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Contributor I
Jan 30, 2025 11:52 PM UTC
Answered

sonos off line

My Sonos is offline on all radio stations. Anybody else having connection problems?

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Airgetlam
AirgetlamAnswer
Jan 31, 2025 5:10 AM UTC

What ‘radio’ connection are you using to stream these stations? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

1 reply

Airgetlam
AirgetlamAnswer
Jan 31, 2025 5:10 AM UTC

What ‘radio’ connection are you using to stream these stations? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce