Just interested, @bstephens16 , what is the use case for using your Sonos system when not at home? (by the way .. this is a serious question, as I can’t think of a use case off the top of my head… but maybe there is one that could be useful).

@ian02054 - you have alarms set, you cannot access them locally. You’ve gone away from home.

You want to switch them off remotely.

This would allow for remote control for professional settings as Sonos tries to carve out larger swaths in already established markets (e.g. restaurants, bars, etc.).  It is, however, total gimmick to the traditional and core user of the product.  

@Undergrid Where do you turn off firmware updates in the app? is that just the system updates ? (Tucker never answered my question on that )

30 pages of comment an I failed to see a single person who liked the new app. Why do you not realise, it’s not the new design it’s the fact that you have hobbled people systems by removing basic core functions rendering the speakers useless.  The arrogance of the management team is magnificent!

@hohotheclown and others,

Our goal is to build the best products for you—to add sound to your lives. Along the way we may make mistakes. What we learned this past week is that we should have communicated more openly with you about changes that may impact you.

Going forward we plan to be more communicative to you all about changes that are coming.
 

We are also committed to acting on your feedback—and delivering you improvements—rapidly. Over the coming weeks and months we seek to fix the issues that you have surfaced and earn back your trust.

Thx @Tvinecke (I feel like we get better answers from the group than the execs )

Ooccasionally I leave the house and forget to stop the music, or I have visitors at home that wanted radio on when I left but cannot stop it themselves

Recently alexa has been able to start but not stop music in my daughters room.  So far I've been home every time,  but come school vacation time I know I'll end up coming home 8 hours later to still hear taylor swift blasting out.

Do we get an extension because the answers started half an hour late?

I wonder how many tech journalists were following this AMA for a story.

The media could be the only winner here as I think there’s a really negative story here.

Are Sonos now doomed to follow the BlackBerry path and become a footnote in the journal of innovation? 

Leaving home while the music is still playing. Then the kids or babysitter call and ask you to turn it off

A couple of weeks is too late, simplly push the 16.1 version of the S2 app as a new app to the Android and iOS stores until the new version has equivalent functionality.

Simple, quick and will diffuse most of the tension this debacle has caused.

You cheeky monkey, Simon :)

wow.. @R0binib0r you were having it bad BEFORE the update :-)

Right now the best improvement you can deliver @tuckerseverson is the old App in parallel with the new. That’s the answer to the problem.

Which I guess answers the question about whether any journalists were listening.

Who is the executive leader accountable for communications regarding the release?

Who is the executive leader accountable for deciding to go live with the limited feature set?

This comment is the first nod towards contrition from any of you. You could have just ripped off that bandaid three hours ago and not angered your customers to the degree you have.

The feedback you’ve received is specific and loud: give users the option to roll back to the functional S2 app. Do that today, and there’s a chance of undoing some of the damage you’ve done since showing up 45 minutes late to this AMA.

Thank you, everyone, for participating. We covered as many of the most asked questions as possible. We know tracking the responses wasn't as easy as we had hoped. But we wanted to let the community air frustrations and have their questions answered.

I got a lot of DMs during the AMA, and I will be sure to answer them when I can. Thanks for reaching out!

Keith and I will work on recapping all the questions and feedback we have responded to, and we will update the post here when that is complete. If we didn't get to your question, don't worry. Keith and I are grabbing all the feedback from this thread, even the things we didn't respond to, and ensuring the right people will see the message. This was the first time we created a live AMA in the community, and we learned a lot for future AMAs.

We appreciate all the feedback and questions you gave through this AMA. It helps us understand your most significant feedback and your reasoning. We hear you, and we will ensure the right teams get your feedback. They are listening.

We look forward to rolling out the updates with features (new and old) as soon as they are ready. Keith shared an overview of the timeline for expecting these features to return to the app. Today was the first update, reintroducing alarms and improving the iOS voiceover.

We look forward to seeing your reactions to our future app developments. We hope you all appreciate the work our developers are putting into making the app as fast and easy to use as possible for the general user.

Many features I found useful are now missing (after the upgrade). For now, I’m continuing to use the legacy Controller desktop App but suspect it will soon become obselete. I will share more later, but perhaps the biggest is LACK OF ADDING TO A QUEUE… I am astonished that was deprecated, to the point that if this doesn’t get fixed with a few months I will look for a different platform.

This is ridiculous I can’t use my sonos system!! I usually add songs from my NAS system sometimes one song, sometimes whole albums, or all songs by artist. I can’t add anything to the Q only replace the Q. I regularly edit the Q.

SONOS THIS IS S@!T sort it ASAP!!!!!!

or at least give me a way to use the old ‘skin’ on the new app!! You have gone from being ahead of the game back in 2016 to driving customers away.