Components & Architectural

If you have one of those Asus routers which support Quality of Service (QoS) feature to prioritize different kind of traffic (Streaming, Work from Home, etc.), this may be helpful to you. When I enabled this feature I had lot of issues with connecting to various Sonos speakers, or playing music on them, or adding a new speaker to the system, etc. Once I disabled QoS feature in the router, everything worked seamlessly.I have ASUS ZenWiFi AX6600 (XT8) router.

I've had your Sonos Play 5 for about 4 years now. What an utter peice of Sh12 when it comes to connectivity! Seriously. Flipping thing doesn't know if it is Artha or Martha most of the time. Slow, forgets everything, needs a constant slap to work! I actually hate that slippery little B. Seriously guys, for the money there are way better options. Better connectivity with a $10 Chinese Bluetooth peice of xxxx. When it plays its good. I want to add more products to extend my sound, but won't invest because this thing barely works. Disappointing purchase, you don't get more $ from me! It's in the trash if anyone wants that POS!

Hello I am still looking for the best way to get the sound from my television, Sky dvd player to come through my  Cambridge audio CXA81 amplifier which is in a different room I have  a Sonos connect amp which I used with my previous tv it was plugged  in via red/white connectors and accessed  through the line in function in Sonos although there was a slight delay this was easy to do & worked well.I now have a Sony Tv model KD-48A9 With hdmi E-arc I was advised  to connect  the Sonos  to this through a Tenkak HD10  switch also through its arc setting  but it does not work and just a humming noise comes out, can somebody clarify if this is the best way to acheive this and  how it would all need to be connected as  I am  not certain, the tv and amp both also supports chrome cast which I understand may also work   Any help would be greatly appreciated   Barry

Exactly the same as other discussions in here (eg), some not all of my speakers are dropping out for 5-20 seconds whenever i start a song or change it. its super frustrating and to my memory has only happened since i updated the the s2 controller (which in my experience has been inferior). Note i always play on a grouping 2 play 1s + 2 play 1s and sub (4 play 1s and sub) Submitted diag: 1327203633 Thanks 

I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet. I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?

Hi have a couple of Sonos devices:Play:1 (S1+S2) Play:3 (S1+S2) Move (S1+S2) CONNECT (S1) BRIDGE (S1)Most of the above devices are connected via LAN (cable).All devices show up as devices in the router.After having some issues with the powerline (PLC) in my house (sporadically high ping times between several computers), I analyzed my home network and found out that if the Sonos devices are connected to LAN, the ping times appear, and vice versa … they disappear virtually completely when LAN is unplugged.As far as I understood/read, maximum LAN connectivity should be established to Sonos devices?What is recommended?

I have been trying to figure out the sonos api over the past few days, but unfortuanetly have hit a road block. I have already gotten my tokens and room names and and favorites Id, but when I send the curl request to play a song I get the error described above.Curl Code : curl -X POST -H "Content-Type: application/json" -H "Authorization: Bearer {TOKEN}" "https://api.ws.sonos.com/control/api/v1/groups/RINCON_48A6B88A5B14014XX:XXXXXXXXXX/favorites" --data @play.jsonI keep the body in a .json file called play which contains the code:{ "favoriteId":2, "playOnCompletion":true }I have not been able to find any documentation on this issue online, so any and all help is very appreciated.

Sonos won't stop playing music from my phone- even when I turn off my phone and unplug my WiFi router. No streaming services connected. I can pause via speaker button but can't control via app. Any idea why the Sonos controller app doesn't control Sonos?

When Sonos was launched, it worked very easily. Plug in and play! Now it is a single mess that you have to replace both the one and the other to make things work well. It stops and chops - NO this is not getting better and better but worse and worse - time to find something new ?? Or is it just me who experiences it that way?

Hi recently subscribed to the Plex premium service and anything on my mobile works fine on Sonos. It's just music on my WD NAS won't work. If accessing the Plex app via the Sonos controller it works fine.Any ideas? Assume it's a NAS setting rather than the app. 

Spotify is just flat out not working at all in the Sonos app. Sonos S2 platform, all Sonos amps hardwired into the network. Normally generally have had no prior issues with Spotify integration & use in the Sonos UI< until very recent days. Reauthorize Spotify & it does nothing. Spotify app itself is working fine. Some issue between Sonos & Spotify.  Deleting & reinstalling apps doesn’t fix anything either. Diagnostic report #: 711941355Help! Thank you!

I’ve got a play 5 that has recently been exhibiting problems connecting to Tunein or Sonos Radio. I have a both a bridge and a boost and after reading the forum here, thought I would start my troubleshooting by taking wireless out of the equation and so I plugged the Play5 directly into the switch and powered the Boost and Bridge off.  I can get to the Play5 with the Desktop or Mobile apps, and can make station selections, but can not get them to play; I get a “connecting” message and then the app gives up. I can play Tunein on my local desktop in a browser with no issues, so that doesn’t seem to be the issue. Also I can adjust the volume controls on top of the Play5 and that is immediately reflected on the volume slider in the app, so the Play5 is communicating with the app. Suggestions? Also, I tried to follow the instructions to remove a Sonos Bridge, but there is no “Bridge Removal” in the Tools section per the instructions. (https://support.sonos.com/s/article/3458?language=en_US#

Have six play ones and a Sonos connect (v1).  Inadvertently installed S2, no NOTHING works.  Spent >1hour on phone with support.  Everything has been rebooted, reinstalled, factory reset…...nothing works.This is a PR nightmare for SONOS….as it should be.  I have recommended SONOS for years, but now I will tell folks to run screaming.  Does anyone have any ideas?  I’m pretty sure I have tried everything mentioned on the boards, Sonos troubleshooting articles, and customer support.IF YOU ARE CONSIDERING A SONOS SYSTEM.  PLEASE STAY AWAY UNTIL THIS IS RESOLVED!!

