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RobbertM
Contributor II
January 26, 2025
Answered

Sonos app MacOs not working after upgrade

  • January 26, 2025
  • 12 replies
  • 3651 views

I have a Sonos System with a oneSL and an Amp. Controlled via Android and my laptop with MACOS. Now I just upgraded tot MACOS 15.1 and Sonos can not find my system anymore.

Firewall is On, but Sonos App and SonosLibraryServer are both allowed incoming connections as said in the instructions.

Setting the Firewall off, does not solve the problem.

Off course the system is there, my androids are still working.

Please advise.

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    Best answer by controlav

    MacOS has a new option that Sonos docs (and support) seem unaware of: “Local network” permission needs to be granted to the app for it to see anything on your local network.

    12 replies

    Corry P
    Corry P
    Sonos Staff
    January 27, 2025

    Hi ​@RobbertM 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with your macOS device not connecting to your Sonos system after an OS update.

    Please try uninstalling the Sonos app from your Mac and reinstalling it - this will ensure that it still has the permissions needed to operate.

    If this does not work, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    controlav
    controlavAnswer
    Lead Maestro
    January 27, 2025

    MacOS has a new option that Sonos docs (and support) seem unaware of: “Local network” permission needs to be granted to the app for it to see anything on your local network.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      ctsisson62
      Lyricist II
      January 28, 2025

      Running into this today for first time trying to connect via my MacBook app with latest upgrade to 15.2.    Was immediately faced with the firewall message and verified the system was in the list.  No luck.   Tried uninstalling and reinstalling macOS app.    Made sure firewall settings included Sonos.   Still cannot find my existing system … I have 8+ Sonos devices all showing active and connected on my eeros mesh network.  Mac is connected to same network.   “Not Connected” is continued outcome.    It was working fine prior to macOS upgrade.   Works fine on iPhone/IOS current version.    Not sure I can address what “controlav” is referring to above.

         HELP SONOS!!!

      Corry P
      Corry P
      Sonos Staff
      January 28, 2025

      Hi ​@ctsisson62 

      Welcome to the Sonos Community!

      Sorry to hear you are having issues too!

      If you don’t know how to adjust the permissions for the app, please remove it from your Mac and reinstall it - the system should prompt to to allow the needed permissions.

      A quick internet search produced the following, however:

      Only the Sonos app need be given permission

      Failing that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        ctsisson62
        Lyricist II
        January 28, 2025

        Thank you Corry P at Sonos.     That suggestion fixed the issue.     Working as expected now.   

          controlav
          controlav
          Lead Maestro
          January 30, 2025

          Thank you Corry P at Sonos.     That suggestion fixed the issue.     Working as expected now.   

          You are welcome...

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            Corry P
            Corry P
            Sonos Staff
            January 30, 2025

            Don’t worry ​@controlav, I won’t take the credit! You got Best Answer.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              RobbertMAuthor
              Contributor II
              January 30, 2025

              Thanks Corry P and all others for given advice.

              I reinstalled and it checked all my settings, but it did’nt work.

              Miraculously the following day it did work. Huh?

              But today, it does not work anymore: Huh?

              And  I check

              • File sharing is on
              • Sonos has full disk access
              • Firewall is on, but Sonos is allowed all incoming connections

              I am totally dis-satisfied with Sonos app for MacOs. 

              I have the feeling I have to be an ICT-Engineer to get it running, and that should not be so!

              Have a nice day.

               

              Corry P
              Corry P
              Sonos Staff
              January 30, 2025

              Hi ​@RobbertM 

              That sounds annoying! But, also a bit promising!

              Please try restarting the MacBook - it may make a difference. It may also help to reboot your router by switching it off for at least 30 seconds.

              Do you have multiple WiFi Access Points? If so, and any of them are WiFi Boosters or WiFi Extenders, you have just found out why they are not supported - please turn them off to see if things improve when they are not involved.

              I hope this helps.

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
                controlav
                controlav
                Lead Maestro
                January 30, 2025

                Thanks Corry P and all others for given advice.

                I reinstalled and it checked all my settings, but it did’nt work.

                Miraculously the following day it did work. Huh?

                But today, it does not work anymore: Huh?

                And  I check

                • File sharing is on
                • Sonos has full disk access
                • Firewall is on, but Sonos is allowed all incoming connections

                I am totally dis-satisfied with Sonos app for MacOs. 

                I have the feeling I have to be an ICT-Engineer to get it running, and that should not be so!

                Have a nice day.

                 

                You don’t mention the “Local network” permission, which is critical to be enabled.

                Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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