headphones in a seamless way.  A couple of use cases for this;Transferring audio from speakers to headphones when it gets late and the wife/kids go to bed.  I have an open ‘office’ area, so cannot listen to speaker music later in the evening without disturbing others Transferring audio from the speakers to the headphones when I want to do a burst of focus work and prefer the audio more ‘direct’ - rather than just blasting music from the speakersThe point is for the transition to be seamless - i.e. just re-direct an existing playlist / radio station / song from one audio output to another.Currently if I do this, I nee

Buenas tardes. estoy interesado en comprar el producto Sonos Ray sin embargo no sé si puedo conectarlo a mi televisor entonces me gustaría saber si ambos productos son compatibles.el producto en cuestion es el siguiente:LG 27GP95RP-B - Monitor Gaming UltraGear, 27 Pulgadas, IPS: 3840x2160, 16:9, 1ms, 144Hz, DCI-P3>98%, HDR10, HDMI 2.1 x2, DPx1, USB-Ax3, NVIDIA G-Sync, AMD FreeSync PremiumPro, NegroMuchas gracias Moderator Edit - Translation by Google:Good afternoon.I am interested in purchasing the Sonos Ray product, however I do not know if I can connect it to my television, so I would like to know if both products are compatible.The product in question is the following:LG 27GP95RP-B - UltraGear Gaming Monitor, 27 Inch, IPS: 3840x2160, 16:9, 1ms, 144Hz, DCI-P3>98%, HDR10, HDMI 2.1 x2, DPx1, USB-Ax3, NVIDIA G-Sync, AMD FreeSync PremiumPro, BlackThank you so much

What do you all think about the Amp powering Yamaha NS-F150 speakers ? They are 88 sen and 6ohm