For the last month my Spotifiy alarm hasn't been working, and I've been waking up to that dreadful Sonos Chime. I have deleted and re-created the alarm numerous times, re-set my internet, re-set my Sonos, re-connected Spotify, and it still starts with the Sonos Chime. I know it is not an Internet connection issue, because once it goes off I immediately turn on the Spotify playlist while I'm half-awake. Any ideas on how to fix? I'm using the S1 app for a gen 1 Play:5

Hello, My stereo speakers in my office rarely work. My right one often is recognized and plays, but many times the left speaker does not play with it. One of the speakers fades out probably 60% of the time. Assistance would be appreciated.

Hello, I  own a sonos 1 and a sonos Play 1 that are synchronised. From time to time the Sonos play 1 stop playing, you can see the equalizer icon moving on the app icon but there is no sound coming out from the device. When this happen I try to stop the music or mute one of the speakers, even reset completly the app but it does not work.The sound just randomly come back on the sonos play 1 for no apparent reasons.what should I do ?thks for your help

Hello.I found an annoying little thing when the volume limit is set to any other value than 100%.For example when the volume limit is set to 99% the volume levels 0 and 1 are muted and when the volume limit is set to 30% the volume levels 0,1,2,3 are muted. I’m guessing it is problem with wrong rounding method (rounding down instead of up).I think that expected behaviour is to set 0 to mute and 1 to minimal volume whatever the volume limit is set.I found it when my alarm volume was set to 3 and later I changed the volume limit to 30%. There was no morning alarm next day. ;-( RegardsTomasz

Whenever I do (almost) anything to a sonos playlist, I get an. I cannot save the queue to a new playlist or as a replacement of an existing playlist. Sonos always gives me an error (usually “unable to save queue”). Sometimes, in spite of the error, the new or modified playlist will show up only to be missing a hour or two later. This is very frustrating as it is how I save playlists from my own physical library.

I have just had my wifi upgraded and now I cannot connect to my Sonos Play 1 speaker. The app doesn’t even recognise I have one. My speaker is plugged in next to my router with the ethernet cable attached to the router from the speaker. What is going on?  

Hi,I’m trying to add a new Sonos One to an exiting system, using the S2 app. After selecting to add a new device and selecting the new Sonos One I get a message saying “Let’s make sure you SONOS App is up to date”. After that I get a message saying “There was a problem verifying your Sonos app. Error code 800”. There are suggestions like “reboot your router” etc, all of which are fine. The phone is connected to the internet, and the app is up to date. Since this message is from the Sonos app itself, I’m not sure why it’s having problems verifying itself.Does anyone know what the 800 error code means (no reference to this on the Sonos site), or what the problem might be?

One of the recent updates introduced an annoying bug so that makes the last song a playlist played from the music library ignore the replaygain tags and thereby bypasses loudness normalization, meaning the last song of an album is way louder than the rest of the album.The issue can be worked around by adding more songs to the playlist, but this is really awkward for album-centric listeners like me.

For about a week the Sonos connection to both Amazon Music and Audible as well as Sonos Radio has been very patchy. When streaming an album or audiobook, either: - it refuses to start playing the album altogether and doesn't queue any tracks, or - it plays or fails to play the first track, moves on to the next then will either play or fail to play track 2 and move on to the next, etc... or - it does nothing, circle spins and nothing gets played, "No music selected" As examples, I get these errors:> Unable to play 'name of song' - unable to connect to Amazon Music> Unable to play 'Sonos Radio' - unable to connect to Sonos Radio> unable to add music to the queue> An error occurred while adding tracks (error 701)> ... error 1002> Unable to browse music - there was an problem connecting to Amazon Music> Unable to browse music - there was an problem connecting to Sonos Radio It is annoying when playlists/albums don't play in the correct sequence, but is extremely frustr

Recently one of my two Sonos Beam started to not respond to me saying Hey Google. I just started looking into it and when I opened the Sonos app all my speakers are not connected now. Two beams and two Play 1s. At the top of the app it's says Unable to connect to Sonos: Let's fix it But when I click Let's fix it, it says it can't find my 4 devices, and then it searches for the for a few minutes but it doesn't find them. I've power cycled all the Sonos devices and my router. Other device's can connect to my wifi just fine and I haven't changed anything. Wtf is going on?

Dear allI ask you to urgently REPAIR the SONOS app to the following topic:I move daily between three places. Everywhere SONOS is in place.The sites are connected with VPN.The SONOS app is always showing the last connected system.So I have three times a day “Ignore actual system”, closing the app and connecting to existing system.Very annoying.I had the same installation before when using the old app (S1). And it worked.Why not showing the system in the actual network instead of one far away?Please!

Hi everyone,since 2 days I experience massive sound issues in my Sonos system.My system looks like described below:2 x Sonos One 1 x Sonos Play:12 x Sonos Ikea Symfonisk ShelfI installed the newest firmware from today and still have these issues.Every few minutes some of my speakers are without music and some of them are still playing the music. But everytime it’s another speaker, so nothing which could be reproduced easily. If it helps here is the latest diagnostic code: 1466302434Best regardsBabaWitti