Fix & Optimize

Is there a way to edit my current playlist? More specifically, I am trying to change the order of songs, or delete individual songs. That used to be possible on the prior App version but has disappeared in the new one. 

Does anyone know how I can get rid of previous playlists. My daughter had family Spotify of which I was part but we have now moved over to Apple Music (Spotify account has been deleted). Unfortunately, I didn’t remove my playlists. They are now greyed out and I don’t know how to get rid of them. Can anyone help.   

Is anyone els still not able to set an alarm of any kind on the app? It lets you set it up then your check back and it’s gone….yes everything is up to date. It’s been MONTHS since the alarms disappeared they are bound to have a fix 

J’ai un Beam et 2 enceintes One. J’arrivais à les mettre en mode home cinéma. Et d’un coup d’un seul ça ne fonctionne plus. Quand je tente d’activer le home cinéma la barre de son met le volume à 0 et je n’ai rien qui sort des 2 enceintes one. Du coup je dois remonter le son de la beam. 

Hi how I can connect my Sonos bridge…. Don’t work, I was trying nearly 3 hours… I reset this account and this little box still doesn’t work 

hi my playbar started those pitching noises on stand by then it worse when in use not louder but annoyingly can hear it everytime is on  looking on advises it is common in those models but could not find a solution ]]thxPeter 

I have 2 play 5 gen 1 speakers which I’ve had for 10 years. They occasionally would stop playing music but in the last year have become really bad with one of them frequently stopping playing all together. Any advice on how to improve this? Our internet is fine and they are close to the router. Is a factory reset and reset of system worth a try. I don’t really want to replace them 

Hi guys,recently bought an Era 100 + Project T1 turntable to listen to my vinyls. The Era 100 works brillantly with the T1 but I do not seem to get behind how I can connect my other SONOS speakers (Play:1 and Beam) to it. I fear I am missing something essential here …Thank you for any help in advance. Felix

some of my speakers are showing that they are connected via the app and that there should be sound but I need to manually power the speak before sound can be heard

I connect all my items (amp, Move2 and Era 100), but the dissappear from the app. I can still play spotify through spotify, bit in Sonos app there is cero… This is my first experience with Sonos and I am not impressed..

I have a Sonos System with a oneSL and an Amp. Controlled via Android and my laptop with MACOS. Now I just upgraded tot MACOS 15.1 and Sonos can not find my system anymore.Firewall is On, but Sonos App and SonosLibraryServer are both allowed incoming connections as said in the instructions.Setting the Firewall off, does not solve the problem.Off course the system is there, my androids are still working.Please advise.

When I log into the Sonos Web App, it has 8 of my speakers in one system and the 1 amp on its own system. My system at home all have static/assigned IPs, all on Wifi 2.4ghz, no ethernet.Ironically, the single amp on its own system (Web App only) is continuously causing all kinds of problems (disappearing/appearing on iOS app, Windows app, volume delayed or doesn’t adjust at all, editing alarms, etc.). I have a feeling communication with the Web App is causing my problems since it does not align with the iOS app or Windows app (they list all speakers and the amp).Everything works flawlessly (beautifully!) using Sonophone (obviously not having to communicate back to the proprietary Sonos Web App). How do I merge the single Connect: Amp into the same system on the Web App? I’ve done the factory reset already of the Connect: Amp...still spread across 2 systems.

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

When playing Dolby Atmos Spatial Audio through a pair of Era 300’s, how are the individual Atmos channels distributed across the combination drivers in the speaker pair? I’ve tried to locate information on this topic on Reddit, YouTube, etc, but could not find any specific details. Any information that can be provided would be greatly appreciated.   

Hi Community,Would like to have the confirmation that Sonos arc ultra is compatible with TT pro ject T1 EVO BT ?Does someone have this configuration ?Many thanks for your help.RegardsFred

My Sonos is offline on all radio stations. Anybody else having connection problems?

Hello team. I’m using a Sonos Connect to connect the Sonos ecosystem to my analog speakers. My current issue is when I use the Sonos app and play Apple Music to my Sonos Connect--so the line out is through my analog speakers--every song at some point it skips slightly. Think of a record skipping on a record player. My setup for the line out is Connect > Mini Amp (Pyle) > non-powered analog speakers. I have tried going from RCA cables between the Connect and Mini Amp, as well as RCA to Digital (using a converter on Amazon). No dice, still does the same thing.My internet bandwidth is strong and I use Sonos Ones and a Beam with no issue. And again, the music doesn’t drop out, so that doesn’t have me think bandwidth. It literally slightly stutters and goes back a millisecond, like a record skipping.Any suggestions would be appreciated. This is so specific that I don’t know if anyone else has experienced, but I’m crossing my fingers!

