Controllers and Music services

I have several Sonos products around the house (bedroom, study (play 1’s as a stereo pair), lounge (sound bar, sub and play 1’s as surround pair) and kitchen (play 3’s as a stereo pair).All work fabulously apart from the stereo pair of Play 3’s in the kitchen. There is a distinct delay between the functionality from the app, to the speakers actually playing music, the same delay occurs when the volume is adjusted (the delay can be upto 5 seconds). The delay occurs across all streaming platforms (Spotify, Apple, Radio etc). This does not happen for any of the other rooms. Some help to fix this would be really great please.

Bonjour,Aujourd'hui, j'ai réinstallé ou au moins reconnecté mon Sonos Five au réseau électrique de ma nouvelle maison. Il s'est connecté directement à ma box Internet, mais ensuite j'ai voulu passer "Radio Plenitude" mais impossible, il dit juste "This is Tuneln" tout le temps et des pubs après. J'ai essayé avec d'autres radios que j'ai en favoris, tout fonctionne sauf celle-là. Pourriez-vous l'essayer vous-même chez vous si Radio Plénitude fonctionne, s'il vous plaît ? Parce que j'apprécie vraiment cette radio pour ma paix intérieure. Actarus Moderator edit:Google Translate- Good morning,Today I reinstalled or at least reconnected my Sonos Five to the power grid in my new house. It connected directly to my Internet box, but then I wanted to play "Radio Plenitude" but impossible, it just says "This is Tuneln" all the time and ads afterwards. I tried with other radios that I have as favorites, everything works except this one. Could you try it yourself at home if Radio Plénitude works,

I’ve gotten zero help, I have to unplug my Playbar almost weekly or Spotify cuts in and out. It’s extremely annoying and unplugging my Playbar is difficult as it’s mounted over my fireplace. 

The thread below is closed, but it’s the exact same issue I’m having.  A large Apple Music playlist will not add to the queue.  I submitted diagnostics: 1166537982.  

How do I play Apple Music, Spotify and BBC Sounds through my Play1 when the option to do so is not available on Add Music Services?

Hi and hello,Starting to give up on Symfonisk now..Spotify app/integration missing in S2 app. Other integration works fine, like radios etc. Cant connect from within Spotify app from phone nor from laptop. Everything is updated (edit: and reinstalled).Any advice? Samsung S22MacBookUnifi network BrChris 

Anyone else lose the ability to turn crossfade on/off via their phone? For me specifically an iPhone 12 Version 15.11. Its there on my Mac though

The Services page at https://support.sonos.com/en-us/services is very useful, but could you please add a “Parental Control” option so it is easy to se which services support that on Sonos?

I’ve just set up a connect S15 with the S2 app on both my Mac running Mojave and my iphone. I’ve got the analog out on the Connect feeding an existing stereo. I added Bandcamp as a source and it works just fine; I can access and play all my purchases w/o issue. I added 6 folders containing various format music files (mostly mp3, some wav and flac) to the music library in the computer app as per user’s guide instructions. These files all appear in the library but none of them will play. I get an ‘unable to play (file name) unable to connect to (folder name). I can play these files on my computer, I can burn them to cd-r. Any idea won’t Sonos doesn’t want to play them? I just submitted a diagnostic # 1930119625.

I must be using the wrong terminologies when searching for an answer to this. There are times when I want to use surround sound for movies etc, and there are times when I want to have just stereo for music.  So, I added a separate Sonos account on my ipad.  However, the ipad won’t let me sign in to Sonos with my new user name and pw.  Here is what I get: status_code "401 UNAUTHORIZED" message "authorize flow not properly initiated"  I can’t be the only person wanting to do this. There are lots of questions about similar challenged on this community but I haven’t been able to find an answer as to how to have two separate system settings for 1)surround and 2)hifi stereo.Background info:Beam Gen 2, Two Era 300’s, Sub mini All in one room (no interest in having music in any other room) Using iphone for Sonos app LG C1 tv Comcast “xfi complete” WiFi  

After entering about half of the albums I want into a playlist, it will not allow any more albums. Recieve a message “unable to add …..to ….playlist.  These are albums on my computer.

I like to play music in Dolby Atmos. But unfortunately it only works through the Sonos app. I'm annoyed by the inaccurate search, the slowness of the app, the long loading times. It drives me crazy.Is Sonos planning a fix?

