Controllers and Music services

I am sorry if this has been raised elsewhere, but prior to the release of version 80 of the Sonos app I was very pleased and happy with my system as it worked very reliably and was a welcome upgrade to my previous Libra tone.However, since the release of version 80 of this app many features have disappeared but most importantly, my Sonos move 2 is often apparently offline even when it is continuing to play streamed music, and when trying many functions I often get the message an error something went wrong, but when trying a few seconds later the error goes away. An excellent system has been turned into an absolute waste of time money and space!All of my absent my systems are up to date and my internet connection is provided by Virgin Media and my whole system is managed and controlled by a comprehensive and fully managed Ubiquiti UniFi. 

Not going to re-hash the omni-shambles the recent app updates has been but we’ve been re-assured that we can keep searching Music Library on desktop controller. Well yesterday I could search my NAS stored Music Library and today Music Library as a source has disappeared. I am seeing an update Now option. Really Sonos? Why would I do that? Music Library disappearing from Desktop controller has been a long established bug but always has re-appeared if I close and re-open program on Mac. Not now. What else will break if I update controller on Mac? Also Mac updates haven’t worked for over a year meaning had to update manually by downloading updater.

Hi Sonos Team and Community,I really like the new App and just discovered the WebApp which is a really cool additional remote control option. However the “Now Playing” screen is nor working for me - not on Chrome and not on Edge (see Screenshot below). BTW: Please also add a AppleTV App which should be quite simple now leveraging the WebApp..ThanksJesko  

I don’t want to repeat what other users already posted about missing functions (playlist,…..). Just want to add one function I am missing when you play music is the mute all button. Secondly I was hoping that in the settings for each room the “Sound” settings would be moved on top since it is more likely to change these settings more often. How often do you add or remove a speaker or rename the room? Probably never. I suggested this long time ago but Sonos is ignoring this request.It would be nice to have the quick settings like the equalizer back. I was hoping that with the new version other settings would be added when the system has it available (e.g. surround). With the new app it is very cumbersome to get there. The room list is confusing too. Especially when music groups are used and when I want to assign a different station to one of the rooms in the groups. New app seems to be very slow sometimes too compared to the old one. The volume sliders are sometimes lacking, and moving

This whole thing is a joke, I honestly don’t understand how this could happen.In order to launch an update like this, dozens of people need to go through this project, and it’s just impossible that they “missed” all these things. It’s screaming high level incompetence, it’s screaming higher-ups that don’t listen to feedback, it sounds like a company that does not even understand their customers.But even when I say, “it sounds like a company that does not even understand their customers” it makes no sense, because I’m very sure that 90% of Sonos staff go home and listen to these speakers too, so why would they make their own speakers worse?These speakers are very much a home appliance, and it’s utterly unacceptable to take features away from users.I demand Sonos to revert to the previous version of the app, and in the meantime maybe launch a beta for this new redesign.

Hi, Where in the new app do I find the favourite radio stations? I used this extensively in the old. And myTuner does not work anymore. The stations provided cannot be played, I get an error. I have a device with the old app and everything still works fine.

Bitte stellt die alte App im AppStore (iOS) wieder zur Verfügung!! Die neue App hat sich installiert und seitdem funktioniert gar nichts mehr!! Mein System wird nicht gefunden-neu einrichten geht auch nicht!das ist wirklich das Letzte!!!! Moderator Edit - Translation by Google:Please make the old app available again in the AppStore (iOS)!! The new app was installed and nothing has worked since then!! My system cannot be found - I can't set it up again either!this is really the last one!!!!

Hi guys! I have two questions:Got the new Sonos app version 80 yesterday. Today i updated my sonos products. As i understand it the software for the sonos speakers should also be 80, but in my case all my products are version 78.1-5202. Is this normal? If i click on system update the app says there are no updates available. Where can i see status about Sonosnet in the new app? The old one said WM:0 (i believe) but this has been removed from system information.

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

Hi, Unfortunately I've just updated to the terrible new app and can’t find where to change from Dark Mode to Light mode. Also, the recent AMA, the Sonos staff kept referring to being able to customise the home screen layout to how you like it, but i can’t find any option to do that. i’m just stuck with this awful mess. regarding the light mode, sonos give instructions in the link below, but under my app preferences settings menu, i only have general and product setup, nothing about appearance.https://support.sonos.com/en-gb/article/enable-dark-mode-or-light-mode-in-the-sonos-app Thank you in advance :)

How can I disable Trueplay, my iPhone 7 is no longer supported, the new app just crashes and refuses to open on my chrome book, there is no option on the new app on my amazon fire tablet, and I cant seem to find it on the windows 10 desktop app?

