Fix & Optimize

Does SONOS have anything in the pipeline to replace TuneIn for customer URL’s?  Tim C

tl;dr - Switching from SonosNet to Wi-Fi caused my only speaker on Wi-Fi to keep dropping off the network. Back to SonosNet and everything is rock-solid again.I recently decided to give Wi-Fi another chance for my Sonos system since installing a Boost and moving to SonosNet a few years ago. The Boost originally solved all of my problems with speakers randomly dropping off my network, specifically those that were not wired directly over Ethernet.I went through the wizard to disable SonosNet, no errors reported. For a few hours, there were no problems with my system. However, at some point, my only Wi-Fi speaker (a Sonos One SL) became unavailable. I could see from the diagnostic logs on my Ruckus Unleashed system that that speaker was unable to authenticate with my Wi-Fi network. Weird, since it had been running problem-free for at least several hours until it dropped from my network. I power-cycled the system and it came back, only to drop off again about a day later. At that point, ev

Just read a very helpful thread on ERA300’s ceiling mount Vs In ceiling ….. I have the same issue. Probably easier than the OP on that thread. We have a rectangular room. But with a large triangular corner in glass. Long story, looks nice etc but not ideal for placing speakers.The front viewing wall is perfectly symetrical and has just been rewired so TV, sound bar and other components are perfectly centered as is the viewing settee. The viewing settee has a left hand and right hand 2 seater settee perpendicular to the main viewing settee.So everything is front is peachy. But the rear means the ERA 300 RHS would be over the arm if wall mounted. Not ideal. The LHS one not a problem. Can use floor stands but I’m thinking ceiling mounted on a Flexson and use SW in app to invert the sound? The flexson appears have a long reach such that it could be in a proper position in line with the Arc Ultra.This is the Flexson ceiling mount in question. not the prettiest but maybe works.Install is no

My current home theater setup bought in December 2020 is as followsArc Sound bar Set with 1 x Arc, 1 x Sub 3 and 2 x Era 100 SL.Which one of the component, a Sub 4 or 2 x Era 300 will make the biggest difference. I dont wish change the current soundbar or Sub 3, as that will hurt my budget. I use it for watching TV and playing music from streaming services.  

Why did the Sonos S1 Desktop app (windows,mac) is no longer available ? Is this the start of something ?

Hi everyone,I’m having an issue with my Sonos system after setting everything up.The speakers were successfully added and were working fine initially, but now they are no longer showing up in the Sonos app under “System” or “Devices”. I can still see some signs that they are connected to the network, but they don’t appear in the app anymore.I have already tried:Restarting the speakers Reinstalling the Sonos app Rebooting the router Checking the WiFi connectionBut nothing has worked so far.Has anyone experienced something similar where devices go “missing” from the app even though they are still connected? Any advice on how to restore them would be really appreciated.Thanks in advance!

Pandor gives the message “Sorry, try again in a few moments” but does not work. I have removed the app from my iphone, readded the app, reauthorized Pandora but same message,  My Pandora userid works and I can play the pandora app and or go to pandora.com and play music.what am I missing? Sonos1 system 

We have a Sonos Ray connected to a Sony Bravia TV via optical cable, and we use streaming services from the TV’s apps, or watch VirginMedia for digital live TV.  With our previous Samsung soundbar, and with the TV’s built in volume we get a consistent volume across Virgin and the streaming apps, and have never had issues.With the Sonos Ray connected and with the TV remote set up to control the Ray’s volume, we now have inconsistent volumes across Virgin and the streaming services - we can watch Netflix and have the TV volume on, say, 10 and then when we switch to Virgin the volume is significantly higher and we have to turn the volume way down.Another symptom of this is that when the volume is too loud we have to turn down all the way to zero, but can still hear the sound from the Ray, and have to keep pressing volume down for a while to get to “real” zero sound from the soundbar, and then come back up again.Is this normal/expected behaviour?  It’s driving us crazy!

Hello,this has been an ongoing issue for sometime and I’ve tried numerous things to rectify it but I’m still unable to save any thing to my favorites list. Any Sonos radio stations, XM radio stations, TuneIn Radio stations, playlists from Spotify or any other music service etc. My favorites list appears empty and nothing is on it and every time I try to save something to it it says “something went wrong, try again”. You can see the screen shots attached as well. I have tried uninstalling and reinstalling the app on numerous devices. I’ve tried a step-by-step ownership refresh by transferring the system to different email and resetting things. I have tried a web only account sync flush and that has not worked either.I am beyond frustrated and at this point cannot seem to figure out a solution. Any advice would be appreciated.  

