Fix & Optimize

I have connected a Dual turntable DT 210 (with a working build in pre-amplifyer) and a Sonos Port (Line in) but i can't get it working (no sound). What am i doing wrong?  

I’ve recently bought Era 300s for use as rear surrounds but have discovered that they won’t work with most of my 4K discs as the audio is DTS rather than Dolby Atmos.  My 4K player (Panasonic UB820) doesn’t seem to have any option to convert the audio to Dolby but my Xbox Series X does. My question is what are the best settings to choose on the Xbox to get the best results for DTS discs.  Do I select Dolby Atmos or 5.1 uncompressed or Dolby digital?  As an aside, am I correct in saying that the UB820 can’t convert audio? Any help appreciated, thanks.

Mijn systeem bestaat uit de arc, sub en de amp met 2 plafondspeakers.  als ik mijn tv aansteek, kan ik automatisch via de arc geluid horen. Dan kan ik in de app de amp met de speakers aanduiden. Na enkele seconden komt er daar ook geluid uit. Maar soms valt het geluid uit van de 2 speakers, en komt dan plots terug. De arc heeft dit probleem niet. Wifi is sterke verbinding op de app dus dit kan het probleem niet zijn.  iemand info hierover ?  Moderator Edit - Translation by Google:My system consists of the arc, sub and the amp with 2 ceiling speakers.  When I turn on my TV, I can automatically hear sound through the arc. Then I can indicate the amp with the speakers in the app. After a few seconds, sound comes out there too. But sometimes the sound from the 2 speakers cuts out and then suddenly comes back. The arc does not have this problem. Wifi is a strong connection on the app so this cannot be the problem.  anyone have info about this?

With the new update I am having trouble using the shuffle icon shuffling my playlist. also when will the artist list and song list get the sidebar with the alphabet to help in selecting songs and or artists thanks D

Hi,I’ve got a Sonos setup (several devices) and have connected my paid Spotify subscription but it still thinks it’s the free plan so it plays adverts and doesn’t allow me to skip etc.What’s curious is that if I look at the recently played songs and playlists in the Sonos app, I see those I’ve listened to on my phone just using the Spotify app - so it’s got to be linked correctly.As this only happens on Sonos, I’m starting the conversation here.Cheers

Sonos Build 80.14.06-release-20241206.affe3deSteps to replicate:Create new alarm. (Alarms → Add alarm) Click “Music”. Search for album (why isn’t this a list?). Select album. Save alarm.The save does not error, however the alarm will default back to Sonos Chime. The failure seems intermittent, which makes it worse. I am selecting albums hosted on SMB. The album remains playable even when the alarm loses it.Terrible experience when I use this alarm to play white noise at night.

I have an old first gen Sonos system.  Play 1,3 and 5.  I still use the Sonos S1 app.  I also use a Sonos Connect to listen to Sonos on my home stereo system through a pioneer amplifier and Bose speakers.  This all works well. I want to listen to my turntable and cds on the rest of my Sonos system, not just on my stereo system and Bose speakers. I know I could plug the turntable or cd player directly into the Sonos Connect to the analog Input, but there are 2 problems with this.  First, there is only room to plug one of them in, and second this would mean they were not plugged into my stereo system.  So, my question is, how/can I have these components on my stereo system through my receiver and also be able to have them extend through my Sonos.  Any help greatly appreciated.   

Hello, I have followed the troubleshooting notes from Sonos, and my new TV remote is not being detected by Sonos Ray. Help please!TCL Google TV 2023 + new Sonos Ray.

I am getting this error when I try to play. I am constantly plagued by “Sonos-issues” and reading the various forums, I understand that is what is to expect from Sonos.  This is a new one and all troubleshooting is in vain. Is it already bricked?  

Hi everyone, I have recently upgraded my system with Sonos Arc Ultra and two ERA 300. In order to connect to my projector BENQ 2700 i (no eARC but 2 HDMI ports that supports audio return) I also got a HD Fury Arcana 2 8.1 . In my initial set up I get sound from the Arc Ultra and ERAs when streaming music. I however can not get sound through the Arcana  when connected to the projector (or TV).  When I first initiated setting up the ARC to projector (TV) it refused as it could not connect to CEC.  Sonos support was unhelpful and informed me that Sonos is primarily developed for TVs and they were unable to help.  I therefore bought a small Phillips TV (24PHS6808/12) with CEC which I plan to return after successful setup with my BenQ projector. The ARC then concluded TV set up and confirmed that ArC Ultra was connected to to the TV. I hoped that this golden handshake would solve my problems. I did however  not get any sound from the ARC even though I checked TV settings and have activated

Bonjour à tous,Je souhaite passer mes enceintes Era 300 en configuration surround et j'aurais besoin de vos conseils. Mes oreilles se trouvent à environ 40 cm du mur arrière et sur le côté. Est-ce que cette distance est trop proche des haut-parleurs ?De plus, pensez-vous qu'il est préférable d'opter pour des pattes de fixation fixes ou pivotantes ?Merci d'avance pour votre aide ! Moderator Edit - Translation by Google:Hello everyone,I would like to switch my Era 300 speakers to a surround configuration and I would like your advice. My ears are about 40 cm from the back wall and to the side. Is this distance too close to the speakers?Also, do you think it is better to go for fixed or swivel mounting brackets?Thank you in advance for your help!

I can only play one song through my Apple Music library, which has over 3000 songs. I can shuffle music and it will show in Sonos queue If it’s in a playlist.  How can I play my entire Apple Music library where it will play more than one song and show up in Sonos’s queue. 