Alright everyone, here’s the deal. I have had a couple of Sonos roams for the last couple years. Two weeks ago I purchased a Sonos arc and a Sonos roam 2. Used the HDMI Arc cable and connected it to the Tv and at first everything worked as intended in the app. I was able to have tv audio play out of both the sound bar and whichever roam speaker I had selected.  Two days ago for whatever reason the Television audio specifically will not play out of any of the roams. It will play out of the soundbar and I can control it via app but when I try to get the tv audio to play out of the roams it will not work. Music audio works completely fine via the Sonos app.  I have tried: resetting my phone uninstalling and reinstalling the app logging in and out of the app resetting the system hard resetting my phone changing the audio type out of the television to PCM / auto / pass through resetting the WiFi network reconnecting the speakers to wifichecking both television for updates as well as sonos s

How do I stop the Sonos ARC from powering on my computer and Blu-ray player when turning on the TV? The Sonos ARC is plugged in to the HDMI eARC/ARC port on my TV.

I pay for Amazon music and it is my preferred music stream service.  Why am I having connection issues with just the one service but the others play just fine.  Leads me to think it’s not a wifi issue.  It is constantly going in and out with Amazon, it is unlistenable.

I have a Arc Ultra with which I am experiencing some volume disparities.If I play Sonos radio (ABC Classic) on Arc Ultra the volume has to be up around 55% to be able to hear it at a reasonable level. With my ERA300 it would be at about 45% to get same volume If I stream music from Apple or Qobuz the volume level has to be dropped to about 35% on the Arc to be the same “reasonable level”. The worst problem is that when we turn the TV on it uses the previous volume level ie 56% and just about blasts us out of the house. Needs to be dropped to about 35% to be about right.Is this really correct behaviour for either the ARC - shouldn’t the TV kick in at a default lower volume rather than previous level. Shouldn’t ARC and ERA act similarly with same source. And why is Sonos Radio so much “lower” - I have tried various stations and they are all the similar.Very annoying behaviour.Moderator edit: Changed Plus to Ultra for clarity

Hi,I recently moved and in the move I could no longer use the preinstalled network. Here, I now have a 5g router (as fiber is being installed in a few weeks), this router is an ZTE and it supports dualband and some setups. On top of that, I also have Google Wifi that can be used.I think I’ve tried everything now, and I can’t get anything working with sonos. All other things in my IoT infra works just fine, but Sonos is… so far 3-4 hours down the drain. I’ve done a factory restore of all sonos devices. Arc, One SL (x2) and sub. I see all of these listed as “ready to be installed”.  When trying to connect to a wifi, it instantly says it could not connect. Both the built in ZTE router wifi, and google wifi (Which is frech from factory reset aswell). When trying to connect by cable, the sonos device will appear in my phone as normal, but it can’t connect to it at all. So I cannot even select for it to use a wired setup. Ie, It never plays the pin-code sound or such.On that note, my devices

Yesterday we had a broadband outage for a couple of hours, granted not the end civilisation as we know it but, we were unable to access our local music library as the App would not load.Why won’t the App load if there is no internet?Surely if our local network is up and running we should be able to play our own music?I’m pretty sure you could do this was working in the old App?Is there any plan to fix this? ThanksGeoff

Right, bit late to catch on but the app is a drag, right? I worked hard to pay for my delightful Sonos 5  some years ago but then past few months, I’ve been tearing my head out with intermittent connectivity and now volume control and I just gave up thinking it was me. Finally! I find some time to do some research and bam! I discover a sonos storm. When is my sound life going to resume to normal? I’m practically a luddite but I do like my sound. 

I have a Connect and two Play:1 using the new app and firmware. I use a Samsung Android phone as controller. Starting Spotify playback directly on one of the Play:1 (paused on the same Play:1 earlier this morning from an alarm). Works fine. I then try to group the Connect to the Play:1 playing. Seems to accept it, but nothing happens playback wise on the Connect and the app ungroups them again after some time. Repeat many times - even get "system not found" one or two times though it find it again after 5-10 seconds - but no luck in grouping. Only the Play:1 actually plays.I stop the playback on the Play:1, then switch to the Connect, group it with the Play:1, find a playlist and start it - now it works. Is this still a known issue (one of many)? Other things: Opening the app always take at least 10 seconds with "device not found" until system becomes somewhat ready, extremely annoying though I know this is fast compared to some other users. Also REALLY annoying that the widget is gone