Various people have messed around with my system ( including myself!) . It is a complete mess and I want to redefine rooms/ speaker groups. How do I achieve this without the need to completely go back to factory settings?

hi all. For certain podcasts I am getting the message - the connection to myTuner radio was lost - and podcast will not play. Other myTuner podcasts do play OK. I have refreshed source etc. Specific podcats are:DishKermode and MayoCrucible moments Thanks for any helps

Just purchased my first Sonos device (the Beam Gen2) and have it connected to the Apple Music service and my music library using the Sonos app on my phone.  Only using SonosVoice and so far it is working great. My family also uses Apple’s Family Sharing and my wife has her own library.  To get her library connected to the Beam is it as simple as using the Sonos app on her phone to connect to the Beam?   Does she create her own account or use the account I created when I first set up the Beam? Will the Beam’s SonosVoice assistant be able to identify both my voice and my wife’s voice and then use the appropriate libraries?

Hello everyone,I'm encountering a compatibility issue while trying to integrate a new music streaming service into my Sonos system. I recently subscribed to a lesser-known music service called "HarmonyTunes," but I'm facing difficulties adding it to my Sonos app for playback through my speakers.Issue Details: Service Recognition: Despite HarmonyTunes being a relatively new music service, it claims to be compatible with Sonos systems. However, when I attempt to add it to my Sonos app as a music service, it doesn't show up in the available options for selection. Error Messages: Whenever I try to manually add HarmonyTunes using the 'Add Music Services' section in the Sonos app, I encounter an error message stating, "Service not available at the moment. Please try again later." This occurs consistently, and I've attempted this process multiple times over the past few days without success. Verified Account: I've ensured that my HarmonyTunes account is active and verified, and I can acce

This problem seems to have fallen off the watchlist at SONOS.  I called over a year ago after I upgraded my NAS to a SSD to store my music local for my SONOS system.  The last time I called I was told “SONOS knows about the problem they are working on a fix.”   The error ‘//outta/l/music” is no longer available … blah blah.  I can mount the location using a Windows 10 and Windows 11 system as well as a MacBook Pro so that eliminates and possible connection issues.    Has ANYONE connect an external disk to TP Link Router and had success getting the SONOS app to work?

From my wife’s  i-phone i can control itfrom mine it says  IMPOSSIBLE TO CONNECTcould it be a phone problem?

For weeks now Sonos skips every other song in the queue. It seems to only be while using Spotify, which is my main source. I’m on the older software v1, and up to date. It gives an error that it can’t play this song and moves it up the queue and plays the next. However, I can go back to the song and double click and it plays fine.  Help! Thanks!BRent

I’ve been using TuneIn for years for Double J and Triple J channels (from ABC Australia). When TuneIn announced the new service they suggestion I added the new TuneIn service, whcih I did. But when I browse there is no “My Radio Station” option, in fact the whole TuneIn selection is different … and I cannot even find any means of searching the new TuneIn choices.Wondering if I am the only person experiencing this?

Hello - hope someone out there can answer this as I’ve tried everything.  I recently purchased a new computer and have reinstalled the Sonos app.  I have also reinstalled my iTunes and re-established the correct music library path.  Even though the legacy path with former computer name has been purged, Sonos is still trying to use this to play music, so I only get an unable to play message.  I have gone rounds with this removed, reinstalled, reset everything including the Sonos app but nothing seems to work.  What gives?Note:  the music path setting is correct but the error message when trying to play clearly shows the legacy path.

How can I increase the listening speed of my audiobook from Libby using the Sonos app?  I can increase the speed when listening to Libby normally but not when I want to listen to my book on my Sonos

When trying to add my iTunes music folder to my Music Library, the indexing runs for a minute then fails with “<share path> is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  I have been researching this and I’m not the only one experiencing this issue.  I have drilled further from the iTunes Music folder to the next level (the Artist) and it will add the music instantly seeing the album and then song.I am running DSM 7.2, Sonos S2 Version 15.11 on both Windows 11, and IOS.  SMBv1 set as minimum with SMBv3 as maximum.  Diagnostics submitted: 2120586443.  

Bonjour, j’utilise l’application Sonos Controller for Mac en version 15.10 (Sonos OS S2 ; Build 76246300).Le champs de recherche ne fonctionne pas sur mon Mac (version de MacOS Sonoma 13.6.1 (22G313)).Pourriez-vous me dire pourquoi ? Merci Moderation edit: Translation by Google Translate:Hello, I am using the Sonos Controller for Mac application in version 15.10 (Sonos OS S2; Build 76246300).The search box does not work on my Mac (MacOS Sonoma version 13.6.1 (22G313)).Could you tell me why? Thanks 

Spotify shuffle has three states: not shuffled, shuffled, smart shuffled. The third option will let Spotify recommend and add songs to your queue and playlist. However, Sonos only have two. When enabling shuffling on Sonos, it will actually enable smart shuffle on Spotify, leading to unwanted songs in my playlist.A current workaround is just disconnect and revoke spotify approval to sonos. I think it’s the problem from Sonos side.