Unable to add pandora or any other service to Sonos1 

So…A week ago I could listen to my music collection. Now I cannot.I can add a single artist to my collection at a time (Can - OK, Peter Hammill - OK, Captain Beefheart - OK), but only for certain artists it seems (Frank Zappa - Nope, Jethro Tull - Nope).From searches it seems this is some sort of metadata issue and nothing to do with the power status or location of the library: what an incredibly unhelpful error message - so much time wasted checking other devices and all possible user/password combinations when my settings were fine in the first place.You cannot tell me I have just tripped over some magical number, because my entire library (approx 30k tracks) was available a week or so ago. Now the machine struggles to load a single artist.This equipment is no longer fit for the purpose it was sold for. I am truly disgusted by the Sonos system. Supposedly so good, but within my first month of use I was no longer able to connect to it with older devices due to an “upgrade”, so I only

just upgraded to the new iphone 17 pro max And the S1 app cannot find/ connect to my ZP 80 sonos system. However my old ipad still works fine with it. i’ve reset each ZP 80’s (I have 3) and still nothing. Anybody have any ideas?

Sonos app says Roam2 battery is depleted.  I can not power up the Roam2

I recently set up Sonos save to my 5 cd changer . Worked wonderfully and was loving it . But now my cd system shows it’s playing the track on the cd but the music won’t play . The speaker is on and I have rebooted each. Still nothing !! Help ???

I have a Sonos play:one and a Vodafone ultra 7 hub. It was recently firware upgraded/reset and now none of my Sonos devices are able to connect to it yes I’ve tried with a ethernetyes I’ve tried reading the Sonos documentation on newrouter set up. none of this works. I’m losing my mind and have two very expensive and currently useless Sonos speakers.

Play 1 has no surround sound. App saying it’s not registered. When done as instructed, same message appearing

I have a recurring error trying to pair my Sonos bean (gen 2). It also is not producing sound out connected to the tv. The beam is connected to WiFi by Ethernet and to the TV by hdmi arc

We recently moved not a new home and had several Sonos products up and running on our new Wifi network.Today we added an Eero, and all the systems couldn't be found. I was able to add the Arc + sub + surrounds, but not if I try factory reseting any other speaker, it says the speaker wasn't added to the system and recommends unplugging and plugging back in. This does nothing. So we can't add anything currently.Is my best option to create a new system and factory reset everything? Thanks.

I am baffled that Sonos claims they include Bluetooth in the ERA 100, I have yet to get it to work with either a FiiO BAT 30 or a Sennheiser BT100.  Sonos tech support on this issue is all over the place with no real answer. Just feel like selling everything and going with Denon or someone else

Maybe I'm missing something, so I'm asking before I drive myself crazy.I'm using my Sonos Move over Wi-Fi through the Sonos app. At some point it ends up flashing blue, disappears from the Sonos app, and I have to get it back onto Wi-Fi before I can use it the way I normally do.Is this really the intended behavior?If it is, I'd honestly like to understand the thinking behind it. I almost never use Bluetooth, so I find myself wondering why there isn't a simple option to disable Bluetooth mode for people who don't need it.What advantage does this design provide? Maybe there's a use case I'm not seeing. If this is intentional, I'd genuinely appreciate hearing why Sonos chose this approach.If I've overlooked a setting or there's an easier way to prevent this from happening accidentally, I'd be grateful if someone could point me in the right direction. Thanks.

Is the latest SONOS controller compatible with Apple Silicon?  Every time OSX gets updated the SONOS app turns to crap.  I’ve reinstalled it several times and rebooted my router. The OSX app still won’t see my products.

My two move sonos are setted up as pair of stereo by themselves in a room . Im trying to turn on truplay on the app , and it ask me to turn on the microphones to be able to use trueplay , the issue is when I touch the microphone on each speaker finically  nothing happens , they stay off, microphones don't light up , then im not able to use truplay. ( just as reference,  before I was able to turn them on ) this issue is recent .

For several years I've been enjoying my Sonos system at home and my cottage. When going to the cottage, I pack my two Roams and oncr I set them up originally on my cottage wifi, they would  connect upon power up. Lately, the Roams are not found on the cottage wifi and I have had to factory reset them and set them up. Then I have to do the same when I return them home. This is getting tiresome and I think it should be easier than this. Any ideas?

Hey, I’m not sure when this update passed, but in the last two weeks the circle at the end of the sound  that you would grab is gone. Now it’s a thin line that seems extremely hard to grab. I almost never am able to change the volume on the first or second try.

I used Apple Music in the Sonos app this morning just fine. Tried to use it again this evening and got the dreaded “Something went wrong” message (seems this has been going on for years). I tried removing Apple Music and re-adding/re-authorizing, still not working. Any ideas out there?