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IanEA
Contributor I
January 11, 2025
Answered

Surrounds not working after watching red button content

My LG  2024 Tv and Sonos Beam two sl1 and mini sub have worked perfectly until today. the sound settings on The TV have completely changed to a long bar for adjustment, also The speakers lack surround sound,

the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

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Corry P
Corry PAnswer
Sonos Staff
January 13, 2025

Hi ​@IanEA 

Welcome to the Sonos Community!

Please note that you were a bit off-topic, so I have moved your post to a new thread.

the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

That should not have made a difference, no.

I recommend you reboot all your devices by unplugging them from power - the Beam, the surrounds, the TV, and the source (if it was not the TV). It’s possible that rebooting one device will wok, but as we don’t know which one, I recommend just doing the lot. Please keep the TV unplugged for at least a minute.

I am not sure what you mean by this:

the sound settings on The TV have completely changed to a long bar for adjustment

Could you please elaborate, or even post a picture? Thanks.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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1 reply

Corry P
Corry PAnswer
Sonos Staff
January 13, 2025

Hi ​@IanEA 

Welcome to the Sonos Community!

Please note that you were a bit off-topic, so I have moved your post to a new thread.

the only thing difference is we watched football on the red button setting, could that have caused a complete  change ? Completely baffled!

That should not have made a difference, no.

I recommend you reboot all your devices by unplugging them from power - the Beam, the surrounds, the TV, and the source (if it was not the TV). It’s possible that rebooting one device will wok, but as we don’t know which one, I recommend just doing the lot. Please keep the TV unplugged for at least a minute.

I am not sure what you mean by this:

the sound settings on The TV have completely changed to a long bar for adjustment

Could you please elaborate, or even post a picture? Thanks.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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