Fix & Optimize

Hi,  I had a little fun with my Arc Ultra/Sub 4/Era 300 setup + Apple TV + Hisense c2 ultra.However I have a problem that is ... annoying.When I turn on my Apple TV using the Apple remote, the sound bar starts up fine. However, I have no sound with the “earc / automatic” setting. To get sound again I either have to change my source manually, but I lose the surround sound of the Era300, or deactivate/activate the “earc” in the projector settings. For your information, I have a 10M HDMI cable between the sound bar and my video projector: https://www.amazon.fr/dp/B08TGH1HDRIt's only a few seconds each time you turn it on, but ... it's not smooth and it's bothering me a bit. Do you have any solutions?  Best regards

Hello,I understand from what I know of Spotify Connect enabled devices that it’s pulling in the stream directly from the source (Spotify) as opposed to the device that initiated the stream (my cellphone -iphone12). However, it appears it’s not behaving correctly. I figured I would check with the Sonos community before hopping over to Spotify. ObservationCell phone connected to home network via Wifi. I started playing music on my Sonos speaker(s). I reset my cellular statistics I left the house for about 1-1.5 hours for a class (phone was idle)  Came back home and spotify still playing on Sonos speakers Checked cellular statics and it says Spotify consumed about 1GB of dataSpotify SettingsDatasaver was enabled Video podcasts - Download audio only set to true Video podcasts - Stream audio only = set to true (I don’t think I am subscribed to video podcasts) Playback (Disabled due to option 1 above) Audio Quality (Disabled due to option 1 above) Question: Is there any setting on the Sonos

I have a Sonos Ray, Sub Mini and a pair of Era 100 speakers connected to my Panasonic TV all working beautifully as they should and set up as Living Room on the app. I have bought an Argon TT-3 turntable and using a new RCA cable and Sonos 3.5 / C-connection I have connected to one of the Era 100 speakers. The app did not recognise or connect showing the Line-in connection and message ‘No product found’ when searching for the turntable. Sonos support tried to help me but could only suggest deleting the Era speakers and Sub Mini from the TV setup to allow the Line In / Turntable to be recognised. This worked but I then have to reverse the whole process to go back to the TV! Surely this should be more simple and quick to do?? Shouldn’t the app see 2 outputs - TV and Turntable - I have seen videos showing the system switching to the turntable as soon as the stylus contacts the vinyl record - what am I missing or doing wrong??

I have a question about how I can navigate to the album of a currently playing song from the “Now playing” screen?I can navigate to the artist of a current song by pressing the “three dots” button, but not to the album.I would appreciate a screenshot showing me the button or an acknowledgement that this functionality is currently not present.

Hi, Recently noticed that I cant see any songs in the queue. It's definitely playing them, but I cant view them or see what's coming up or choose a different song from the queue. I use  mainly amazon music and I'm sure this has only been an issue recently. Any ideas, suggestions, recommendations would be greatly appreciated. Thanks

Hello all, this is my first post here. I have 3 SL1 separates and a sub along with a sound bar. I previously had spectrum cable internet which I wasn’t happy with. Now previously before the WiFi update, everything worked perfectly! I upgraded the optical cord to a new one, and it still doesn’t work. I am at my wits end at this point and getting ready to call in to geek squad and see if they’ll do a house call.

I noticed that If I use airplay (or the Sonos app) to play music or podcasts on my Sonos speakers, then the next time I turn on the TV the sound will come from all of the speakers. I don’t want this. I want the sound only to come from the Arc Ultra soundbar, not speakers in other rooms. I have to manually deselect the other speakers in the app, even when I used airplay when I was using them. Is there a way to deal with this so that only the soundbar will be used automatically when using the TV, and if not will this be addressed?

Is there a solution for the Sonos dropping out constantly? We will be listening and it will just pause and stop the connection to the music. If I press play again the app says it’s connected but the music plays from the phone. Tried three different phones on two different versions of IOS but it’s been going on for months. It’s really frustrating because sometimes it’s fine, other times it will drop out five times in one song. 

How is it that after a year this still isn't working?

Hi there,One of the main features I expect when playing music is that I can easily switch to the album related to the song currently being played. How does this work 8n the new app?When I play music, e.g. see below, and I click the 3 dots at the bottom right of the pop up window (see below) I get this screen this screen of course completely lacks any functionality related to the album.any ideas on how to work around this? Or does anyone know if this major feature will be added any time soon to the new app?

Error 1,160

I've just purchased a turntable with a built in preamp and two Era 300 speakers and want to wire both of them in to play stereo sound.Does anyone know how to do so and which cables to use? All I can find are suggestions of wiring one speaker in and letting the other play the streamed 'stereo' from the other speaker. Is it possible to wire both? Is it losing audio quality by only connecting one by wire?

