Controllers and Music services

AS ABOVE. PLUS. The recent update wiped everything on my ‘phone playlists. Clunky use on my beam and tv. Kept dropping out/stopping music played.

I pay for three music subscriptions. Spotify. Classical Archives, and Idagio, While Spotify is working fine, I cannot access playlists or other features of Classical Archives or Idagio using the new app. Since I pay for these, I need to have access like I did in the old app soon. I have reauthorized both subscriptions probably a dozen or so times. Is there something else I should do? 

I can no longer acess my local music folder on Apple Music. I get the following error message when I try to add ‘My Music Folder’“Sonos was unable to add the music folderUnable to add the shared folder "I/mini-M2-Pro/Music" to your Music Library (913).”I am using a Mac mini M2 Pro with OS Sonoma 14.5/ Sonos controller for Mac version 16.2I have tried to unistall and re install the Sonos App but nothing chages. When will this be fixed basically my Sonos is now just a speaker for my TV.

Ever since we updated the sonos app, we haven’t been able to find any music from our library. It seems like for some people it came back eventually, but ours hasn’t been there fore 3 weeks now.  We use Sonos because we enjoy all the music we have in iTune, and we don’t use any streaming services. Now that this function doesn’t work, we have 4 sonos speakers that are totally useless.  When can we get our Music library back to the Sonos??????

Since the last update, it takes 5 seconds or longer for the music to stop when I turn it off -- even after I close the app completely. I’ve had to run outside my house to answer a phone call because I couldn’t get the music to turn off. The delay happens whether I have all the speakers on or just one.  

I’ve just added a travel router to my apartment and would like to change the network used by my Sonos system, but I can only find out how to remove a network, not add one in the new app.

Do anyone here know what to do when the new sonos app is downloadet to my partners iphone8 but we cant get past the terms for use because the button to accept the terms doesn’t get active? On my iphone13 it works fine.

I sat on the Sonos chat line until I was offered a solution to this problem. Here’s the solution: 1. Open the Sonos app for iOS or Android. 2. Navigate to Account > Content Services > Connected Services. 3. Select the service you wish to remove (Apple Music) 4. Select Remove Service. 5. Follow the on-screen prompts to remove the service from the Sonos system. E After that, from the same Account tab select Content Services > Connected Services > Add Content Service > Choose the service to be added, and select Add to Sonos. This solved the problem for me. 

Hi there,Absolute thrash with the new Sonos app. I have got this perennial issue with my entire speakers not showing up on the Sonos app. I cannot control any of the speakers using the app. Can someone please advise a fix/suggestion on how to get out of this issue. It is so hard to the digest the fact that we all have spent some good amount of money and enjoy the system and now that this new software update has completely ruined it.Thanks

 In my local library I have 125 Shostakovich albums.  When I searched the results showed only 3.  I think the search is for album not artist.  Screenshot makes this clear. 

There is an issue with the new sonos app (black emblem) on android device recognizing music selected to play, nothing happens. A fix to this was using the old (gold emblem) v2 application on desktop to select and play music. After doing this, the app (black emblem) on android device then recognized songs selected to play and functionality is back to normal. Not sure if this is a home network issue or the mobile application being a bug fest which it is, no where as near smooth as the previous (gold emblem) v2.

Hello, I still haven't updated my apps with the latest update (!?...) from SONOS, an app that still seems to cause huge quality and reliability problems for users.I AM A CAREFUL MAN IN MY ACTIONS AND COMMENTS.This morning, on my 2023 iPhone, the SONOS app is forcing me to apply this update!…The application is blocked!…Is it really elegant and commercial on the part of SONOS to impose its "work"?...I HOPE THE MODERATORS WILL NOT DELETE THIS POST, HAVING INVESTED HEAVILY IN A SONOS SYSTEM CONTAINING MORE THAN 7 SPEAKERS!...I wish you a good day.

Sonos speakers all visible. TV feed to playbar, surrounds and sub all working. Streaming off mobile device working.BUT all my audio music services have disappeared in the app. Have checked on 3 devices...all android, all running S1.Have signed out and signed back in...no change.Fibre internet connection is fine running at 520Mbps.Thoughts?

The main reason I own a Sonos system is to listen to US and Ireland radio stations, for music (bluegrass, folk etc) and current affairs (RTÉ). Suddenly a few days ago ALL of these have stopped playing, either via TuneIn or MyTuner. (They have never been available on Sonos Radio). I spent almost two hours with the online live help two days ago and she was unable to solve it, and seemed to be totally unaware of the issue previously. She suggested i would have to phone the helpline (which I avoided because of the 45 min wait) to see if it was a problem with my (relatively new) router. I looked through here and tried adding the station’s url to the TuneIn app but that didn’t work. I also deleted both apps and reinstalled - no joy.Grant it, I’m using the old/original Play:1 and Play:5 models, but I don’;t think this is the issue?Will I need to finally DITCH the whole system??If so, what is the best alternative?FUMING!

