Speakers showing connected but no sound

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some of my speakers are showing that they are connected via the app and that there should be sound but I need to manually power the speak before sound can be heard

No audio while playing

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AirgetlamAnswer

Unfortunately, you haven’t really supplied any information we can use to help you.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Unfortunately, you haven’t really supplied any information we can use to help you.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

U

User185719Author

Contributor I

Thank you will give it a try

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