My LG  2024 Tv and Sonos Beam two sl1 and mini sub have worked perfectly until today. the sound settings on The TV have completely changed to a long bar for adjustment, also The speakers lack surround sound,the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

Hi there,I recently replaced my old play 5s with newer speakers that I added to the new Sonos app. I still have two speakers (play 3 and play 1) and a boost in the S1 app. I wanted to transfer them but somehow I cannot get it to work. S1 asks me to update and when I do that it opens the new Sonos app. But when I then update there it says the system is up to date and the three devices do not show in the new app. Not sure what to do? Has anyone had this problem and could fix it? Would be grateful for any advice or help. Let me know if further info is required.Thanks so much in advance.All the best, Tim

Dear all,my Sonos configuration consists ofSonos Arc Ultra Sonos Sub 3rdIt performed the latest update on 2025-01-12 and Bluetooth playback stopped working. It does not play any sound from Windows ThinkPad laptop neither from Android smartphone. The device seems to be connected properly, even volume indicator indicates sound is playing. However there is not any sound at all.Any suggestins or hints how to resolve it, please?

My sonos move 2 will not connect to my apartment building wifi, and when i try to connect it via bluetooth by pressing the bluetooth button on the back it wont go into pairing mode, i made sure everything was up to date and charged, i just purchased the speaker a few days ago and still havent been able to enjoy it, is there any fixes?

Hi - I know this has been asked and answered in many different ways and forums, I have tried many of those solutions but still have instances where speakers drop in/out. I have not been able to pinpoint any specific event that may drive this.My wifi is strong, I have a mesh network, a few of the speakers connect to the 5Hz but most to the 2.4Hz network. When things get really, really bad I unplug all speakers (16) and reboot my router and mesh, then plug them all back in. This seems to work with some lags.The issue has been persistent since the new app, I have changed my router (from stock xfinity to a Synology Mesh) and seen no difference. My Arc was hard wired, so SonosNet which I have since taken on wifi and away from SonosNet, there is some perceived stability after this (maybe?).I have been thinking of creating a separate Sonos only 2.4Hz network for all the speakers to test, does this make sense? It will be a bit annoying since my mobile will have to use the 2.4Hz or I will have

I’m experiencing consistent issues with my Sonos system, where I receive the error message: “Network connection speed insufficient to maintain playback buffer”. This problem occurs specifically when I play FLAC files from my NAS drive.Steps Taken to Troubleshoot:Changed Sonos Channel: I’ve changed the Sonos system’s channel to Channel 11, as it is the least congested in my area based on a Wi-Fi analysis. Checked Network Setup: My Wi-Fi is stable, and my network operates on a 5 GHz band for general devices, with the 2.4 GHz band reserved for Sonos and other compatible devices. Optimized Network Configuration: I’ve ensured minimal interference by separating the 2.4 GHz and 5 GHz SSIDs and placing Sonos speakers closer to the router.Despite these efforts, the issue persists only when playing FLAC files from my NAS drive. Other streaming services or audio formats seem to function without significant problems. Here are my diagnostics Associated Product: 192.168.1.118------------------------

Hi,  I have a Sonos arc and am planning to get two era 100’s as surround. I understand  that the era 100’s do not have Dolby atmos however Will I still get Dolby atmos from the arc. Thanks

 Player 3 and bridge cant connect to Sonos App. It said that dont support or can not recevied more updates.That means i have to threw away my perfectly sounding speakers player 3 , and only use my Era 100?Anything that i can do to put it back on use?

I am upgrading from Beam 2.  To.  Arc ultra. Question Do I have  to setup again my mini sub and 2 100 rear speakers to Arc? Thank you…

Hello,This was raised several month ago with no answer ():Our Sonos One SL now shows up in the system when wired to the eero router, but disappears when ethernet is unplugged. When visible, the speaker shows wifi activated (in the app).Are there steps to take before unplugging the speaker, to make sure it will still work over wifi?FWIW it used to work (with usual Sonos hickups) for years over wifi, then stopped.

I purchaced an ARC Ultra and 2 x ERA 300’s on Boxing day, set up was easy all worked great until the Sonos App needed to update. Since doing this it seems I’ve lost the volume slider on one out of the three each time I open it.I’ve also lost functionality through the app, where more often than not I have go to the speaker to turn on , off or control volume.Seems as though the app is relatively useless now, because these are all the functions I want to remotely control.Reading through the community comments this seems to have been going on for over 7 months with SONOS help saying they will release bug fixes shortly.When is shortly please ?Anyone resolved this issue ? I have tried all the suggestions, resets, reboot, uninstalls etc

Hey guys.Today my Sonos Port underwent an update. And after that it didn't connect anymore, even my account seems to have disappeared.I've tried every possibility listed in the Sonos help file and nothing works.Any other suggestions? 

After searching threads on this site, I am STILL unable to successfully play radio output from my Yamaha receiver, (RX-V373) via a Sonos Connect (S15, Gen 2 mfg 05/2019), to play through my Play:1 and/or Roam SL speakers.Once I get this working, I’ll hook up my turntable (unamplified) and CD player to it.Here’s a photo of the back of my receiver. I have tried RCA cables connected to the Audio Out jacks (lower right hand corner of the photo)In each case, I’ve connected them to the Analog Audio “In” jacks on the Sonos Connect. My Overall System has 3 components:Living Room: Play1Living Room: Connect (Model S15, manufactured 05/2019)Living Room: Roam SLConnect menu shows the Line-in is connected.The Line-Out only has a choice for Line-Out Level (I chose “variable”). I’m clearly missing something crucial!Thanks!