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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,209 Topics
  • 51,733 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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A
aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7209 Topics
S
sat2010Contributor I
asked in Controllers and Music services
NAS drive

My family of Sonos speakers are connected on the home wifi and so is my NAS drive.  Streaming Apple Music plays fine but connecting my NAS drive is a nightmare - it is often not recognised and it randomly skips tracks when playing music stored on it.  I have checked - my NAS drive does not have bad sectors.  Any other person facing the same problem and is there a fix?  Would it help if i connected all speakers to an internet cable?  Thanks

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Corry P
2 years ago
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The LimperTrending Lyricist I
asked in Controllers and Music services
Speakers drop off after update if the have unique names/non-drop down

Hey there,   When a new update comes out and I update the system I typically lose 1-2 speakers that must be factory reset before I can add them again.It seems to happen only to speakers that have been renamed from the pulldown/menu options you are given when you first add a speaker. For example,  if I choose “bedroom” and edit the name of the speaker to “Master Bedroom” it has a chance of being dropped when an update comes out.Am I doing something wrong when renaming or updating speakers?I have one in the kitchen and garage that do not get dropped of the same model but kitchen and garage are options you can choose when adding a speaker.I did not see anything in the forum with a similar problem, or perhaps I used the wrong keywords.My planned next step is to have all speakers on a generic name and wait 3-4 months for some update to be applied and see what happens.  If there is something different I should do I am open to suggestions.Thanks in advance!

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Airgetlam
2 years ago
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T-revContributor I
asked in Controllers and Music services
Frisky radio still cutting out on Sonos.

Frisky radio cuts out repeatedly regardless of wired/wifi connection.  In my experience, this has been an long term, ongoing issue with the Tunein radio service.  I do not know how to rectify this playback fault.  If anyone has any insight into a fix please advise. 

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Airgetlam
2 years ago
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donseibContributor I
asked in Controllers and Music services
Unable to add songs to queue in Spotify

I’ve viewed many threads on this topic, we are using Sonos in our new brewery, we do a reset of our entire network twice a week, it is a must due to the amount of wireless traffic we supply/use for both us and our customers.  Our speakers are 20 feet in the air and plugged in the ceiling (old commercial building), so plugging/un-plugging is not an option.  Any other suggestions, we need help quickly as we open tomorrow.  Thanks, Don

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controlav
2 years ago
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pm2662Avid Contributor I
asked in Controllers and Music services
Deezer unable to browse playlists?

Hi Just now, I am unable to browse my custom playlists from my Deezer account in Sonos.   What is odd, I have two Deezer accounts.  Deezer 2 is fine.  Deezer 1 account has the playlist issues. Any thoughts?

1
Corry P
2 years ago
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Leyoung88Contributor I
asked in Controllers and Music services
Connection issue

Getting the attached error when trying to set up amazon music. Same happens with all other music services too like Spotify etc. How do i fix please?  I have rebooted multiple times, reset the app, even set up system as if brand new and still not working. 

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Stanley_4
2 years ago
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popoContributor I
asked in Controllers and Music services
usb attached to vmg8825 router

Hello friend. I just acquired a vmg8825 router and attached my ext hhd with my music files to it. I can see all the files from my Mac and from my iPad, but sonos can not find them.  pathway ought to be 192-168.1.1/ nmt/ usb2_sds2/sonos or any variation of this. no way can I make it work.  Please help!

6
P
2 years ago
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KSHContributor I
asked in Controllers and Music services
Cannot stream music on Sonos One gen 2

I have linked my new Sonos One to Google assistant. I use Youtube Music Premium as my default service.  When I ask Sonos to play music….It says “Playing music on Youtube music”...”Sorry something went wrong ….” and it does not play any music...

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Corry P
2 years ago
mikegunnill
mikegunnillAvid Contributor III
asked in Controllers and Music services
Music levels

Hello:  I make my playlists from Apple Music and then move then to Sonos.  On playback I notice some tracks are not as loud as others, needing a change in volume!Is there a way of having a standard music level for all tracks within the playlist?Grateful for any help or advice please. This isn’t a big problem but I seem to change the playback level often when listening. I am looking to stop this if possible. I happens when I use both iOS and Apple Mac controllers. Thx. Mike 

2
K
2 years ago
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squeakContributor I
posted in Controllers and Music services
[FR] UPDATE ERROR 1101 sur réseau ORANGE

