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Sonos App Redesign AMA

Sonos App Redesign AMA
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770 replies

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  • Avid Contributor I
  • 10 replies
  • May 14, 2024

when will I be able to hide Sonos radio from my system?


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  • Contributor I
  • 7 replies
  • May 14, 2024

I don’t think anyone is coming guys. 
Pack it up, this clearly isn’t the place to AskMeAnything. Shame 


  • 0 replies
  • May 14, 2024

where is the link

 


  • Contributor II
  • 5 replies
  • May 14, 2024

Couple of issues with the latest release;

1. I like to adjust treble, bass etc like most, to get to this in settings is so many more clicks than before. I liked the short cut from volume to these settings as before. Step backwards from UX perspective.

2. I have arc set up and my family often switch between streaming music and TV. There is now no 'source' option anywhere, so you can not switch back to TV without switching everything off. This is a major problem! 

 

3. The 'refresh' of the app every time it is opened or returned to is a major problem from a UX perspective makes the app appear buggy having to re find your sonos system (initial page is system can not be found, for me anyway) every time focus is turned back it. All previous versions did not do this. I get technically what is going in here but it needs to be seemless or return to previous state.

 


  • Lyricist I
  • 1 reply
  • May 14, 2024

As a VoiceOver user on iOS, I have tried the new app on a test environment and am dismayed at the lack of accessibility built into it; also, where sections are partially accessible, they are not particularly usable. Sonos have stated they are committed to improving accessibility in the new app but, inevitably, this means there is a timelag before improvements can be made. Given that the poor accessibility design is locking users out of their products they have spent thousands of pounds on, is there a way, please, that the two apps can coexist so that people can still use their systems?


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  • Lyricist II
  • 4 replies
  • May 14, 2024

When are you going to remove local API access for good? I’d appreciate a timeline for migrating to another solution. The only reason I still have Sonos devices in use is that I don't rely on that “app” for basic functionality.


  • Lyricist III
  • 8 replies
  • May 14, 2024

The silence is deafening…..


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  • Enthusiast II
  • 202 replies
  • May 14, 2024

THIS IS SO LAME!  AMA? Interact with the leads??? HOW???

Sonos has lost is way! (again). 

More like malware than an update IMHO! 


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So it’s not really an *Ask* Me Anything as much as it is a “yeah, we don’t wanna do that anymore.”


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dmbyrnes wrote:

I understand those responsible for this screwup not wanting to face the actual users, but this non-event is incredibly disappointing.

But not surprising - correct? I am coming to expect this level of service, it appears this company is now clearly focused on things outside of music.

 


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  • Lyricist II
  • 3 replies
  • May 14, 2024

This AMA is going as expected = dumpster fire


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  • Headliner I
  • 385 replies
  • May 14, 2024

How will you balance improving the quality of what has been delivered in the new app with adding the missing features quickly?


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  • Contributor I
  • 6 replies
  • May 14, 2024

Why are you refusing to re-introduce the prior version of the app for download? Users can get Sonos S1 for old hardware, why not last week’s app so that people can get back features we depended on (NAS music collections in search, alphabetical navigation of music library, etc.)? 

I’ve never had a product before where the vendor TOOK AWAY features on which I was depending, and which were the reason I’d bought the product in the first place.


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  • Lyricist III
  • 5 replies
  • May 14, 2024

Greetings. As a blind Sonos user, I have a question and a comment.

                My question: There are rumors that Sonos opted to use React Native as the framework for the user experience for the iOS and Android apps. Is this true? If it is, I am aware from software development circles that retrofitting accessibility will be a serious challenge which I’d like to know how you’ll meet.

                Sonos makes a lot of statements supporting the ideas of Diversity, equity, and inclusion. Unfortunately, because of a lack of diversity of thought, we who use screen readers escaped inclusion at the design process, rendering equity of outcomes and experiences impossible. That talk feels extremely hollow today.


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  • Enthusiast I
  • 23 replies
  • May 14, 2024
Derrick Kaleta wrote:
SonosSpotifyLover wrote:

I just want to say there has been allot of negativity surrounding the new app launch. I just want to say the app is fantastic. I've been using it everyday since it came out last week. I know there is some future additions coming in the next weeks and will just be patient with the future roll out. Thank you Diane, Kate, Tucker, and the rest of the Sonos development team for everything you do. 

This is a joke - correct? We should be patient while we wait to get back to where we were? 

I suppose if you have one speaker and use Sonos Radio alone, it’s probably a great release.  

 

When you have 20 speakers, a NAS, and multiple streaming services, it is...not so much.


webmink
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  • Prominent Collaborator I
  • 71 replies
  • May 14, 2024

The app crashes on my Chromebook, where Android apps are supported as a first-class feature. Sonos has always acted like Android on ChromeOS doesn’t exist - will you fix this please, as at least the v16 app loaded and worked even if it wasn’t ideal.


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  • Lyricist I
  • 1 reply
  • May 14, 2024

I don't see my devices on the new App, but it shows up on the old App. The new App shows the devices if I am connected to the same VLAN/SSID. I think the mDNS forwarding or something like that has changed. Any idea? 


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  • Contributor II
  • 7 replies
  • May 14, 2024

This discussion is like the new app. Customer preferences or inputs go unanswered. It’s time to move on from SONOS. Sadly, because I enjoyed it so much when it was functional.


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  • Lyricist II
  • 4 replies
  • May 14, 2024

This is a joke. Let’s repost all the previous posts so we won’t get any answers


jwedwards
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  • Enthusiast II
  • 84 replies
  • May 14, 2024

Is this the actual AMA? WTF?


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  • Lyricist II
  • 3 replies
  • May 14, 2024

When will the app accommodate two systems again, currently unable to add the second system in the house due to the inability of the app to add the 2nd system.   Please confirm an update to the new app for multiple systems.  Thank you,


Jacob ATX
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  • Lyricist II
  • 3 replies
  • May 14, 2024

I thought this was going to be a live speaking event Q & A but it seems like it’s just another void for customers to voice their concerns with no response from Sonos. This is a waste of time. 


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  • Headliner I
  • 385 replies
  • May 14, 2024

Where is the AMA? Is this actually it? Is anyone from Sonos here to comment?


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  • Trending Lyricist I
  • 11 replies
  • May 14, 2024

I give up on this AMA. What is it you are trying to do? There is only the opportunity for us to vent. No interaction? No responses? No real live event? You are wasting our time. I’m done. 


  • Lyricist III
  • 7 replies
  • May 14, 2024

Has the AMA team been sacked?

 


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