Controllers and Music services

When I try to link Sirius XM, the app routes me to login to Sirius which I do successfully. But when it tells me to return to the Sonos App, I recieve the generic error that Sonos had a problem without providing any trouble codes. I have had this problem for a while and the symptoms have always been the same.

A few days ago I have asked why my Deezer familly on Sonos was adding commercials to the premium whereas I m already paying to have no commercial with the family account . Someone answered I should make sur to add each member of the family. Even if I didn't understand why suddenly doing that it wouldn't add commercial, I did so. Did this solve the issue ...the answer is No. I'm still getting this leady asking me to upgrade. I only have this when I'm listening to my Sonos. Not with something else.

The Que will not accept songs

 Why, when I go to Apple Music -> Playlist -> Favorite Songs, do I see an empty list? This happens both on the mobile app and on PC. 

What the f*^# is going on with Sonos Radio Station playlists? Two or three songs into a Sonos Radio Station playlist is a off-genre, profanity filled song from some Adult or Rap music playlist. This has occurred recently while listening to Coffee House Acoustic, Light Jazz Coffee House, Smooth Jazz, and other Sonos Radio stations. I’m not easily offended, but I’m glad the grandkids haven’t been around to hear it. May I suggest you get s^*# together, or I’ll take my business elsewhere.   

For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.” I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router. Apple Music works fine. It’s only within the Sonos app that the error occurs.  Please help. Family account if that matters, and both users experience this. 

I have been running this Sonos setup for years and it’s been fine. This is a relatively new problem.Symptom: when I browse through the Sonos UI into “Music Library” and try to see items in any category (Artists, Albums, Genres...) I get “No selections are available.” I have had this problem before. Last time it went away by itself after an hour or so. This time it has persisted for some hours. Original post here.I am able to play Spotify, so the Sonos system is connected and working--at least mostly.The next logical supposition would be that something is wrong with the NAS device where my music files reside. No sign of a problem there, however. I ran diagnostics on the Synology hard drives just yesterday, and they are fine. Furthermore, from my Windows 11 desktop I can browse to the same NAS fileshare

Creating a separate post regarding the below as this was marked as answered but the issue has not been resolved.  I personally use Spotify Connect 99% of the time to play music to my Sonos speakers, I think we can all agree it provides a much nicer UI for finding and playing music than the Sonos app (and has better audio quality than AirPlay)… However I have always noticed it tends to be a bit unreliable especially when switching rooms (say you listen to music in the kitchen then go upstairs and want to switch to bedroom without pausing the music). This will work sometimes but on a lot of occasions the new room will show as selected but no audio will play from the speakers (yet the song time will continue to advance). Scrubbing the track will then result in it quickly skipping 2-3 songs, and the audio playing will then be

Bonjour, impossible d écouter RMC aujourd'hui....? 

I have bought a new phone and all my apps have been moved over to the new one. However I can’t summon up my Music Library (which is on my PC) when I go to access Sonos (two). The path to my iTunes library is correct on Sonos on the PC but on the new phone it isn’t (for some peculiar reason) and I’m trying to change it to the correct one without success. As a result, when I search for (eg) an artist, I get nothing of my own collection, just suggestions from Spotify and Tuneln. (I don’t subscribe to Spotify and I’m not familiar with the other one!)What I’m doing is in Music Library Setup. ie “Add New Share”. I have entered the path ( to the relevant folder on my PC’s external hard drive) and now it wants a username/password “if required”. Well there’s no username/password to access my files on my computer other than a password when I switch the computer on. But pressing ‘OK’ results in no response. I tried with my Apple (ie iTunes) username/password which shouldn’t be needed as

Solar radio will not play on Radioplayer, TuneIn or Sonos radio.

Lots of old Sonos speakers. S1 user with TuneIn service for podcast streaming (NPRs Wait Wait)The last couple of times I’ve tried to stream I get “connection to TuneIn was lost”. Do some google-fu and it says “TuneIn on S1 no longer supported”. So I go looking for another service. I find Pocket Cast. Except to have a Pocket Cast account apparently I need to pay $40 a year. No thanks. So is there any way for me to stream podcasts on my old system - or do I have to pay 1000’s to replace speakers / subwoofers or get yet another subscription service?