I recently ordered the new Sonos Arc Ultra, and I am looking for a TV mount that allows me to attach it directly to my TV. I have seen that the Sanus TV mount for Sonos Arc is a popular choice, but I am unsure whether it is fully compatible with the Arc Ultra.Has anyone successfully used the Sanus TV mount (or any other TV mounting solution) with the Arc Ultra? Are there any fitment issues due to design differences between the Arc and Arc Ultra?

I cannot reset my device. After turning on, the device shows a white flashing diode. It makes no sounds when turning it on and off. Attempting to reset does nothing. White LED keeps flashing.

I’m having the same issues many have reported to access my iTunes library, I can get it to recognise the library and play my tunes but as soon as the computer storing the files goes into standby the tracks still show but won’t play saying they have either been moved or the computer is off, even if I wake up the computer they still can’t be found, if I restart my computer the files are there and will play again this is on an IMac I used to use a Mac mini but the music library will not show up on this one no matter what I do and I have tried all the options to make it workthis is really spoiling my experience with Sonos and I’m too far into the brands products to go to another system

I’ve tried to add my support to all the other threads on this issue, but they’re all closed. Figured I might as well start another one!I have a Roam 2 which does the stuttering every time it connects after sleep. I can eventually get it to work without the stutter by trying various things - full power off, close app, attach to bluetooth then back to wifi, but this takes between 2 and 5 minutes, making the speaker pretty much unusable. The issue DOES happen on any wifi networks (i.e. other houses), and it DOES NOT happen with my Move or Arc on my home network. So I can only assume it’s an issue with the Roam. After reading all the forum comments I have no faith that a new one will fix the issue.

The move 2 speaker has been set up and connected to Wi-Fi successfully. I see how to stream music from the Sonos radio app but unless I use Sonos radio it looks like a brick to me. How would I stream from services such as Pandora or Qobuz? There are no instructions to be found anywhere. Thanks. 

I’ve connected my mixer to the port I have selected the input in the appI’ve selected the speakersi can see “music” signalenough volume input, output no sound at soeakersany suggestions to check? 

Can I update the Windows app to the current version and be confident I will not lose the Sonos playlist editing functionality in my current version?My Windows app seems to be the last place that can still edit a Sonos playlist.  I am reluctant to apply any of the more recent updates to the Windows app unless I can be confident that:The newest version of the Windows app has a full set of Sonos playlist editing functionality             ---- OR ----That I can rollback to my current version if it turns out that the current version is unusable for Sonos playlist editng. 

I have a Ray soundbar (since 2022) predominantly used for TV sound and a Play5 2nd Gen (since 2017) predominantly used for music.Sometimes I like to play both as a "stereo" set up - though aware that Sonos' true "stereo" requires the same speakers as a pair.My speakers are in the same room (room linked), using the same network with router located no more than 3metres from each speaker.Either speaker can be "Unable to connect" when I try and use the app (which is godawful) to play on both simultaneously. I've never had problems before and this only just started happening in the last month. Yesterday I was playing a song on Ray via Sonos' library then tried to switch to Play5 by using my linked Spotify - the speakers played two different songs at the same time! WTAF??!I've done all the reboots, disconnects, app uninstall and nothing is working. Next step to call Sonos itself.Anyone got any tips? much appreciated! 

Why, just why? I play white noise loudly on my Sonos play 3 speaker and at random points it forgos me playing it on a loop in the app and instead switches to playing whatever I had playing on my Spotify app, just as loud waking me up for a while. I don’t use the Spotify app to play music to my Sonos speaker EVER. I even tried to test things and I can’t even if i tried, does not play music from Spotify. Just randomly through the night it’ll completely switch controlling apps, then forgets how it does it when I try manually. What garbage software would even cause this please fix asap. And don’t suggest my wifi connection is the problem like every other thread on here, idc it still shouldn’t blast music from other apps.

I have the AWOL LTV-3500 Pro Free 100''-120" AWOL Vision Acoustic ALR Floor Rising Screen Bundle. I have the LTV-3500 projector connected vis eARC on HDMI 2 to my Sonos Arc soundbar. It works great.I’ve recently added some theater seating that comes equipped with SoundShaker Amplifier Kit. The SoundShaker transceiver can only take input from RCA (L&R) jacks.Can anyone recommend an HDMI splitter and convert HDMI to RCA and still support eARC?

Hi Team,Is there a way to ask Sonos Voice Assistant to play music from YTM (YouTube Music)? I already have YouTube Music added to my Sonos App and the subscription is also authorized. I just need to know what command I can use to do something like this:Hey Sonos, play XYZ playlist from YouTube Music Library 

Why is Spacial Audio - Head Tracking grayed out.  This is while connected to Apple iPhone 15.  App & Ace updated today. 

Frequently my Play speaker pair show that they are connected and playing, but there is no sound and the volume control isn’t working. This is sporadic and not constant. I’ve tried toggling the volume control on and off (it’s off). The wifi connection is good. I'm using the app from my iPhone.Moderator Edit - Removed image showing serial numbers.