Has anyone succesfully connected to a Linkstation music library after the update? I have switched the NAS to SMB2turned off SMB1 on my PCAll other apps work with the NASand spent over an hour with SONOS Level 1 support. , I have a Level 2 appointment on 7/2. still get the message “Share is no longer available” when adding the path

I have been dealing with this since you FORCED this joke of an app update on us. NO INTELLIGENT support has been offered or available to date. I have followed all the recommended troubleshooting docs on this site and nothing has helped. My system worked flawlessly before you broke it with the new app. Now my speakers are seen in the spotify app but not in the Sonos app. READ THAT AGAIN! Spotify app sees them but the Sonos app does not. That should be a HUGE CLUE!!! I want a refund on all of my devices. YOU BROKE THIS NOT ME. My network is not the issue. It worked fine until you forced the update and now you expect me to change it to accommodate your poorly written code. Hire someone that knows how to run a company properly. FIX THIS NOW or come get this junk and give me my money back!

I was unable to play music using Soundcloud after the recent update, so I removed and tried to add back sound cloud but now I am getting the message unable to connect.If I try Spotify it gets stuck on ‘connecting’ but doesn’t play any music.Speaker: SONOS OneIOS: 17.5.1Does anyone have any suggestions?

I recently played an album from my WD NAS music library but now it always plays no matter what other album I select - on top of this issue, when I open the Albums selection some now appear 2 or 2 times whilst many list all the songs instead of the album name.In effect I have lost all function for my music library - I was very annoyed when the images of the albums dissappeared  - But this is a new level.Ringing the Sonos helpline was no good “Our technical support team is currently offline” answer is not helpfullJocular

How do you edit, remove, add, reorder a speaker queue list? It’s not easily found and if not available now it’s a great step forward for the app but 10 steps back for leaving this option out and I will be reverting to previous S2 app!!

There are a number of symptoms that some members are experiencing with the Sonos S2 App update. They range from a simple annoyance to severe as members would characterize them. I can’t address all the concerns so I thought I’d pick one that may be solvable; if one is willing to take the necessary investigative steps. Sonos App Loading/Running Slow Here are some things you might consider:Low storage space on your device * Too many apps running in the background of your device Device not running the latest software/firmware Time to invest in a new deviceOpening Pandora’s Box Network Issues (A resolution could be a simple reboot, VPN block removal or in some cases surgical measures required) If owned it may be time to invest in new network gear or request update from ISPJust food for thought 🤔 * Although I can’t verify this but the updated app may be larger in size than the previous version which requires more space 

When I use the Apple Music App and search it gives me artists, songs and albums in the results.Searching Apple Music in the Sonos app does the same. The challenge I’m having is once I select an Artist. In Apple Music I receive a list of songs, a list of albums, and so forth. When I do so with Sonos I only get a list of songs.if I search the full artist name and include the word ‘albums’ Sonos will show me the albums. This, however, is a lot of extra typing on a mobile device.How can I make the Sonos app return the same or similar results when going to an artist page as when I search on Apple Music. I’d rather have my Sonos directly streaming the music from Apple Music instead of casting it from my phone.

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

I have a system at home and a system at work, with the new app I have to constantly join and sign in to each system, the old app just switch seamlessly. SO ANNOYING! Plus, the speakers are constantly dropping off the system and have to be power cycled to work again. Adjusting volume across all speakers simultaneously is also clunky in the new app, such a poor experience overall… blech!

It's impossible to control the volume with this "update", it does what it wants, I have it at 54, move it to 75, goes back to 54, has done that 10 times without allowing me to change the volume.It keeps asking me to reauthorize spotify even though it says every time that it was authorized successfully.Every time I open the app, it can't find my system and have to jump through hoops before it finds it again.Sonos, do everyone a favor and FIRE all your "developers" and go back two versions until you are able to come up with a FUNCTIONAL app. This is worse than garbage. This is not even a beta version Using version 80.04.05 from July 3rd.

So within the BBC Sounds on the new app when you are trying to listen to a podcast or a show on catch-up there is no way of telling a)what date the show was broadcast or b) if you have already started listening to a show.In the previous app, when looking at shows in BBC sounds it would display both the date of broadcast, but also usefully a little circle that would fill up around the play button showing what percentage of your show you've listened to. You'd then know whether to continue listening or go onto the next show. But on the new one it's impossible to tell. Very annoying.