Apologies if this is a no brainer, but recently I updated a legacy Sonos system which contained a number of ZP80s, 100, Play 5 and Play Ones…This original system was controlled through the S1 App.I took the plunge and purchased a couple of new Sonos Amps, and plan to extend that to a Beam/Arc/surround sound ec and other S2 only devices..  So I set up a system on S2… 2 Amps and updated the 2 play ones..  All good…. I then wanted to keep my Play 5 - so created a new S1 system for that in another room on its own..same network etc..… all good… So..  S2 is a bit tempermental at connecting to the new Amps and Play 1 and often I have to search for my system..  Sonos comes up with 3 systems..  The new S2 system, the S1 Play 5 and then a third system with the remainder of devices that are now in a box in the loft and not required.. Question - How do I remove these legacy products from my account so I just have 2 systems.?.. Supplementary - Why is S2 so flak

I have a Sonos Connect (Gen 1) with two speakers connected.  The Sonos on my PC can see them, but it does not show up on my Android (12) phone.  It was visible previously but no longer is.  I tried restarting my phone which did not help.  Also, I tried cycling power to the Sonos Connect, which did not help either.What can I do to get my phone to recognize this device?

Question as subject line.  I have a Windows 11 desktop in the basement that acts as a fileshare for my mp3s.  I believe things are working because other devices in the house (including a Macbook Pro) can see the share and play the songs. But Sonos cannot.  I get the standard error message we’ve all seen, but I don’t know what my next steps are here. How can I find out what’s failing so I can fix it?(Sonos S1 controller, if that helps)

Been a Sonos user since day one.  Big podcast listener and ever since I switched to Pocketcasts the product has been getting progressively worse.  I’ll start by saying I have reached out to both companies, Sonos says nothing and Pocketcasts blames Sonos so no progress is to be made there.    I first used to notice that the occasional podcast wouldn’t play right away then it was certain podcasts never play, then it was most of my podcasts never play.  Now its practically useless.  Of the 8 or so weekly podcasts I listen to, 6 of them will no longer play.    The error says “The connection to pocketcasts was lost”   So now what do I do?  Both companies effectively ignoring the problem.  It makes their tech unusable for me.   As a consumer?  Where do I go or do I just sell my stuff and move over to google products so I can stream my podcasts. 

Purchased 2 ERA300s, how to activate 3 month free apple music ?  It gives error when i try to connect Apple Music using Sonos Services “we've run into a problem”. Any solutions for this problem?  Thank you in advance

Hi,we are facing this particular situation now for some months.We get a considerable amount of “unable to add tracks to the queue” kind of messages or the Sonos S1 app that just doesn’t want to play any songs. Immediately after this happens, I go to Spotify, play the very same song and select the same Sonos speakers. The song is directly played through the selected Sonos speakers in their respective rooms. Can anyone explain to me why the Sonos app can not play songs from its own environment and Spotify can? What are the possible reasons for this behavior and what are the solutions?Apparently it is not a network issue as via Spotify the Sonos speakers work instantly and stable. Thanks!

I have a fully paid Calm subscription. I have been using it with the usual issues that everyone reports, but now when I access Calm through Sonos, it says I don't have a subscription. This appears to have happened after finding out that I have to use a hard wired connection ONLY because my spectrum modem is not dual band, only 5. Any way to tell Sonos that I have a calm subscription?

The title is fairly self explanatory. The Sonos app has been an infuriating piece of software to use. Between trying every available voice assistant and being disappointed by all of them I settled on Amazon music for it Dolby Atmos collection.  The Amazon music app is also horrendous. More so than the Sonos app because instead of interfacing with the Sonos app properly and passing the information to my Arc, it casts it which strips the Dolby Atmos data and plays the songs in plain stereo. My work around has been to create Atmos playlists in Amazon music that I access through the Sonos app. The only downside to this has been that for some reason the Sonos app doesn't display the correct song playing. It displays the first song I choose from a playlist and keeps that band and title across all songs being played. 

All of my Sonos devices are S1.  I need to change my OS back to S1

Move randomly disappears from app on my iPhone, but is still there on partner’s phone, and sometimes vice versa.  It is not connectivity to the network, but a bug in the app no? No amount of resetting, rebooting, reinstalling has worked so far.  It is getting somewhat frustrating! Any suggestions out there?

Hello,When I add a Sonos radio with the audio stream url, I regularly have advertisements which are added by Sonos when the audio stream starts.Is it possible to remove them?Thanks in advance.Johan

A Sonos radio favourite, listed in the search results, does not show up in the list of Favourites (on the app).Other stations are okay. Only this Sonos radio station is missing.Unusually, in the Search result the Sonos station had a full page with a description and also alarge button to make it a favorite. If this helps.

Why do updates keep failing?I use an Apple MBP, M2 chip, currently running Sonoma 14. For the last three or four updates, they have failed. I have had to delete, reinstall and rebuild the index. This is not an acceptable way to keep the software up to date. Other vendors can provide smooth app updates, why can’t Sonos? What makes it worse is I am forced into taking the update. Even if I click to say leave it until later, I’m forced back into a dialogue box that keeps appearing until I click on Update, only to see it fail again.When is this going to be fixed. Or should I think about upgrading to different hardware? Even the drop down below asking for tags won’t scroll. Sonos clearly don’t invest much in software design!