Controllers and Music services

Can't seem to use desktop controller on Mac or iPad when my iPhone is out of the house. Message states my iPhone isn't found. Have i set the other controller apps up incorrectly?

I've had a Sonos system for a couple of months now, and already, "my Sonos" will no longer hold any more albums or playlists. Is there a simple work-around for this problem? Is that what "My Cloud Home" and "Plex" are for, since both are add-on services for Sonos?

Hi For Some Reason When Im Turning Up My Sonos 5.1 Surround System I Push The Volume Button Up Once Then The Sonos System Turns All The Way Up Then I Try Turning It Down It Stays All The Way Up I Would Have To Physically Walk To My Sonos Devices To Turn Them Down Or On The App An I Find That To Be Very Annoying How Do I Fix This Problem

I have been using a Play 5 with a Chromecast audio in the aux input to cast audio from my Android phone for a while now, recently casting services like Spotify and iplayer have stopped working - possibly because Google Chrome / Spotify / Sonos app are fighting for control? To give a couple of examples: If I open the Spotify app I can cast to the Sonos but after a little while control via the Spotify app stops working (the audio keeps playing but I am unable to play / pause etc) if I try to play a new track via Spotify it either plays through my phone or gives a message that another device is already casting and force quitting the Spotify app seems to be the only solution. In a similar way casting from the iPlayer radio app works for a few seconds but then the audio disappears, this time I can get audio control back by going into Sonos and stopping / starting the line in source. I have a feeling that this is all caused by a recent update to google home as this is now

So Spence says sonos are thinking of making sonos updates automatic. Maybe it was all the emails he got over the death of the Cr100 Most of my other stuff does auto updates, skyQ, google home, LG tv you can toggle on or off. (Not playstation4 you still have to agree.) Auto updatest ensures only 1 version of the software is being used out there, latest security patches, easier support etc etc . People asked for a legacy version for their Cr100, and some have tried to lock down to keep them working. That would not be as easy with auto updates, as sonos could in effect sneak them out at the dead of night. With auto updates, Sonos could ensure all current customers could always buy new stuff, and not isolate themselves. On the down side, you would come home one day and find your controller no longer is supported, and no longer works as there was an update while you were out the house.

Hi, I have recently installed the sonos app on my Samsung g7. It all works great except when I want to play music from my device: no file appear, even when I have mp3 files in my Music folder. I have tried other location but nothing works. I have also removed and reinstalled the app and it didn't work eighter. Thanks for your help!

Sonos is missing a CRUCIAL feature that really lessens the quality of the Sonos experience. By using the Sonos app on a smart phone, it is not possible to play all songs from an artist without manually going in and adding all the albums to the end of the playlist queue. This has been confirmed by a Sonos rep. A huuuge lack and a loss that should be rectified ASAP.

Evening all, My first post here, and I am a SONOS novice so please bear with me... I hope I am posting in the right place. Currently have a Play 5 and Play 3 and in the process of installing wireless speakers throughout the house. I have been given a CR200 controller as a gift that I really want to add to my system. I am currently just seeing the error message of “Searching for Somos products..... the network configuration for this controller has changed” Can anyone help me with this please? Thanks in advance 🙂

I have successfully imported all of my iTunes playlists into Sonos. However, when I select an imported playlist to add to my queue, Sonos auto-resorts the songs by artist, not by album. I'd like to hear the songs by album, not artist. For example: I have an imported playlist called "Soundtracks - Top Rated". When I add this imported playlist to my Sonos queue, Sonos resorts all of the songs by artist, not by soundtrack. So the songs are mixed, regardless of the movie/play soundtrack. How do I sort the selected queue to play by album so I hear the full soundtrack as it was intended, not by artist? Thank you.

I am one of those few people who does get upset when I get the feeling my privacy is compromised by hard- or software firms, so after following a recent discussion on this forum (in which the person who expressed a concern was extremely badly treated by the community) I thought I would turn to Sonos directly with 3 very specific questions which follow: "My main issue/question is whether or not any record is kept of what music I listen to? I listen almost exclusively to my own music (not streaming services who obviously know what I am listening to) and that is what my question refers to. My second concern is how I can opt out of data collected about when and how long I use particular Sonos components. This provides you and whoever happens to hack you successfully with data about when I am at home which I would not want to share with anyone. Finally, your website shows how I can opt out of some data collection by going to the Advanced Settings on my iOS app and swi

I added an album to my itunes.  I went to Sonos to update my music library. Afterwords, the album was not in Sonos.  I restarted the system and updated the library. No new album.  I deleted the music folder from my PC on my Sonos system and then readded it.  Still no new album.  There seems to be no way to get new music on Sonos. Very frustrating.  I did a search for a few of the songs. They are not found within the Sonos system.  

