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Answered

Surrounds not working after watching red button content

  • January 11, 2025
  • 1 reply
  • 32 views
I

My LG  2024 Tv and Sonos Beam two sl1 and mini sub have worked perfectly until today. the sound settings on The TV have completely changed to a long bar for adjustment, also The speakers lack surround sound,

the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

Best answer by Corry P

Hi ​@IanEA 

Welcome to the Sonos Community!

Please note that you were a bit off-topic, so I have moved your post to a new thread.

the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

That should not have made a difference, no.

I recommend you reboot all your devices by unplugging them from power - the Beam, the surrounds, the TV, and the source (if it was not the TV). It’s possible that rebooting one device will wok, but as we don’t know which one, I recommend just doing the lot. Please keep the TV unplugged for at least a minute.

I am not sure what you mean by this:

the sound settings on The TV have completely changed to a long bar for adjustment

Could you please elaborate, or even post a picture? Thanks.

I hope this helps.

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • January 13, 2025

Hi ​@IanEA 

Welcome to the Sonos Community!

Please note that you were a bit off-topic, so I have moved your post to a new thread.

the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

That should not have made a difference, no.

I recommend you reboot all your devices by unplugging them from power - the Beam, the surrounds, the TV, and the source (if it was not the TV). It’s possible that rebooting one device will wok, but as we don’t know which one, I recommend just doing the lot. Please keep the TV unplugged for at least a minute.

I am not sure what you mean by this:

the sound settings on The TV have completely changed to a long bar for adjustment

Could you please elaborate, or even post a picture? Thanks.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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