Bonjour à tous. Je suis Français et m’adresse aujourd’hui à la communauté car mon problème semble insolvable : Depuis plusieurs semaines il m’est impossible de mettre à jour mon système SONOS sur l’application SONOS S1 sur iPhone, iPad ou Imac. J’aimerai ajouter un service de musique, APPLE MUSIC et je ne peux pas. J’ai en permance le message : “PROBLEME DE MISE A JOURUn Problème est survenu pendant la mise à jour de votre système Sonos”Code d’erreur 1101” Ce code d’erreur signifie que vos appareils Sonos ne peuvent pas se connecter aux serveurs Sonos. Je précise que tout fonctionne sur sonos hormis ce problème de mise à jour. J’ai accès aux pièces et à mes services de musique déjà installés.J’ai essayer de :Redémarrer mon système et mon modem. De réinitialiser mon modem et mon système sonos  de connecter l’un des éléments en filaire (un par un) La hotline Sonos n’a pas trouvé le problème en remettant le problème au niveau de mon fournisseur internet ORANGE. Ce dernier me dit que tout

3
Ken_Griffiths
2 years ago
E
Ed NiemanContributor I
asked in Controllers and Music services
Pandora sign in

when adding pandora to sonos system. Now the first prompt you see after selecting activate is a new step to put in an activation code. There is no information on where this code is located. This is new. I’m a dealer in Tampa Fl and have done 100’s of systems and have never seen this. Anyone else running into this? 

1
Ken_Griffiths
2 years ago
C
ChrisMakiContributor II
asked in Controllers and Music services
CBC stations missing from native app, TuneIn not a viable alternative

It would seem that quite frequently most of the CBC Music On Air stations disappear, the CBC Radio One stations seem to be unaffected. Specifically I frequently listen to On Air Pacific and use it for my wake up alarm. While I know that I can access this station via TuneIn, there’s two problems with that. Typically when you start a stream from a TuneIn station, they play that loud “Tune IN!” clip at the start akin to Netflix’s launch noise, this is not exactly how I want to be woken up but would prefer a soft fade in of whatever CBC is broadcasting. Secondly, I’ve noticed that when I use the TuneIn stream, not long after we start listening, it will start to suffer from audio drops every 30 seconds or so which makes for a terrible listening experience.If I browse to CBC’s website, the streams missing from Sonos are available so I can’t help but wonder if the Sonos app has a timeout set wherein the music service’s list of offerings loads and this timeout is simply too low or CBC’s respon

1
controlav
2 years ago
D
DaDDHeadliner I
asked in Controllers and Music services
Sirius connection unstable

The Sirius connection has been unstable the past two days. Stream kept dropping intermittently throughout the day yesterday. Today it is continuous. Sometimes it comes back on its own.  But most of the time it has to be started. Multiple error messages result.“Unable to play Real Jazz it is encoded using an unsupported digital rights management system””Unable to play the song is not encoded correctly”“Unable to play the connection to SiriusXM Canada was lost”Connection has always been reliable.  Diagnostic #362697717 

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D
2 years ago
C
ccannarborContributor I
asked in Controllers and Music services
pandora activation code

I had this issue pop up a few weeks ago and it was resolved.  This is now happening again.Sonos is asking for an activation code that I cannot get.

6
T
2 years ago
J
Jimmy CProminent Collaborator II
posted in Controllers and Music services
Amazon Music Unlimited Dolby Atmos low volume thru Arc

When playing Amazon Music Unlimited Dolby Atmos tracks through my Arc/sub/One SLs the volume level is ridiculously low. It doesn't happen with HD and Ultra HD tracks. Looked around and found this reddit post:https://www.reddit.com/r/sonos/comments/rc5zqb/low_volume_on_amazon_dolby_atmos_music/ Tested the suggested workaround of simply pausing the Dolby Atmos track and restarting and it automatically fixes the volume every time. Crazy and annoying. But it avoids the problem of manually increasing the volume of an Atmos track only to have the next non-Atmos track blow you out of your chair.

19
Mr. T
2 years ago
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stegContributor I
posted in Controllers and Music services
samba share

Hi, there are several posts on adding a samba share for old sonos systems, including on this forum that reference:setting ntlm auth=yesin smb.confI tried this and various other settings before eventually scoring with this solution:server min protocol = NT1as indicated hereIt seems this is needed for newer samba systems to use the old SMB1 protocol which the old sonos systems use.Hope this helps someone.

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2 years ago
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OliverLaconContributor I
posted in Controllers and Music services
Pocket Casts - Unable to Connect to Pocket Casts

I have used Pocket Casts with Sonos for several years without issues.  After encountering a problem, I deleted the Pocket Casts music service from my Sonos system in attempt to correct issue.  I have not been able to reconnect. When I go to “Add a Service” on either Android or Windows Desktop app, I get a “Check your network connection error” when I try to add Pocket Casts.  I do not get this error with other music services, which I am able to successfully add, so I do not believe there is an issue with my network connection.  I believe there is an issue with Pocket Casts, but Sonos Status Page shows Pocket Casts as “green check mark”.