Hi! I saw that today Google has announced the launching of Google Home officially with Google Assistant in Spanish. Are there plans to bring Google Home to Spain?

Has. By one else noticed their phones battery draining after the latest App upgrade. Sonos has jumped to the top of my list showing app and battery usage. My phone has suffered significantly since the last upgrade and I’m having to quite the app as soon as I have interacted with the system in order to maintain battery for the day. Before this upgrade I never had any battery issues

I have several Sonos speakers. I always change the volume for certain speakers in the group for better stereo sound. Is there a way to setup group volume presets? Any one know of any 3rd party apps that might do this?

There's a number of Bluetooth Buttons on Amazon and I've tried several to control the Volume, Pause/Play, and FF but they only seem so control the Volume on my iPads/iPods. Does anyone know of a BT button that will work with Sonos?

Along with throngs of others in the community, I would love to see Sonos invest in a little software update to enable more robust playlist management (for example, sorting to find duplicate songs in large playlists). However, it seems this feature request is being ignored and is never going to be implemented. So, now I'm wondering where I can find my sonos playlists on the file system and if I can manually edit them to clean up duplicates. Is this possible?

I am unable to download update - continue to get error code 1101. I have rebooted my router and my Sonos. I've deleted and reinstalled the app on each devise. Any assistance is appreciated

I just upgraded my phone and now can't use trueplay. Very disappointing 😞

Sorry, been using Sonos for several years now but cannot get on with new App design (iPhone/iPad/Sonos v8.6), can someone remind me how to get to the speaker EQ settings in this version please?

I really feel stupid. I just got a Connect:AMP, and tried to adjust the balance between the 2 speakers. But I cannot find how to adjust the balance on the Connect:AMP or any of the Play speaker pairs. I thought it was under Settings / Room Settings. But I only see EQ, Room name, Speaker touch controls, speaker status lights. Cannot find balance on the PLAY boxes either. Running 8.2.1 on IOS and Android. Thanks in advance.

I am over this BS! Do you know what it is like to have to be FORCED to do an upgrade on 6 (SIX!) sonos systems every week? Its never ending! JUST MAKE IT HAPPEN OVERNIGHT! If you are going to shut down features to force your customers to upgrade, then you should make it happen in the background. I don't want to have to deal with this, It disrupts my day! I have 6 sonos systems, home and 5 offices between my husband and me. This update struggle is so annoying.

App working on ipad but not iphone. Iphone gives me message "existing system not found" even though playing perfectly on speakers via ipad controller.

I use my Google Music library, but unlike on Google, where I can just view all songs from a genre, in Sonos I can only view each album from that genre, and then from there I can drill down further to see the one or two songs I have from that album, before backing out of the album, and going into each individual one to see the rest of the songs. It makes no sense, and makes it virtually impossible to create a queue or playlist by genre, unless you have an extreme amount of time and patience. Hint for Sonos if they decide to actually help on this issue (doubtful): Google also breaks it down by album, but the first "album" is actually just a "see all" folder, that shows every single song from that genre or artist. That way you can access all the songs together, without having to click in and out of every album.

When I search for an artist on Google Play and then go into the "My Library" section it only shows the albums.  There is no option for showing all the tracks by the artist in the library.  This is particularly frustrating when searching for an artist that appears on 1 or more multi-artist compilations. When you go into each compilation album it shows all of the tracks on the album (by other artists as well) and it is very difficult to find the track by the searched artist on the multi-artist compilation.  Please add an "All" option that shows all of the tracks.  The functionality should be the same as searching for an artist in the local (indexed) library.  Currently I can't easily search for an artist on Google Play and add all of the tracks by that artist that are in my library.  This should only take a few clicks. Please add the Google Play "Auto Playlists" as well.  There is currently no way of playing the "Thumbs Up" playlist which is very frust

Can someone kindly remind me how to stop Sonosnet from broadcasting its SSID so cell phone wifi and other devices won't see it and try to connect? I did it previously in another location (I have Sonos gear in two houses), but I cannot for the life of me remember how. It’s an age thing.