Skip to main content

Alright everyone, here’s the deal. I have had a couple of Sonos roams for the last couple years. Two weeks ago I purchased a Sonos arc and a Sonos roam 2. Used the HDMI Arc cable and connected it to the Tv and at first everything worked as intended in the app. I was able to have tv audio play out of both the sound bar and whichever roam speaker I had selected. 
 

Two days ago for whatever reason the Television audio specifically will not play out of any of the roams. It will play out of the soundbar and I can control it via app but when I try to get the tv audio to play out of the roams it will not work. Music audio works completely fine via the Sonos app. 
 

I have tried: 

resetting my phone 

uninstalling and reinstalling the app 

logging in and out of the app 

resetting the system 

hard resetting my phone 

changing the audio type out of the television to PCM / auto / pass through 

resetting the WiFi network 

reconnecting the speakers to wifi

checking both television for updates as well as sonos system 

hard resetting tv

 

I am a pretty tech savvy guy, I sell software for a living and this one has completely stumped me. 
 

Any help at all would be greatly appreciated!!

 

Are you using (trying to use) the “group” feature to play to the Roams? Do you set the tv/Arc playing first, and then add the Roam to the group? (If you select Roam first and group the Arc the Roam’s selected audio is played to the group - ie potentially nothing.)

I am trying to use the group feature. I set the Tv / Arc to play first, and it plays out of the arc by default. Then I am trying to add a roam to the group and it will not work. 
 

it is the exact same way I was going about it before so I do not know what has changed unfortunately. 

Seems unusual, I just ‘grouped’ my Arc with my Roam, with no difficulty, beyond the expected slight delay between the two rooms. 

Before calling Sonos Support directly to discuss it, I’d be tempted to try reloading the firmware/software on a bunch of items. First, I’d power cycle the Arc, followed by the two Roams, which will be slightly harder, since you have to power them down completely, there is no electrical plug that works for the process. Honestly, and just for completeness, I’d also power cycle the router, but I’m paranoid. 

Hmm. Given that they’re Roams, once powering them back up, I’d double check that they’ve been updated. I’ve seen some indications of difficulty ‘grouping’ when devices haven’t been updated properly. 

Finally, if none of that works, I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I can try this and see if I’m able to get anywhere. I’ll go through them all again because I am also incredibly paranoid about this scenario. For what it’s worth, this is what it looks like right now as I’m watching tv and sound only comes out of the arc. I’ll keep you posted once I run through all of these tomorrow. 

 

Terms & ConditionsCookie settings