1
Ken_Griffiths
2 years ago
M
Mike A PContributor I
posted in Controllers and Music services
intrusive ads

There seem to be 3 streaming options for my favourite station, Classic FM. Sonos Radio; Global Player & TuneIn. Recently, all 3 of these providers have been interrupting steaming music with advertising. This is in addition to the normal advertising either side of news breaks etc. This intrusion ruins the enjoyment that listeners ought to expect and from my perspective at least, is completely counterproductive as it would discourage me from using the products or services. If this doesn’t stop, I will get a tuner and use the line-in facility again, streaming the FM radio channel instead. Hopefully pressure will be applied by Sonos to eliminate this intrusive practice. 

1
106rallye
2 years ago
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Philou92Contributor I
asked in Controllers and Music services
Deezer service stop to work

Hi all, from a few weeks, the Deezer service on my Sonos Connect stoped to work. I have a Premium Deezer contract.Is there a known issue with Deezer those last weeks?Yesterday, i rebooted the Sonos Connect. It changed nothing. I tried to add the deezer service even if it was present and i had an error message, something like “issue with authentification. if it continues, contact your Sonos support”.I delete Deezer service successfully. I tried again to add it and i had the same error message.I reset my Sonos Contact. Now, i have only one available service which is “last.fm”.Please, how to have again the list of all the available musical services like before the reset?The version of the Connect devive is 8.6 and i can’t upgrade it as i use an old dedicated Android tablet to pilot it.In advance thank you for your help.

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P
2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services
Sonos Radio HD-Call to Reactivate

I tried Sonos HD Radio and thought it was decent but not worth the $8 per month so I cancelled. My wife decided she really liked a couple of stations and wanted me to reactivate it. It says I have to call to reactivate, what’s up with that? Like any service I should be able to activate and cancel it online. Would love to hear the logic on that one, Why?

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W
2 years ago
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YaxmanTDYContributor I
asked in Controllers and Music services
Loud Popping Sounds on Sonos Move with Amazon Music

When I try to play amazon music on my sonos move, I get loud popping sounds. Totally unacceptable! Anyone else having this problem?

3
Corry P
2 years ago
S
stonekirbyContributor I
asked in Controllers and Music services
Sonos Radio HD already subscribed

So I just tried to open Sonos Radio HD again and am getting the annoying error that I’m already subscribed (which is true) but the app acts like I’m not.If I try to manage my subscription in the app it just shows the screen as if I’m not subscribed, but when pressing “Try it now” I get the following screenshot: So the app tells me I’m subscribed, but doesn’t show me the Radio. When I press ‘OK’ in the above alert I get the following screenshot after a couple of seconds: And afterwards nothing happens and I still can’t listen to Sonos Radio HD. If I go to the radio menu then I just see it as if I’m not subscribed.So pretty annoying, how to fix this?

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Ken_Griffiths
2 years ago
M
Mary BethContributor I
asked in Controllers and Music services
How do I turn of the MANY annoying Progressive commercials?

When listening to a local radio station through Sonos, how do I turn off the The Progressive commercial - the one where he steps on toys while turning out the lights - that repeats 3 times every hour. I never hear this commercial when I listen to this radio station in my car.

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Airgetlam
2 years ago
R
Rancho99Contributor I
posted in Controllers and Music services
NAS Drive - Tracks play ok Music Library says Music Files Not Available when I try and update

Hi thereI have a NAS drive where I store my music files which has been working fine for years with Sonos.Recently when I add files to the NAS and thus want to Update the Music Library via the Desktop App I get a “Music Files not Found” error as if Sonos cannot see the drive or the path.But Sonos CAN see the drive because it can play existing music files in the library. I can see the drive and contents via Windows Explorer on the same laptop as I am running the Sonos Desktop from.Nothing has changed that I know of in the Sonos set up or firewall settings etc. I haven’t done any Firmware updates on the NAS drive and it’s not visible externally so I don’t think any external updates have happened automatically.Sonos Controller and Sonos Music Library are showing on the list of Windows Allowed Apps with the Domain, Public & Private boxes all checked,I tried removing and adding the drive via Sonos Settings - it cannot see it (although it CAN as it happily plays music from it!)Any help gr

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Airgetlam
2 years ago
D
DaDDHeadliner I
asked in Controllers and Music services
Sirius unable to play

Sirius has been dropping the stream sporadically all day. Error is unable to play song not encoded properly.  Sometimes it comes right back others I have to start it. It’s always stable most of the time.  

1
Airgetlam
2 years ago
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