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Sonos App Redesign AMA

Sonos App Redesign AMA
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770 replies

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  • Prominent Collaborator I
  • 69 replies
  • May 14, 2024

Where are each of you from? Hobbies? 


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  • Lyricist II
  • 4 replies
  • May 14, 2024
veryblocky wrote:

What was the thought process behind releasing the app update in an obviously unfinished state, instead of waiting for critical issues to be resolved?

The same process in calling an AMA and then not turning up. I have things to do tonight but was genuinely looking for a bit of clarity on some things. Not very helpful and kind of rubs salt in the wounds. Are they haveing server issues or something or just too many questions for them to deal with. Just answer one so we know you are there please


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  • Lyricist III
  • 9 replies
  • May 14, 2024
Ducksfat wrote:

Has the AMA team been sacked?

 

Given that the job titles include Software Development, User Experience and Product Management, it would seem highly likely


  • Lyricist I
  • 2 replies
  • May 14, 2024

So are we wasting our time here? Not very courageous...


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  • Lyricist I
  • 1 reply
  • May 14, 2024

Can’t activate new products using updated Sonos app??

 

After updating to new version, I was unable to activate a brand new Move 2 that I bought for my wife for Mother’s day. The only way we were able to get it to activate was another phone that had not been updated to new [broken] version of Sonos app. 


Chris Devers
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  • Contributor I
  • 7 replies
  • May 14, 2024

It’s not just that search is broken; scrolling is broken, too. To wit.

My iTunes library goes back 20 years at this point, and has a lot of music in it. If I want to listen to, say, Shellac, and search isn’t working, then I have to scroll to there. But “Shellac” is so far down the alphabet that it’s just not practically reachable. 

With the old version, there were two sidebars: one for the linear list of artists/albums/songs/etc, and a second interface widget to jump directly to letters (and numbers). With the alphabetic sidebar, getting to “Shellac” isn’t as bad, because I can at least skip to “S” and scroll down, or “T” and scroll up. 

Will that alphabetic sidebar be coming back? It was a big help for scanning through large libraries.


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  • Contributor I
  • 8 replies
  • May 14, 2024

Seems like the tail is between the legs heading south...


  • 0 replies
  • May 14, 2024

this AMA is a disgrace.

 

people have been stuck with an expensive unusable system for days.

 

You could at least pretend that you care


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  • Contributor I
  • 7 replies
  • May 14, 2024

Diane, what’s your favourite band?


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  • Renowned Enthusiast II
  • 63 replies
  • May 14, 2024

Re Queue Management: 

When this is updated in June will all the queue management features be brought back? The only ones listed so far are “add to queue” and “play next”. Many of us use other controls as well, such as removing items, rearranging items,  and saving the revised queue.


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  • Avid Contributor I
  • 10 replies
  • May 14, 2024
RJSUK wrote:

They'll probably only respond if you ask them what their favourite bands are...

Hope they don’t listen to them locally! 🤣😂🤣


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  • Enthusiast II
  • 26 replies
  • May 14, 2024

Everyone should send an email to the CEO right now so he can watch this horrific failure: ceo@sonos.com


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  • Lyricist III
  • 6 replies
  • May 14, 2024

Heeeellloooooo! Where are the panelists? I'm gone, I have better things to do than just hang around in a forum. They got what they wanted: people leaving instead of staying and asking. 

But believe me: Next time I need new hardware, it will definitely not be from Sonos, no matter how this plays out. I will remember, you have lost me as a customer. 


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  • Lyricist II
  • 3 replies
  • May 14, 2024

Apparently crickets, nothing but crickets….  I will now go outside and weed my garden and listen to actual crickets….so much more rewarding.


  • Lyricist III
  • 9 replies
  • May 14, 2024

You know what's probably happened, their dev team promoted a new bit of software they could use for this AMA. It would be faster, etc. etc. but they forgot to mention that they wouldn't be able to actually post anything!!


  • 3 replies
  • May 14, 2024

Well this is it, another public flop. I am in the process of moving and wondering if I should use my existing speakers in the new house. Nope. I don’t think mine are going to be the only speakers on FB Marketplace and Craigslist.


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  • Renowned Enthusiast II
  • 63 replies
  • May 14, 2024

Re Muting speakers:

When will the mute function return?


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  • Headliner I
  • 385 replies
  • May 14, 2024

Why did you describe inflicting this level of disruption on your customers as courageous?


jwedwards
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  • Enthusiast II
  • 84 replies
  • May 14, 2024

This is a waste of time. Byeeee!


Can you give an update on when, or if, the following features will be brought back to the new app?

  • Shortcut to the EQ settings on the Now Playing screen
  • “HD” and “Hi-Res” icons on the Now Playing screen when streaming lossless or hi-res lossless music from your local music library
  • Number indicator on the volume slider on the Now Playing screen
  • Specific audio format displayed after “Audio In:” under About My System while playing TV audio
  • Alphabetical search/quick scroll feature for local music libraries
  • Local music library included in Search
  • Set Autoplay Room under the Line-In settings
  • Change the SonosNet channel
  • Add a music library and update it
  • Set Audio Compression settings for Line-In
  • Battery percentage listed for portable speakers under Your System
  • Set Amp to Dual Mono

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  • Enthusiast I
  • 20 replies
  • May 14, 2024

I’m guessing that they could have prepared answers for most of the questions before hand.


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  • Enthusiast I
  • 21 replies
  • May 14, 2024

If the last 24 minutes has not told the Sonos management what its loyal customers think of it, then nothing will.  9 screens of annoyed customers’ messages.

So, the question is “Will Sonos continue burying its head in the sand?” or will Sonos listen to its customers and provide 16.1 again as an official download?  It’s simple.  That will solve most peoples’ annoyance.


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  • Lyricist II
  • 4 replies
  • May 14, 2024

Be patient, Sonos folks overslept because they couldn't set an alarm clock 😅


VicentesMustache
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Trad99 wrote:

Re Muting speakers:

When will the mute function return?

Seem to be working for this AMA ;-)

 


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  • Lyricist I
  • 2 replies
  • May 14, 2024

Hi,  the app just feels like it’s for a whole different product now; I would’ve thought you wanted to have your hardware be the center of it all, now it’s just so visually crowded that I cant bother opening it.

While watching TV, listening to Music or playing video games I would often go and adjust the Speech Improvement & Night Time modes, there were easy to access.


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