Sonos app forced an update this evening. WHY?After updating to the new app last week which is a bleeping disaster. Created a workaround using my computer (I DO NOT STREAM MY MUSIC IS ON A LOCAL LIBRARY), my iphone and ipad.This evening the app forced another update NOW everything is MUCKED UP. The sonos (windows) app does allow me to set up the library. GUYS are you outsourcing your app development to the neighborhood coding schools for kids. FIX THE ISSUE. I have over $3k+ invested in Sonos products as of last week they are worth less than 6 used bricks!!!! Can I get my hard earned money back?

No Native SONOS app for macOS and Windows any more. This is unacceptable. Web app is slow and laggy!

Where do I get the old IOS version of the controller? The current version has way too many features and functions that are still broken. I would rather use the old version until the new app is out of development. 

Hey all,  Any idea how to block updates to the Windows Desktop app?   Can’t find the answer anywhere.  Thank you!!!

I posted issues about the Android app and the non-performance of the web app in the post linked below   , unfortunately with no progress yet. Today I just updated the new release, it opens a little quicker now but fails to show many graphics and artwork. Even if you leave it, the images never arrive. Here’s some screen shots showing the issue…. It also says “unable to load content” under Amazon Music….  

Morning all. Like the look of the new app and good to see developments.But I see two issues upon first usage, which would be good to get some help with please:Significant delay on opening the app on Android 13 on Sony Xperia 1 III. The page opens and says it’s looking for your system (which is all there) but it takes a good 30 seconds to find it. WIFI is very strong multiple wifi6 sat’s and all up to date. Web Version …. opens and looks good but then says ‘internal error’. Laptop is Win11, fully up to date, brand new and very vanilla high end Dell unit with few apps loaded and all, again, very vanilla run of the mill things … nothing fancy. Screenshot below …. can post one of the Android error as well.Appreciate any help. It’s a new thing and I guess updates are already in the mix to iron out issues. Many thanks 

Lately I can’t get customer service on the phone I’ve called three separate day and have waited from 45 minutes to a nearly an hour and 30 minutes and they still doesn’t answer. I’ve used my Pandora Plus with no advertising account on my Sonos for years but lately it’s playing ads and it’s not Pandora 

I’m a collector of live music.  I have all my music stored in iCloud using Apple Music.  After upgrading to the new app and setting Favorites flags on several albums, most of the album art is missing and won’t load.

Existe-t-il une alternative libre, fiable et ergonomique à l'application SONOS sur IOS et MACOS?Is there a free, reliable and ergonomic alternative to the SONOS application on IOS and MACOS?

Where or when will the S2 app for iPhone/iPad be made available for download again?    I thought I had dodged a bullet when my iPad didn’t update to the current mess of a version, but somehow it updated the darned app after I set my iPad to not automatically update, so I now have 10 useless speakers in my house.   I really don’t give a darn about headphones, either, so I’d like to at least have the S2 app available for download - there’s no reason to not have it available in the Apple AppStore.   I don’t appreciate Sonos deliberately bricking my speakers just to sell headphones, and I’m sure I’m not alone. Please put the previous S2 app back up in the AppStore.   Pretty please, with sugar on top.  Put the f’in app back up.If there will be no access the functional Sonos app, does anyone know of a 3rd party app for iOS that might work until the old app is fixed?

A long time ago I ripped all my CDs in a less desirable format (that still played in Sonos). Now I am re-ripping them in a better format with a higher quality setting. The artist, album, and song titles are still the same. But the file names are different. Is there any way to bulk update my existing playlists or do I have to manually delete and then add every song again?

Can no longer add to, or create, a new playlist. An app ‘update’ is supposed to ENHANCE the user experience and not be regressive and make people dislike your product. PLEASE fix this and admit your error!

What are my options for using Sonos speakers without using the Sonos app?I have an Android phone. I have speakers throughout my house - ones, fives, sub, connect, beam, roam (the only one with BlueTooth). Since the new app “upgrade” I cannot shuffle play my YouTubeMusic library. I can only do that with playlists, which I don’t use much. 95% of my preferred listening is from my library (it’s why I build a library in the first place).I’ve already been highly upset that the Sonos app only accesses “liked” songs from the YTM library (which means I can only play 10% of my library), but now I can only play one song at a time without a shuffle option. My home stereo has been thrown back to the 1990s where I have to play one song or album at a time like I’m using CDs or vinyl.I’m hoping there is a way to play from my YTM app on my phone direct to my Sonos speakers?