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Roam 2 airplay stutter - me too.

  • January 16, 2025
  • 5 replies
  • 206 views
K

I’ve tried to add my support to all the other threads on this issue, but they’re all closed. Figured I might as well start another one!

I have a Roam 2 which does the stuttering every time it connects after sleep. I can eventually get it to work without the stutter by trying various things - full power off, close app, attach to bluetooth then back to wifi, but this takes between 2 and 5 minutes, making the speaker pretty much unusable. The issue DOES happen on any wifi networks (i.e. other houses), and it DOES NOT happen with my Move or Arc on my home network. So I can only assume it’s an issue with the Roam. After reading all the forum comments I have no faith that a new one will fix the issue.

Best answer by Ken_Griffiths

Hey Ken, I only play from an iPhone 14 pro with iOS 18, so I believe hardware and software allow Airplay 2.

Well it can depend on the App you use. It might even be the case that your iDevice, or speaker, is faulty too, I guess  - Have you tried different Apps?

The Wife & I currently have two Roam 2 speakers and before that we were using two original Roams and can’t say that we have (ever) seen the issue you mention. We mostly use Amazon & Apple Music when using AirPlay/Bluetooth or ‘Direct Control’ FWIW. Otherwise we may use the Sonos App.

I would actually also try a different source device if you’re able to test that.

If the problems persist after exploring the things mentioned, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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5 replies

Ken_Griffiths

Are you playing an AirPlay v2 audio source? Only there’s no guarantee if you are playing an AirPlay v1 source as mentioned in the Sonos support link here:

https://support.sonos.com/en-us/article/stream-airplay-audio-to-sonos

K
  • Kay Aitee
  • Author
  • Contributor I
  • January 16, 2025

Hey Ken, I only play from an iPhone 14 pro with iOS 18, so I believe hardware and software allow Airplay 2.

Ken_Griffiths

Hey Ken, I only play from an iPhone 14 pro with iOS 18, so I believe hardware and software allow Airplay 2.

Well it can depend on the App you use. It might even be the case that your iDevice, or speaker, is faulty too, I guess  - Have you tried different Apps?

The Wife & I currently have two Roam 2 speakers and before that we were using two original Roams and can’t say that we have (ever) seen the issue you mention. We mostly use Amazon & Apple Music when using AirPlay/Bluetooth or ‘Direct Control’ FWIW. Otherwise we may use the Sonos App.

I would actually also try a different source device if you’re able to test that.

If the problems persist after exploring the things mentioned, then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

Airgetlam
Stanley_4
  • Stanley_4
  • Lead Maestro
  • January 16, 2025

Old topics get closed automatically, if you want to continue one start your post off by pasting the URL of the previous topic. The forum will link it in.

Ken_Griffiths
A
  • alexmihalcea
  • Lyricist I
  • January 29, 2025

This may not be the case for your situation, but here’s mine:
I have my computer sending audio via 3.5mm to a Five and with it I group my Roam 2. Today I noticed some very short duration but very annoying stutters on the Roam 2 every 10-15 seconds. The speaker was connected to my 2.4GHz network since my Beam 2 is connected to 2.4GHz because (as I understood, their soundbars create their own 5GHZ network to connect to the surrounds and sub(s)).
At someone’s suggestion I changed the network of the Roam 2 to 5GHz and changed the SonosNet channel to 11 (1-10 are really crowded where I live). - Sonos Android/iPhone app, Settings, Network, Manage Networks, Update Networks, then I followed the wizard steps for the Roam 2. 

I don’t know how much the channel changing step helped, but overall the stutters are gone.

Hope this helps.

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